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Customer reviews for Keurig K-Supreme Smart Single Serve K-Cup Pod Coffee Maker for
Keurig K-Supreme Smart Single Serve K-Cup Pod Coffee Maker
4.2 out of 5 stars
stars
964 ratings878 reviews
  1. 5 stars65% (625)
  2. 4 stars11% (109)
  3. 3 stars9% (87)
  4. 2 stars5% (51)
  5. 1 star10% (92)

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Showing 181-190 of 878 reviews
May 13, 2024
Unhappy Individual
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not something to keep

The replacement unit is defective unit right out of the box. It adds 2oz. regardless or selection. When one selects an 8oz. cup to brew, it dispenses 10oz. - select 10oz and one gets 12oz... and so on. Totally disfunctional, and that is right out of the box! I thing I'll be moving on from Keurig.

Review from keurig.com
Helpful?1QZ9GWKNUWMS17485961997
Aug 9, 2025
andrew
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Good When It works

No matter how good a product might be, if it fails prematurely , especially when you most want to use it, then it's worthless. There is no sense in giving it a good rating for when it works. So, you get up in the morning and are needing hot cup of coffee, and whammo, the darn machine dies. Oh well, it's a good idea to have some instant coffee as a backup, which i didn't have when this beast died. I have previously owned and currently own a non-wifi version. The first unit lasted almost two years so when it died i bid it farewell. I will not elaborate on its features, but i would have given it 5 stars. It is obvious that i liked it since i went looking for another one. In MHO I think they are overpriced, so when I saw that the wifi version was selling for half-price i jumped on it. I read the clue that a coffee maker this good at half price as a warning sign, but then maybe people just didn't like the wifi feature. I was reassured by Walmart's 90- day return option. So anyway, i jumped on it. I only used the basic coffee making feature except for being able to choose the strength of the brew at various levels. However, after only three weeks it died. i turned it on as usual by inserting a pod, pre-puncturing it, and i closed the lid. The lights went on and then nada. I unplugged the unit etc. etc. but no juice. Dead. So what does the frugal consumer do? Buy a black and Decker model, or what? Nope, went out and bought the non-wifi version at it's exorbitant price. So, caveat emptor.

Review from walmart.com
Helpful?1QZ9GWKNUWMS17485961997
reply from Keurig Care

Oh no! This is not what we like to hear. We can certainly understand your frustration and would be happy to help resolve your issue. At your earliest convenience, please contact our Consumer Care team. We are available seven days a week from 7 am to 10 pm, Est. and can be reached at 866-901-2739. We look forward to your call!

Mar 15, 2024
Seneca Laker
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

My number 1 favorite.

I've had keurig coffee makers for as long as I can remember drinking coffee. This single serve coffee maker is my favorite, so much so, I just ordered another when it went on sale to have as an extra. I love being able to make a cup for friends according to their likes, strength, size, temp. just pushing a few buttons. The single serve suits me as well.

Review from keurig.com
Helpful?1QZ9GWKNUWMS17485961997
Aug 24, 2023
Evelyn Weber
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

A learning experience!

My old Keurig coffee maker died. I order this new one and was surprised to learn you are expected to have a cell (I-phone or whatever) to run it. No instructions I could find on how to brew a cup of coffee without a phone. We don't have cell service here hence no cell or I-Phone! I winged it and finally got it to brew without a phone although it keeps telling me I'm not hooked up yet. I do like the fact that it actually measures the coffee sizes correctly (the older coffee makers didn't do so good at that). That's really important for brewing flavored coffees, cocoa, etc. Just want you to know that not everybody on this planet has cell service but we still enjoy good coffee!

Review from keurig.com
Helpful?1QZ9GWKNUWMS17485961997
reply from Consumer Care

Thank you for taking the time to share your review and feedback. We are glad to hear you are now enjoying your new K-Supreme SMART coffee maker. If you ever need any assistance with your brewer, please feel free to reach out to our Consumer Care team at 866-901-2739. We are here to help!

Mar 5, 2025
Paula the groomer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome!

This machine is awesome! It knows what the kcup is when it’s about to brew and remembers my settings. I can use the app to connect to the machine as well although you have to load a kcup in order to do so but it works awesome. I love that it has a refillable reservoir with a filter. Would definitely buy it again. Btw, I used refillable kcups before but you can not with this machine as this drip has 5 openings where my previous machine had only one drip nozzle in the center. It’s still amazing. Once I figured out how I like my coffee, it’s been the best cup ever since.

Review from keurig.com
Helpful?1QZ9GWKNUWMS17485961997
Jul 29, 2025
Jvinciguerro
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great coffee maker

Never thought I would write a review on a coffee maker, but I am impressed. I love my coffee and with this smart coffee maker by Keurig I love my coffee even more. You can pick your size and your strength or just let it brew your coffee by reading which Keurig coffee pod you are drinking at the moment. If you use generic coffee pods it gives you a rich coffee flavor with the multi flow brew.

Review from keurig.com
Helpful?1QZ9GWKNUWMS17485961997
reply from Keurig Consumer Care

We love, love, love hearing this! Thank you for taking the time to give us your feedback. Happy brewing!

Mar 26, 2024
MomoMM
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Decent unit

I've been satisfied with my purchase so far. Definitely good value for the money. I am missing a different model that this unit replaced- it had a bigger water reservoir and I was able to program favorites. This unit I can't figure out how to program favorites without connecting it to wifi, which I don't really want to do.

Review from keurig.com
Helpful?1QZ9GWKNUWMS17485961997
Nov 13, 2022
Susan A
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

too complicated

This product may work for some techies and i am computer literate BUT it is way too unnecessarily complicated. Plus what is wifi is down like mine was then no coffee? or maybe i just did not know how to get around this problem... which was definitely a bit PROBLEM!

Review from keurig.com
Helpful?1QZ9GWKNUWMS17485961997
reply from Consumer Care

Thank you for sharing your review. We are sorry to hear you are disappointed with your K-Supreme SMART coffee maker. Please note that the brewer can be used without connecting it to Wi-Fi, but there are many benefits and features that are available once you connect your brewer including BrewID technology, remote brew, voice control, SMART Auto Delivery, customization, and much more. If you have any questions about getting connected or how to utilize any of the features on your coffee maker, simply reach out to our Consumer Care team at 866-901-2739. We are here to help!

May 7, 2023
TeeTee726
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Loving the NEW Technology

I’ve had this for 3-weeks and LOVE IT. I needed to replaced my 10 year old Keurig and the K-Supreme SMART Coffee Maker was a great choice. I love the look, handle on water tank and the ability for me to customize my coffee depending on how I want it. Great choice!

Review from keurig.com
Helpful?1QZ9GWKNUWMS17485961997
reply from Consumer Care

We just love to hear that you are enjoying all the enhanced customizable features on your K-Supreme SMART coffee maker! Happy Brewing!

Apr 19, 2024
Kris K
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Nice Coffee Maker with 1 Big Flaw

The coffee maker itself works great. It heats up and dispenses very quickly. I like that I can have the water tank on the side or back (I use side). I love all the different setting options and iced coffee from home is saving me lots of money and works awesome! The one major flaw could be easily fixed with a software update. Every time you use the Keurig K-Supreme Smart, you have to wait for the Brew ID scanner to run through its scanning process before you can start the coffee making process. This takes like 5-10 seconds every single time. In the morning when I'm making coffee I just want to put in the pod and push start. I end up standing there staring at it while it scans only to go to my own custom favorite configuration anyway. I am not the person who buys lots of different types of coffee and needs the machine to make recommendations for me. Allow me to shut off Brew ID in the app and if I decide to leave it on, allow me to hit a button to skip it while its running. You could also allow it to be disabled but then allow me to push the Brew ID button to start the scan myself. I understand that this feature is innovative and you're trying to get people to use it, but give me the option to bypass and disable it if its an inconvenience for me (which it is). I have heard that you can disconnect the wifi and it will remove it, but that takes away the other features that I actually do want. If it had the option to disable, it would be a 5-star rating all day. Everything else is great.

Review from keurig.com
Helpful?1QZ9GWKNUWMS17485961997