Hello Elizabeth,<br />Thank you for your feedback, and we’re very sorry to hear about your experience.<br />It is generally normal for slow cookers to become warm on the outside during use, as heat is required to cook the food. However, if it becomes extremely hot, we recommend placing the unit on a stable, heat-resistant surface and keeping it out of reach of children during operation. You may also allow the appliance to cool down before handling it and use caution when moving or touching the outer housing while in use.<br />If the issue continues or seems excessive, please contact us directly through our official website so we can assist you further or via Live Chat—our team is available Monday to Friday, 9 am to 5 pm Eastern Time.<br />Thank you!<br />CrockPot Consumer Care

Hello Debra,<br /><br />Thank you for sharing your experience with us, and we’re truly sorry to hear about the issue you encountered with the Crock-Pot 7-Quart Cook &amp; Carry Programmable Slow Cooker with Thermal Bag.<br /><br />We understand how frustrating this must be—especially as a long-time Crock-Pot user. The Keep Warm setting is designed to maintain temperature without continued cooking, so we’re sorry to hear it seemed to boil your food.<br /><br />As a tip for the future, after cooking, you may try:<br />1. Switch to Keep Warm only once the cooking cycle is fully complete.<br />2. Avoiding overfilling, as higher volume can retain more heat.<br />3. Allowing a short rest period before switching modes.<br /><br />That said, your experience is not expected, and we appreciate you bringing it to our attention. We will share your feedback with our proper team for review.<br />If you need any further assistance, please feel free to reach out to us via our official website—we’ll be happy to help.<br />We’re available Monday to Friday, from 9 am to 5 pm Eastern Time. <br />Have a nice day!<br />Crock-Pot Consumer Care Team