Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support

Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for

La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support

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4.4 out of 5 stars

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Sep 14, 2025

Robyn

5 out of 5 stars review

Verified Purchase

Great support and comfortable chair

This chair is extremely comfortable. After trying many chairs before purchasing this one we realized that we were impressed with the comfort and quality of the La-z-Boy brand. Unfortunately there was not a display in the store to test the chair prior to purchase. We were looking for a big & tall chair for my son (6'4) and needed a chair with a seat base long enough to be comfortable for his legs. We we decided to purchase it without testing it out and were rewarded with a great chair! The lumbar support was the best part! It is as if they understand how people use this chair. Good lumbar support when sitting up and removing it when reclining back. The cushions are sturdy and appear to be made to last. The structure of the chair is also sturdy for a big and tall person. I am is average height (5'6) and it is comfortable for me as well. Overall it is a quality piece of furniture for the price.

Helpful?

reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are so pleased to hear how much you love the lumbar support. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 25, 2025

Doggy Mommy

5 out of 5 stars review

Verified Purchase

So far, so good.

So far, so good. This chair replaces a previous La-Z-Boy home office chair that was purchased seven years ago. The faux leather of the previous chair cracked within a couple of years even though the chair itself was still structurally sound and intact. This chair seems to be more sturdy and I’m hopeful the faux leather will wear better. The brown color is very attractive.

Helpful?

reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Mar 15, 2026

Joe

5 out of 5 stars review

Verified Purchase

Seems like good quality, easy assembly

I am enjoying my new office chair, the cushioning is firm and comfortable. The lumbar support is nice. It came well wrapped in the box and I observed no damage, it was fairly easy to assemble. Would purchase this same chair again if needed.

Helpful?

reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are happy to hear how much you love the lumbar support and that you would buy another one if needed. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 22, 2025

CKB

5 out of 5 stars review

Verified Purchase

Office chair

Good quality for the money. Very comfortable and large enough for a big person. The lumbar support makes it very comfortable to sit in all day long

Helpful?

reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re glad that the lumbar support elevates the seating experience for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 29, 2025

Cina Grimes

5 out of 5 stars review

Verified Purchase

Perfect

My husband is 6'3" and nearly 300 lbs. Struggled to find an appropriate office chair for him at reasonable price. So glad I came across this. He loves it!

Helpful?

reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. it is amazing to hear that your husband was able to find a chair that accommodates his height. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Oct 25, 2024

Joe

5 out of 5 stars review

Verified Purchase

Excellent Value and comfort

Though not real leather, this chair is super for the cost. I saw the exact chair for more than twice the cost elsewhere and almost bought it there it was that nice.

Helpful?

reply from True Customer Service

Thank you for taking the time to leave a review. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Oct 11, 2024

Jules

5 out of 5 stars review

Verified Purchase

Game Changer

Any chair now feels like a metal frame with a cardboard upholstery. This is magic I work from home and sometimes work long hours this chair has been a game changer

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Jun 30, 2024

Norma

2 out of 5 stars review

Verified Purchase

Disappointed

I thought I was going to love this chair, but it disappointed me. The leather is torn right next to one of the screw holes. I only had it one day before this happened. There are also two rub marks on each side of the back from where I played it on a sheet to put it together.

Helpful?

reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Sep 25, 2024

1 out of 5 stars review

Verified Purchase

Uncomfortable

I have had a lazy boy office chair for the last 10 Years and was very happy with it. So I decided to buy another one. Bought it put it together and sat in it and… was the most uncomfortable chair I have aver sat in. I had to take it apart rebox and return. Very disappointed after loving this product for so many years. Had to buy a foreign made chair just to be comfortable.

Helpful?

reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations in terms of comfort. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.

Mar 15, 2025

Pat

1 out of 5 stars review

Verified Purchase

UNCOMFORTABLE

The seat cushion was too short and too hard--very uncomfortable. After taking all the time to assemble this chair I was very disappointed. The store needs to have assembled models of every chair they sell to sit on before making a purchase.

Helpful?

reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are very sorry to hear about the condition of your chair and understand your frustration. We value your opinion and are reviewing your suggestion Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.