I like the new features they offer but the machine is too sensitive and struggles to make coffee. I find that I'm throwing away 2-3 pods every time. The error message says to clean the needles which I do each time. I don't understand and quite frankly am disappointed with my purchase. I wish that I kept my old Keurig machine.

I love that once I program my settings for each blend of coffee, the machine remembers them and automatically selects them when it sees that pod. The coffee and tea are consistent. Each cup tastes like the last. What else could you want from a coffee machine?

Overall the coffeemaker has a sleek design and brews nicely. I gave this only 3 stars because I find the wifi connection to be pointless and cumbersome, especially if you lose power frequently. In Florida, losing power is a common occurrence and waking up in the morning to a coffeemaker that won't brew a cup until connected is most annoying. You really do not need or use the app.

I was hoping for a coffee maker that was more intuitive and mindless to operate like most technology today. The instructions were the worst I ever came across. A coffee maker should be a pretty basic item to setup and yet there wasn’t anything simple or intuitive about this machine. The instructions didn’t even provide basic pictures for you to follow along in case the written instructions were lacking. In this case both the written instructions and the pictures were horribly written. I ended up finding a YouTube tutorial and it was a breeze from there. The instructions were so bad that they made no mention of how to move the water reservoir from the side to the back or even that this was an option. Had I not noticed this on the website before I ordered it I would’ve never known you could do this. Once I had it set up I tried making a cup of coffee and again this wasn’t an intuitive task like it should be. The symbols on the machine don’t make much sense so once again I found myself having to watch a YouTube video and it was easier. Overall it makes a decent cup of coffee but I don’t think it’s worth the added money for this so called “smart coffee maker”. If my old machine still made coffee hot I wouldn’t have upgraded to this one and if I knew what I know now I would’ve just upgraded to the new version of my old Keurig coffee maker. I don’t think it’s smart capabilities are worth it mostly because it’s not that smart. I like Keurig coffee makers but I wouldn’t recommend this machine.

Unfortunately this was the second replacement for the K Supreme. The first one was after the warranty had run out but this second one didn’t even make 6 months so I’m hoping this one last longer. I do like the K Supreme but the Classic it replaced had a longer shelf as it lasted 5 years.

The replacement unit is defective unit right out of the box. It adds 2oz. regardless or selection. When one selects an 8oz. cup to brew, it dispenses 10oz. - select 10oz and one gets 12oz... and so on. Totally disfunctional, and that is right out of the box! I thing I'll be moving on from Keurig.

This product may work for some techies and i am computer literate BUT it is way too unnecessarily complicated. Plus what is wifi is down like mine was then no coffee? or maybe i just did not know how to get around this problem... which was definitely a bit PROBLEM!

This Keurig I had for one year and its reliable & makes great coffee! The pods are easily purchased in the majority of grocery stores making it convenient to buy coffee, hot chocolate, and iced tea pods. The morning coffees are delicious as well as the cold day hot chocolates! Thank You

It's crazy cool I can tell my new K-Supreme Smart Keurig to brew me a cup of coffee from my phone. So many great features on this Keurig! The only reason I give it four stars is because my tumblers I use for my coffee from Piper Lou and Yeti do not fit underneath it and I am very upset about that. They fit under my old Keurig fine. The short ones are fine but not the tall ones. So if I want to use them, I have to brew a cup in a regular mug and pour it into my tumbler. It's a pain and annoying. If I had known I may not have purchased this to be honest. I love all my tumblers with all the funny sayings and decals. I am very surprised that Keurig dropped the ball on this detail. Other than that, being able to change the strength of my drink and choose from 4 sizes is fantastic.

This is our 3rd Keurig brewer, and by far it offers the most features including WiFi connectivity to the Keurig app, takes up the least counter space, and the water reservoir is the easiest to fill either by very simply removing it or leaving it on its spot on the unit.