Hello<br />Thank you for taking your time to post this review on our Crock-Pot Design Series 7-Quart Cook &amp; Carry Slow Cooker. Your feedback is important to us for future improvements in our products. <br />If there is anything we can do for you, please do not hesitate to contact us directly. You can reach us via Contact Us form or LiveChat on our official CrockPot website. <br />Thank you ! <br />CrockPot Consumer Care

Hello Debra,<br /><br />Thank you for sharing your experience with us, and we’re truly sorry to hear about the issue you encountered with the Crock-Pot 7-Quart Cook &amp; Carry Programmable Slow Cooker with Thermal Bag.<br /><br />We understand how frustrating this must be—especially as a long-time Crock-Pot user. The Keep Warm setting is designed to maintain temperature without continued cooking, so we’re sorry to hear it seemed to boil your food.<br /><br />As a tip for the future, after cooking, you may try:<br />1. Switch to Keep Warm only once the cooking cycle is fully complete.<br />2. Avoiding overfilling, as higher volume can retain more heat.<br />3. Allowing a short rest period before switching modes.<br /><br />That said, your experience is not expected, and we appreciate you bringing it to our attention. We will share your feedback with our proper team for review.<br />If you need any further assistance, please feel free to reach out to us via our official website—we’ll be happy to help.<br />We’re available Monday to Friday, from 9 am to 5 pm Eastern Time. <br />Have a nice day!<br />Crock-Pot Consumer Care Team

Hello,<br /><br />Thank you for reaching out to us with your feedback on our 7 Qt. Cook &amp; Carry Programmable Slow Cooker. We are very sorry to hear about the lid shattering and understand how upsetting and alarming this must have been, especially after only a few uses. This is certainly not the experience we want for our customers.<br /><br />Please know that safety and product quality are extremely important to us, and we take reports like this very seriously. We regret that this product did not meet your expectations; your feedback is important to us, and we will ensure it is handled appropriately.<br /><br />For assistance, we strongly encourage you to get in touch with us directly. You can do so via the &#39;Contact Us&#39; form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /><br />Thank you!<br />Crockpot® Consumer Care

Hello Tamara,<br /><br />Thank you for reaching out to us with your detailed feedback on our 7‑Qt. Cook &amp; Carry Programmable Slow Cooker. While we are glad to hear the slow cooker has generally served you well, we are sorry to learn that the heat settings and design did not fully meet your expectations. We also apologize for the inconvenience caused by the lid‑lock pins coming loose, as we understand how frustrating small components can be when they don’t perform as well as expected.<br /><br />We truly value your feedback and will be forwarding your comments to the appropriate team for further review.<br /><br />If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the &#39;Contact Us&#39; form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /><br />Thank you!<br />Crockpot® Consumer Care