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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.5 out of 5 stars
stars
1,167 ratings514 reviews
  1. 5 stars73% (851)
  2. 4 stars16% (188)
  3. 3 stars4% (47)
  4. 2 stars3% (33)
  5. 1 star4% (48)

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Showing 51-60 of 514 reviews
Apr 25, 2026
Reviewer name: Judy
5 out of 5 stars
5 out of 5 stars review

Good Choice

Because it wasn't available to see at the store, I ordered this chair "on faith," trusting the name for quality. I am a woman in my mid-70s, and, following the clear instructions, was able to fully assemble it on my own. I've used it quite a lot for about a month now, and am completely satisfied with the purchase. The chair is sturdy and comfortable. And good looking, too. My gauge for rating a purchase is to ask whether, "knowing now what I didn't know then," would I buy it again. The answer in this case is a resounding, "Yes, with no hesitation."

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are very delighted to hear that this chair was exactly what you were looking for and are grateful you took a chance and our quality came through for you for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 2, 2026
Reviewer name: Lisa T
5 out of 5 stars
5 out of 5 stars review

Just Love It!

Just bought the Lay-Z-Boy Active Lumbar, High Back Ergonomic Chair # 52069- BRN at Sam's Club, really great price! I had a pretty old desk chair and was having a lot of lower back issues and this chair has really provided the support I need to be at my desk all day every day. Also, this chair really takes my home office to the next level with the aesthetics of the chair. Just Love It! Fabulous find all around, thank you Lay-Z-Boy!

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Mar 23, 2026
Reviewer name: Karla F
4 out of 5 stars
4 out of 5 stars review

Difficulty with assembly

Assembly was difficult and required physical strength to get the arm rests connected to the back of the chair and connecting the back and the bottom of the chair together. You will definitely need another person to help you assemble this chair. Other than that, great final product.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
May 1, 2026
Reviewer name: Michael
2 out of 5 stars
2 out of 5 stars review

LaZ-Boy leaves a lot to be desire

Wheel broke, they sent new wheels. Pneumatic cylinder stopped holding air so went to Menards and bought a piece of PVC. Three years after PVC, it now feels like sitting on a pointy peak every move makes chair tip, plus it creaks, every time feel like will be on floor. All of this inside the 5 years had the chair. $235 for a chair that can't last 5 years without issues.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing and would like to assist. We are sorry to hear about the condition of your chair and have a customer support team that can help. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 11, 2026
Reviewer name: Burnette M
5 out of 5 stars
5 out of 5 stars review

Very comfortable

This chair is awesome compared to the one I had. It supports my lumbar spine I have had 3 back surgeries and one hip replacement this chair supports both areas when I'm seated for long periods of time. If you don't have one I encourage you to try it for yourself it doesn't disappoint.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Mar 1, 2026
Reviewer name: Joey
1 out of 5 stars
1 out of 5 stars review

AVOID

Awful chair, I can not believe these are still for sale. They fall apart within a year and the bottom cushion gives out and you will sit lopsided. I returned both of the ones I purchased. Thank the Lord for Sam's return policy. Please get rid of this product sams.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the cushion's durability and the leaning issue. We are very sorry to hear about the condition of your chair and would like to assist if you ever need it in the future regarding one of our chairs. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 6, 2026
Reviewer name: Robin L
5 out of 5 stars
5 out of 5 stars review

Love my La-Z-Boy desk chair

I bought the chair for its comfort. The minute I sat down on it, I was sold. And l have not been disappointed. I have sat in a lot of different desk chairs in my life and this is the best one, by far. Thank you, La-Z-Boy for my comfortable desk chair.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
May 13, 2026
Reviewer name: Michael
2 out of 5 stars
2 out of 5 stars review

Poor design chair

vert poor design back only stays on by the arms . Just a very poor design.J wo would n pOOR DESIGN BACK IS ONLY ANCHORED by arms? chair is made very poor / I would not recommend this chair. THIS CHAIR IS A VERY POOR DESISIGcchair\\\\\\\\\\\\\\\\\\\\\

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the design of the chair. We are sorry to hear that this chair did not meet your expectations. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 11, 2026
Reviewer name: aChairUser
1 out of 5 stars
1 out of 5 stars review

Literally nothing good about this chair

There was nothing about this chair that I liked. Literally. The fabric rips very easily. It felt wobbly and unsteady constantly. The chair tilted so far to the front that it literally hurt to sit in it and felt like I was sliding off of it. It was was not put together incorrectly. When I replaced it with a less expensive but much sturdier chair without the name brand I realized just how bad this La-z-boy chair truly is.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the materials and sturdiness. We are sorry to hear about the condition of your chair and are available to help if you ever need assistance. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 2, 2026
Reviewer name: John C
4 out of 5 stars
4 out of 5 stars review

Worth the Effort

Love the chair. Very comfortable and roomy. But, be aware, assembling the arms to the back and seat is not for the weak of spirit. You will be challenged as it is awkward and physically challenging. Two tips: 1 leave all bolts started but very loose until they are ALL in; 2 connect the lumbar flange to the seat base BEFORE booting the base to the seat bottom. All that being said, THE JUICE IS WORTH THE SQUEEZE. I am enjoying the fruit of my labor.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047