Hello Peter,<br /><br />Thank you for reaching out to us regarding your 7-Quart Cook &amp; Carry Slow Cooker. We are sorry to hear about the overheating of the unit while set on low. A few factors can affect how a slow cooker heats, but what you’re describing may indicate that the heating element is not functioning as it should.<br /><br />We value your feedback and it will be forwarded to the appropriate department for further review.<br /><br />For assistance, please do not hesitate to get in touch with us directly. You can do so via the &#39;Contact Us&#39; form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /><br />Thank you!<br />Crockpot® Consumer Care

Hello,<br /><br />Thank you for sharing your experience. We’re sorry to hear about your concerns. We’d like to clarify that during use, the exterior of the unit can become very hot, which is normal for this type of appliance. For safety, we recommend avoiding direct contact with the outside while it’s operating, using handles or oven mitts if needed, and placing the unit on a heat-resistant surface away from children and pets.<br /><br />We appreciate you taking the time to provide feedback, as it helps us continue to improve our products and communication. If you have any questions reach out to us via CrockPot &#34;Contact Us&#34;. We’re available Mon.-Fri. 9am – 8pm Eastern Time.<br /> <br />Thank you!<br />CrockPot Consumer Care

Hello Shehzad,<br /><br />Thank you for reaching out to us with your feedback on our 7-Quart Cook &amp; Carry Programmable Slow Cooker. We are sorry to hear that the slow cooker did not meet your expectations and that the lid shattered after such limited use. We understand how frustrating and concerning that must have been. Please be assured that this is not representative of the quality standards we strive to maintain and we would appreciate the opportunity to make this right for you.<br /><br />For assistance, we encourage you to reach out via the &#39;Contact Us&#39; form on our official website. We can also be reached via LiveChat and phone. We are available Monday through Friday, from 9 AM to 5 PM Eastern Time. We look forward to assisting you!<br /><br />Thank you again,<br />Crockpot® Consumer Care