Within the first ten days had to call keurig support twice. 1st time could keep coffee maker connected to the internet, then couldn't connect it to internet. After call got it connected. Then the same night maker not dispensing water. Called keurig support they said the code was a pump failure so they walked me through some resolution steps and it started working again. Keurigs Customer support is great. The Coffee maker now seems to be working. Fingers crossed that it continues as when it is working it is a great coffee maker. Now that it's working I would give it 5 stars

The K-Supreme SMART Coffee Maker is an excellent choice for anyone who values convenience, customization, and great-tasting coffee. Whether you love a bold, rich cup or a smooth, balanced brew, the smart technology enhances every sip. While it may not be for those who prefer espresso-style drinks, it’s perfect for Keurig fans looking for a next-level brewing experience. Would I recommend it? Absolutely!

I love that once I program my settings for each blend of coffee, the machine remembers them and automatically selects them when it sees that pod. The coffee and tea are consistent. Each cup tastes like the last. What else could you want from a coffee machine?

I’ve had the new brewer for a couple of weeks and I really like the new features, such as the ability to customize your “favorites”. We can really taste the difference and are happy with the improvements in this brewer. We’ve had Keurig since they first cam out and have always been satisfied with them.

Warranty replacement for 8 month old Keurig Smart machine. It just quit. I called and talked to agent. Explained what happened. Did some tests but machine was Dead! She said, ok we will send a replacement. Got in in 5 days. Agent was very professional. I was skeptical about getting a free replacement but my complaint was handled quickly and in a very professional manner. Thank you Keurig.

I bought it for The Charles George Hope and Recovery Veteran’s waiting room, theirs quit working. The waiting room is for Veterans going for counseling, PTSD groups, and mental health. I also donate K-Cups for the Keurig Harry Potter in the waiting room.

The warranty dept experience was completely over the top. I was expecting a bit of a hassle in getting my coffee maker replaced but the people at Kurieg made painless and easy. I would recommend Kurieg to anyone. I have purchased several over the years but this is the first time I had a problem. After my most recent experience I will recommend Kurieg to anyone. Thanks for being a quality product and backing it up

This unit is a replacement for the original coffee make I bought a year or so ago. the first one quit working just after I plugged it in after about a 6 month rest while I was gone down south. No idea why the first one quit, and I was not sure how or if I could claim a warranty?

We purchased this to replace a brewer that was leaking. While it’s billed as being a “Smart” device, it isn’t. Will randomly tell you to add water when the reservoir is full, when using the app, often dispenses way more than the designated amount (mug has overflowed a few times), doesn’t maintain it’s WiFi connection and takes a long time to recognize that a k-cup is in place before you can even brew a cup. Basically if you use it manually still only 2 stars at best.

With my first Keurig breaking, I was happy with how quick a new one was sent to me, but now I am having a whole other issue with the replacement. When I put my K cup in and close the lid the options to brew do not appear and I have to open and close the lid multiple times before it recognizes there's a k cup pod in there. Very disappointed. If it's not one thing it's another.