Hi there, We understand your sentiments regarding your overall experience. Please know that we're here to help you. To ensure optimal performance, we strongly advise setting the freezer's temperature to 0 °F (-18 °C) and the fridge's to 37 °F (3 °C). The guide below shows the steps to improve the ice maker's efficiency. For more details, please select the corresponding bullet points that affect ice production. You can also learn more by watching the YouTube video and clicking the hyperlinks. The Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ We recommend reviewing this informative link to help prevent the freezer from cooling. It includes recommended embedded links and a YouTube video; kindly visit them. The refrigerator or freezer is not cooling at all: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all It would be best if we could speak to you directly to gather more information about the freezer so that we can best assist you with it. Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147407348, to help our team pull up your information. Have a great day! ^Chrystel

Hello, We want to inquire more about what transpires with the application and would like to assist as soon as possible. You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica