Hello Jonathan,<br /><br />Thank you for reaching out with your feedback on our 7-Quart Cook &amp; Carry® Programmable Slow Cooker. We truly appreciate your loyalty over the past 17 years, and we’re sorry to hear that this newer version did not meet your expectations. We understand how important functional design details, such as the lid latch, are to your day-to-day use, and how frustrating it must be to experience this difference compared to a product you relied on for so long.<br />Your feedback is important to us, and we appreciate you taking the time to share your experience. We are sorry to hear that you’ve decided to return the item, but we sincerely appreciate you giving it a try.<br /><br />If you still require assistance, please do not hesitate to get in touch with us directly. You can do so via the &#39;Contact Us&#39; form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /><br />Thank you!<br />Crockpot® Consumer Care

Hello,<br /><br />Thank you for reaching out to us with your feedback on our 7 Qt. Cook &amp; Carry Programmable Slow Cooker. We are very sorry to hear about the lid shattering and understand how upsetting and alarming this must have been, especially after only a few uses. This is certainly not the experience we want for our customers.<br /><br />Please know that safety and product quality are extremely important to us, and we take reports like this very seriously. We regret that this product did not meet your expectations; your feedback is important to us, and we will ensure it is handled appropriately.<br /><br />For assistance, we strongly encourage you to get in touch with us directly. You can do so via the &#39;Contact Us&#39; form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /><br />Thank you!<br />Crockpot® Consumer Care

<br />Hello. Thank you for sharing your experience with the Crock-Pot® 7-Quart Cook &amp; Carry Programmable Large Slow Cooker.<br /><br />We’re sorry to hear that the unit is running hotter than expected, with the warm setting cooking food and the high setting burning it. We understand how frustrating that must be.<br /><br />Warm settings should not actively cook food, so we would like to look into this further for you. Please reach out to us directly with your purchase details so we can investigate and assist you.<br /> <br />If you have any more questions, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /> <br />Thank you!<br />Crockpot® Consumer Care

Hello. Thank you for taking the time to share your feedback on the Crock-Pot® Design Series 7-Quart Cook &amp; Carry Slow Cooker. <br /><br />We are sorry to hear that the product was not what you expected. We want to learn more about your experience so we can offer you further support.<br /> <br />Please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /> <br />Thank you!<br />Crockpot® Consumer Care<br />

Hello Elizabeth,<br />Thank you for your feedback, and we’re very sorry to hear about your experience.<br />It is generally normal for slow cookers to become warm on the outside during use, as heat is required to cook the food. However, if it becomes extremely hot, we recommend placing the unit on a stable, heat-resistant surface and keeping it out of reach of children during operation. You may also allow the appliance to cool down before handling it and use caution when moving or touching the outer housing while in use.<br />If the issue continues or seems excessive, please contact us directly through our official website so we can assist you further or via Live Chat—our team is available Monday to Friday, 9 am to 5 pm Eastern Time.<br />Thank you!<br />CrockPot Consumer Care

Hello<br />Thank you for taking your time to post this review on our Crock-Pot Design Series 7-Quart Cook &amp; Carry Slow Cooker. Your feedback is important to us for future improvements in our products. <br />If there is anything we can do for you, please do not hesitate to contact us directly. You can reach us via Contact Us form or LiveChat on our official CrockPot website. <br />Thank you ! <br />CrockPot Consumer Care