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Customer reviews for Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub for
Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub
4.6 out of 5 stars
stars
334 ratings334 reviews
  1. 5 stars81% (269)
  2. 4 stars10% (33)
  3. 3 stars2% (7)
  4. 2 stars2% (7)
  5. 1 star5% (18)

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Showing 91-100 of 334 reviews
Oct 6, 2025
Reviewer name: LoveMySamsung
5 out of 5 stars
5 out of 5 stars review

Love this refrigerator!

[This review was collected as part of a promotion.] This refrigerator did not disappoint! Each of the top refrigerator doors has a touch pad at the bottom front. Just lightly touch this sensor and the door opens automatically - really nice when your hands are full. The 2 bottom compartments are more than enough room for my frozen goods. 1 of the 2 bottom compartments can be used as a flex zone for additional refrigerator space. The water dispenser and drink area comes in handy where you can open just the front part of the top left refrigerator door without opening up the whole refrigerator door. There’s plenty of drawer space for my fruits and veggies. And plenty of shelf space including an adjustable shelf for larger items. I’m able to put quite a few smaller items on the shelves attached to the inside of the refrigerator doors. The technology is amazing. The interface on the outside of the top right refrigerator door is user friendly. I’ve been able to configure the look and feel of the interface with works of art as well as pics of my family on the cover space. There are numerous options to choose from concerning backgrounds, colors, clock types, etc…. I also set up the internal cameras to take pics of items being put in the fridge and what is actually in the fridge. I’m so happy with my purchase! All of my home appliances are now Samsung products!

Review from Samsung US
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Oct 28, 2025
Reviewer name: Carlita
5 out of 5 stars
5 out of 5 stars review

Awesome technology and great capacity!

[This review was collected as part of a promotion.] I absolutely love my new Bespoke refrigerator. I had the previous model and liked it a lot, but this one is even better. I especially love the ability to convert a compartment into an extra freezer, and the technology that takes pictures of my groceries to alert me when I need more is amazing!

Review from Samsung US
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Sep 13, 2025
Reviewer name: Alybry3
3 out of 5 stars
3 out of 5 stars review

Stinky pitcher

Beautiful fridge with one flaw that, if known prior to buying, would have had me purchasing something else. The in-fridge water pitcher has a horrible chemical odor that permeates the entire fridge. I've tried the online fixes like let pitcher sit out for a couple of days to off gas the chemicals. Didn't work. I've washed with different soaps and even let it sit outside in the desert heat for a week. Within 12 hours of filling with water the smell returns. Its over 100 bucks for a new one so not interested in testing to see if that would help and a glass pitcher isn't available. I use the space for the pitcher to put a water bottle now.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17556902376
reply from SEA Care

Hi there, We aim to provide you with a hassle-free experience while using your refrigerator. Let us help you. Here are the steps to clean your fridge and accessories. Please click the link and hyperlinks and watch the embedded video for tips. Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS10006824/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150723856, to help our team locate your information when you message us. Have a great day. -John

Oct 28, 2025
Reviewer name: Chris
5 out of 5 stars
5 out of 5 stars review

Samsung AI Fridge

[This review was collected as part of a promotion.] My Samsung refrigerator is fantastic! I love both its design and functionality. I was impressed the moment I saw it being installed. My family enjoys using this fridge, especially the AI assistant feature. I would definitely recommend it to my friends and family.

Review from Samsung US
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Sep 15, 2025
Reviewer name: Kaboom
4 out of 5 stars
4 out of 5 stars review

Great Features and Space

[This review was collected as part of a promotion.] Really like the bottom half being refrigerator on one side and freezer on the other. the hub is fun for changing to seasonal decor. plenty of space, except when the wife loads a weeks worth of leftovers in it. Love the water jug built in! Generally really like it. Lets hope it last longer than 3 or 4 years.

Review from Samsung US
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Nov 2, 2025
Reviewer name: Marquez Fam
5 out of 5 stars
5 out of 5 stars review

Family Favorite Smart Fridge

[This review was collected as part of a promotion.] Our Samsung refrigerator has been such a game-changer for our home! The capacity is incredible — it easily fits groceries for the whole family while keeping everything perfectly organized. I love the four-door configuration; it makes it so easy to separate snacks, drinks, and meal prep items. The Family Hub touchscreen interface is super intuitive and fun to use — I can make shopping lists, check what’s inside, play music, or even manage my family’s calendar all in one place. What really stands out is the smart technology and customization. I can adjust temperature zones, set reminders, and personalize the display to fit our family’s needs. It’s sleek, efficient, and feels like a piece of modern home tech that actually makes everyday life easier. Absolutely worth it!

Review from Samsung US
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Oct 30, 2025
Reviewer name: Techie Girly
5 out of 5 stars
5 out of 5 stars review

Love Frosty

[This review was collected as part of a promotion.] We love our refrigerator that we named Frosty. It hold so much more than our previous model. I especially love the screenshots of my husband reaching into the refrigerator late at night. The camera gives you an inside view of the food on the door. While the refrigerator takes inventory of everything you put inside and lets you know when it should be expired. Links to the grocery store app to help make shopping trips easier. One of the compartments can be used as a beverage cooler inside of freezer. I also love that I don't have to see the water dispenser. Its covered by a door leading to more compartments.

Review from Samsung US
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Nov 1, 2025
Reviewer name: John
1 out of 5 stars
1 out of 5 stars review

DON'T BUY SAMSUNG

I will NEVER buy a Samsung product again. The refrigerator we bought compressor went out only after 3 years. And don't get me started on the ice machine. They have replaced both parts at our expense and both failed and Samsung won't do anything to fixe it ( without us agreeing to pay for it again) The lady we just talked to on the phone was argumentative and rude, refusing to hear our side and sticking to the Samsung script. Beware!!!

Review from Samsung US
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reply from SEA Care

Hi John, We understand how you feel about your overall experience with the refrigerator and the customer service representative you spoke with. We want to speak to you directly to provide support and see what options we can offer to help you. Feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151227142) when you message us so our team can retrieve your information. Thank you. -Kimberly

Sep 22, 2025
Reviewer name: Holly
1 out of 5 stars
1 out of 5 stars review

Samsung is a total waste of money!

I am so disappointed in Samsung! I didn’t realize such a beautiful work of art was junk. I purchased a refrigerator just like this one 10/24/19. A few months after buying it I had to get the ice maker replaced. Thankfully they paid to replace it. For some reason the cubed ice came out crushed but I didn’t care. A few years later the ice machine stopped working again. When I asked for a repair through Samsung they asked for the receipt. I said you have the receipt from the last time I got it repaired, they said they had no record of me getting the ice maker repaired. They eventually helped pay for the repair of the ice machine for the second time. 6 months later now my freezer has stopped working. The refrigerator is 5 years, 9 months old and it stopped working. I have to unplug it every two days to get the refrigerator to cool back down. It reads that it’s at 37 degrees but when I reboot it, it says it’s at 46 degrees, 54 degrees! Thankfully I still have my GE refrigerator in the garage. We’ve had it for 21 years and replaced it because the ice machine stopped working. So the GE still works fine after 21 years. The Samsung doesn’t work after 5.5 years! I will never buy Samsung again! The repairman said it’s got a leak. He said he’d replace the compressor because of the 10 year warranty. Would have to put in a UV dryer to pinpoint the leak. Those 2 would cost at least a $1000 with Samsung paying for the compressor. If they pinpoint the leak then they’d have to buy that part and replace it. I wish I knew this before I purchased Samsung!!!! Btw, the repairman said he buys GE! Definitely buying GE from here out!

Review from Samsung US
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reply from SEA Care

Hi there, We strive to assist you anytime, Holly. We would like to speak directly with you to gain a deeper understanding of your thoughts on this experience, review your options, and address any other questions or concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150828678, to help our team locate your information when you message us. Have a great day. -John

Sep 15, 2025
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

Nice refrigerator, but display lacks usefulness.

[This review was collected as part of a promotion.] Refrigerator is very modern as you would expect. The space is excellent even in the counter depth version. After a couple months, the best overall feature is beverage center with two kinds of ice and two means of getting water. The pitcher is a winning feature! The display is largely useless, but looks cool. The AI is really pointless… it’s a tool without a problem to solve. The other apps are pretty useless too. Who needs to stream tv to their fridge?? Everything it can do is already on your phone in a more convening form. Maybe Samsung really needs to sit down and think about what would actually add value to the consumer, not just dump the Android suite on it. Well, the display is attractive by candy, but the ones without it would be just as functional.

Review from Samsung US
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