Missing pieces, mat was awful

Love it!

This is fine for a beginner set. However, I will say after playing with them weekly for four months: 1. The mat is suede-like and you can’t mix (wash) the tiles around without flipping them over. I had to buy a different mat made of neoprene. 2. People I’ve played with think the craks look like dots because the lanterns are round in shape. I wish they would have left off the lanterns and just used the plain characters, because all the craks look the same. 3. The pushers are crap and one tile too short. I’ll probably buy different magnetic ones. 4. The tiles are small but chunky. They fall off the racks easily and they fall over when pushing out the wall, etc. People are constantly knocking and flipping them over. When you build your wall, the height of the two tiles is significantly taller than the rack. 5. Font size of the numbers is small - a note for anyone with not-so-perfect eye sight. I have the bloom set, so at least my ink isn’t yellow. 6. They’re heavy, so I don’t even use the bag it came in. I use a backpack. 7. I wish the case the tiles came in was a bit bigger. You have to stack the tiles neatly for them to fit %26 zip. I don’t use that anymore either… I found a makeup bag that I we can quickly toss them in when finished. This set has such potential, but misses the mark on a lot of things. But it’s fine if you’re new to learning and don’t want to spend $500 on a set.

Love this set! The tiles and the mat are so pretty and I've received many compliments on both. The same set is being sold for a much higher price at Wal-Mart, so I feel like this was a great value! I did have a flaw with one of the tiles, and the company replied to my email requesting a replacement for that tile within 10 minutes and then provided a tracking number for it being shipped out within 30 minutes. Excellent customer service and a quality, beautiful set!

What a quality set. Beautiful Tiles sturdy mat and racks. I Love it. I had no color on my white dragon tiles, emailed JoyC Brands Customer Service and they responded within a very short time. New painted tiles arrived at my door in a few days!! Wow I wish all companies had customer service like Joy C. I've had so many compliments on this set you won't be disappointed. Brenda from Ont. Can

Such a fantastic starter kit!! Everyone who has seen it is so impressed at the quality vs cost. It comes with all the major items (tiles, mat, racks, pushers) at such an affordable price. I had an issue with 2 of my racks being cracked, and the company immediately took care of it and sent me replacements.

The tiles are beautiful, and feel nice in your hand. The customer service from the company is exceptional! The mat had air bubbles I it, which were sealed in during the machining process. The company responded quickly and is sending a replacement mat. I will update the review if expectations are not met

Love my new mahjong set! My old set was from 1983 so when I saw how pretty this set was, I decided to treat myself and I'm glad I did. I too was missing the 4 red dragons but no problem, I contacted JoyC on their website and within minutes I had a response telling me they would ship them out the next day. Now, that's customer service. The quality of the set is wonderful and I would highly recommend any JoyC products due to that and the excellent customer service!

These tiles are beautiful—my only complaint was that the numbers on 15 or so of the tiles started to chip within a couple of weeks of purchase, making them very difficult to read. When I emailed the company about the problem, they contacted me within 24 hours asking for a list of my chipped tiles, and shipped replacements out to me the same day!

I love the tiles! And the price is worth it for the tiles! Bag is great too. The Matt (while beautiful) is hard to push on and the pushers are pretty horrible. That being said I still am so happy I have this set. Great for beginners! Or any level! Also one tile was a little cracked, I emailed the company and they responded in 5 minutes and are sending a replacement! Amazing!