Hello Brant,Thank you for reaching out to us with your feedback on our Programmable 7-Quart Cook & Carry® Slow Cooker. We’re sorry to hear that the product didn’t meet your expectations in terms of quality and stain resistance. Your experience is important to us, and we take comments like yours seriously as we continuously work to improve our materials and design.We value your feedback and it will be forwarded to the appropriate department for further review.If you require assistance or you have more feedback, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.Thank you!Crockpot® Consumer Care

Hello,<br /><br />Thank you for sharing your experience. We’re sorry to hear about your concerns. We’d like to clarify that during use, the exterior of the unit can become very hot, which is normal for this type of appliance. For safety, we recommend avoiding direct contact with the outside while it’s operating, using handles or oven mitts if needed, and placing the unit on a heat-resistant surface away from children and pets.<br /><br />We appreciate you taking the time to provide feedback, as it helps us continue to improve our products and communication. If you have any questions reach out to us via CrockPot &#34;Contact Us&#34;. We’re available Mon.-Fri. 9am – 8pm Eastern Time.<br /> <br />Thank you!<br />CrockPot Consumer Care