Hello. Thank you for taking the time to share your feedback on the Crock-Pot® Design Series 7-Quart Cook &amp; Carry Slow Cooker. <br /><br />We are sorry to hear that the product was not what you expected. We want to learn more about your experience so we can offer you further support.<br /> <br />Please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /> <br />Thank you!<br />Crockpot® Consumer Care<br />

<br />Hello. Thank you for sharing your experience with the Crock-Pot® 7-Quart Cook &amp; Carry Programmable Large Slow Cooker.<br /><br />We’re sorry to hear that the unit is running hotter than expected, with the warm setting cooking food and the high setting burning it. We understand how frustrating that must be.<br /><br />Warm settings should not actively cook food, so we would like to look into this further for you. Please reach out to us directly with your purchase details so we can investigate and assist you.<br /> <br />If you have any more questions, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /> <br />Thank you!<br />Crockpot® Consumer Care

Hello Brant,Thank you for reaching out to us with your feedback on our Programmable 7-Quart Cook & Carry® Slow Cooker. We’re sorry to hear that the product didn’t meet your expectations in terms of quality and stain resistance. Your experience is important to us, and we take comments like yours seriously as we continuously work to improve our materials and design.We value your feedback and it will be forwarded to the appropriate department for further review.If you require assistance or you have more feedback, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.Thank you!Crockpot® Consumer Care

Hello Debra,<br /><br />Thank you for sharing your experience with us, and we’re truly sorry to hear about the issue you encountered with the Crock-Pot 7-Quart Cook &amp; Carry Programmable Slow Cooker with Thermal Bag.<br /><br />We understand how frustrating this must be—especially as a long-time Crock-Pot user. The Keep Warm setting is designed to maintain temperature without continued cooking, so we’re sorry to hear it seemed to boil your food.<br /><br />As a tip for the future, after cooking, you may try:<br />1. Switch to Keep Warm only once the cooking cycle is fully complete.<br />2. Avoiding overfilling, as higher volume can retain more heat.<br />3. Allowing a short rest period before switching modes.<br /><br />That said, your experience is not expected, and we appreciate you bringing it to our attention. We will share your feedback with our proper team for review.<br />If you need any further assistance, please feel free to reach out to us via our official website—we’ll be happy to help.<br />We’re available Monday to Friday, from 9 am to 5 pm Eastern Time. <br />Have a nice day!<br />Crock-Pot Consumer Care Team