Worse Keurig I have ever owned! Nothing Smart about this brewer. No user manual and the download manual very poor. If you puncture the K-Cup before you brew it the machine considers it a used K-Cup! Constantly disconnects from your WiFi network. Brewes dish water! Still waiting for my refund! BTW I have owned 6 Keurig brewers, what were they thinking?

We've had this new brewer for several weeks and love it! We replaced our Keurig K-Duo which still worked but we never used the pot side only K-Cups. We remodeled our kitchen and wanted a brewer with a smaller footprint. We've owned 4 Keurig brewers (not one ever quit working) and this one brews the fastest of any. We love how it reads the K-Cup and brews it according to how you like it, and saves it as a favorite. Love how it has 2 positions for the water container to go. It has a strength and heat adjustment also. I get it ready the night before, and I can brew my coffee before I get out of bed. So fun!!

The replacement process wasn’t pleasant and only having this coffee maker for over a month. My claim was denied twice. The first denial was because they (Keurig) said the serial number didn’t match their records. I sent backup photos to confirm the serial number indeed matched from the original box and the QR code on the back of maker. The second denial was for various reasons from: serial number not found to being purchased used. None of which were valid. Had to send another response attaching the exact photos again and demanding an exact reason for the second denial. Lo and behold, my claim was approved. I did purchase an extended warranty for two years which would not transfer to the coffeemaker replacement, which I believe should have. So, buyer beware and keep everything for over the year. If this replacement goes out before a year, I will not buy another Keurig Coffeemaker.

The Brewer is not able to confirm that a cup is present. Scheduling a brew does not help when you still need to confirm that a cup is present. On the other hand, if you ask Alexa to start a brew, the Brewer will proceed whether there's a cup there or not. Alas, the drip tray barely holds 8 oz. The Brewer is overly complicated and slow. You have to wait for the Brewer to identify the coffee pod and then it takes a couple of button presses to start the brew. The Keurig App is too slow to be useful. Smart delivery is marginally convenient. I like the flat top of the Brewer, since I can place the coffee pods on top to save space. I like the ability to put the water reservoir behind the Brewer since, that also saves space.

I’ve had the new brewer for a couple of weeks and I really like the new features, such as the ability to customize your “favorites”. We can really taste the difference and are happy with the improvements in this brewer. We’ve had Keurig since they first cam out and have always been satisfied with them.

This unit is a replacement for the original coffee make I bought a year or so ago. the first one quit working just after I plugged it in after about a 6 month rest while I was gone down south. No idea why the first one quit, and I was not sure how or if I could claim a warranty?

This machine is awesome! It knows what the kcup is when it’s about to brew and remembers my settings. I can use the app to connect to the machine as well although you have to load a kcup in order to do so but it works awesome. I love that it has a refillable reservoir with a filter. Would definitely buy it again. Btw, I used refillable kcups before but you can not with this machine as this drip has 5 openings where my previous machine had only one drip nozzle in the center. It’s still amazing. Once I figured out how I like my coffee, it’s been the best cup ever since.

I like the new features they offer but the machine is too sensitive and struggles to make coffee. I find that I'm throwing away 2-3 pods every time. The error message says to clean the needles which I do each time. I don't understand and quite frankly am disappointed with my purchase. I wish that I kept my old Keurig machine.

I love my Keurig. I feel like I have total control over how my coffee is made. To be able to use my cell makes it even greater brewer. I would get it again. I am using the smart delivery and so far I love it. Can't wait until I get my new pod with smart delivery.

I received this warranty replacement, and unfortunately, it literally died in the first few minutes of ownership. I connected it to Wi-Fi and then it started the initial cleansing brew and it said on the screen there’s a problem and it shut down and I could not get it to turn on again. What a piece of junk.