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Customer reviews for Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub for
Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub
4.6 out of 5 stars
stars
356 ratings356 reviews
  1. 5 stars80% (284)
  2. 4 stars11% (38)
  3. 3 stars2% (7)
  4. 2 stars2% (7)
  5. 1 star6% (20)

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Showing 91-100 of 356 reviews
Jan 15, 2026
Reviewer name: Kmtrumbley
1 out of 5 stars
1 out of 5 stars review

Worst Experience EVER

I had a Samsung representative order this model for me in white as I was inquiring about wanting this model, but in all black. She then informed me about being able to order the panels as replacements. They had a promotion where you could receive the panels for FREE! She even helped me pick out the FOUR panels that I would add to my cart. Only to find out that you CANNOT replace the panel that has the AI screen. Now we are past the return/exchange window, and I have the ugliest refrigerator in my beautiful new kitchen. I'll NEVER do business with Samsung again. They offered me a $100 promotional code to "make it right"...This after literally 5 hours of being transferred to and from the same people to remedy their order mistake!

Review from Samsung US
Helpful?3HAMWZ5T15TC17556902376
reply from SEA Care

Hi there, We understand how you feel about the representative failing to set your proper expectations about the panel of the AI screen not being customizable. We would like to have a direct conversation with you to hear about your overall impressions of this experience and address any other issues you may have.  Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151848213 so our team can pull up your information when you message us. Have a great day. -John

Dec 19, 2025
Reviewer name: SmartJC
5 out of 5 stars
5 out of 5 stars review

Love the screen !

[This review was collected as part of a promotion.] I love my fridge ! The screen makes the kitchen more livable and without having to occupy extra space in my countertop with extra screen assistants. The beverage center is also a game changer for me ! Love it

Review from Samsung US
Helpful?3HAMWZ5T15TC17556902376
Oct 29, 2025
Reviewer name: RNM1455
4 out of 5 stars
4 out of 5 stars review

a feature pack refrigerator

[This review was collected as part of a promotion.] we love our fridge, plenty of space the 2 types of ice is great as we have 4 people some like the big cubes some like the smaller ice. the ai features are nice knowing whats in the fridge and whats not.

Review from Samsung US
Helpful?3HAMWZ5T15TC17556902376
Dec 19, 2025
Reviewer name: JB2025
4 out of 5 stars
4 out of 5 stars review

Metallic cooling

[This review was collected as part of a promotion.] Overall, the refrigerator offers great features. The metallic cooling is great, all compartment of the refrigerator receive same amount of cold. The screen that help you control other Samsung devices help me save energy with AI.The price is too high for a refrigerator

Review from Samsung US
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Jan 12, 2026
Reviewer name: Betsy
4 out of 5 stars
4 out of 5 stars review

Beautiful and plenty of storage

[This review was collected as part of a promotion.] The refrigerator is beautiful and functional. I love the customization. Some of the app products are not helpful such as the food diary and I believe they discontinued service through the app. Otherwise it is very nice!

Review from Samsung US
Helpful?3HAMWZ5T15TC17556902376
Oct 28, 2025
Reviewer name: Bonzo
4 out of 5 stars
4 out of 5 stars review

Still not right

[This review was collected as part of a promotion.] Second one I've owned and the same design problem. when scooping ice out of the bins. the cubes fall over the back down into the bottom bin. There should be some type of rubber flap to prevent this. Also, the cubes will fall even if the door is open and the tray(s) are removed. Simple software fix.

Review from Samsung US
Helpful?3HAMWZ5T15TC17556902376
Oct 28, 2025
Reviewer name: Mouse
5 out of 5 stars
5 out of 5 stars review

Great Unit

[This review was collected as part of a promotion.] This is a great refrigerator. Excellent cooling and lighting, long lasting filter, and super useful screen capability. Awesome for notes, shopping lists, holiday photos, and even to see who is at the door when you are in the kitchen with your hands full. Must have!!

Review from Samsung US
Helpful?3HAMWZ5T15TC17556902376
Jul 10, 2026
Reviewer name: Kameron Jus
5 out of 5 stars
5 out of 5 stars review

Great features and I like the Samsung food.

Great fridge, i bought this one when my 15 year old Samsung fridge died. It has great capacity. It's cooling system cools down fast.

Review from Samsung US
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Jun 22, 2026
Reviewer name: Tooba
5 out of 5 stars
5 out of 5 stars review

Refrigerator

This latest device is excellent in use Very trending model And outstanding performance and icemaking and cooling and partitions are well designed

Review from Samsung Canada
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Jun 22, 2026
Reviewer name: austins66
5 out of 5 stars
5 out of 5 stars review

Excellent fridge

it is a great fridge it has so many cool features and is definitely a upgrade. i highly recommend this fridge

Review from Samsung Canada
Helpful?3HAMWZ5T15TC17556902376