Hello. Thank you for taking the time to share your feedback on the Crock-Pot® Design Series 7-Quart Cook &amp; Carry Slow Cooker. <br /><br />We are sorry to hear that the product was not what you expected. We want to learn more about your experience so we can offer you further support.<br /> <br />Please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /> <br />Thank you!<br />Crockpot® Consumer Care<br />

Hello Peter,<br /><br />Thank you for reaching out to us regarding your 7-Quart Cook &amp; Carry Slow Cooker. We are sorry to hear about the overheating of the unit while set on low. A few factors can affect how a slow cooker heats, but what you’re describing may indicate that the heating element is not functioning as it should.<br /><br />We value your feedback and it will be forwarded to the appropriate department for further review.<br /><br />For assistance, please do not hesitate to get in touch with us directly. You can do so via the &#39;Contact Us&#39; form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /><br />Thank you!<br />Crockpot® Consumer Care