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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.5 out of 5 stars
stars
1,167 ratings514 reviews
  1. 5 stars73% (851)
  2. 4 stars16% (188)
  3. 3 stars4% (47)
  4. 2 stars3% (33)
  5. 1 star4% (48)

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Showing 11-20 of 514 reviews
Apr 29, 2025
Reviewer name: Cina Grimes
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect

My husband is 6'3" and nearly 300 lbs. Struggled to find an appropriate office chair for him at reasonable price. So glad I came across this. He loves it!

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. it is amazing to hear that your husband was able to find a chair that accommodates his height. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 15, 2026
Reviewer name: Joe
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Seems like good quality, easy assembly

I am enjoying my new office chair, the cushioning is firm and comfortable. The lumbar support is nice. It came well wrapped in the box and I observed no damage, it was fairly easy to assemble. Would purchase this same chair again if needed.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are happy to hear how much you love the lumbar support and that you would buy another one if needed. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 5, 2024
Reviewer name: Motelman
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Comfortable Chair

Very comfortable chair. This is my third one. Other 2 piston collapsed and would not go back up after about a year but I had purchased protection plan. Was reimbursed both times. Other than that chair is great.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for your feedback on the Office Chair. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com if we can be of assistance in the future.

Oct 1, 2026
Reviewer name: Mark P
5 out of 5 stars
5 out of 5 stars review

Finally

A chair that keeps up with my workday! I can't say enough good things about the La-Z-Boy Active Lumbar Ergonomic Chair. From the first day, the difference was noticeable. The lumbar support sits right where my lower back needs it, and I no longer end my afternoons stiff and shifting around. I'm staying comfortable through long stretches at my desk. The cushioning is plush without being mushy, so it supports me while still feeling like a La-Z-Boy. The seat is roomy, the backrest follows my posture, and the whole chair feels solid and well made. It also looks great, polished enough for a home office without being flashy. Setup was simple, and adjusting it to fit me took just a couple of minutes. It has become the most comfortable spot in my home office, and I find myself looking forward to sitting down. **Bottom line:** If you spend hours at a desk and want your back to thank you, this chair is a wonderful investment. Highly recommended!

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Sep 16, 2026
Reviewer name: Deborah P
5 out of 5 stars
5 out of 5 stars review

YES! You Need This Chair!

As remote worker I have to have a comfortable chair that supports the health of my body. Not only is it aesthetically pleasing to the eye, beautiful in the room and on camera, it also supports the health of my back and posture. Cheaper chairs from market place will NOT give you these things. Make the investment and your back and neck will thank you daily!

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Oct 8, 2026
Reviewer name: Ally S
3 out of 5 stars
3 out of 5 stars review

Chair is okay

Chair's lumbar support is nice not adjustable and is sometimes too much at times. Arm rests are also not adjustable/moveable and can get in the way when trying to scoot into a desk. It's what you would expect for a cheaper desk chair, is nice for what you're paying but don't expect much

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Sep 24, 2026
Reviewer name: SydC
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Solid purchase

Great quality for the price. Incredibly comfortable. Solid investment.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for your feedback about our La-Z-Boy Westley office chair. Our goal is to provide a quality product and excellent experience. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 25, 2025
Reviewer name: Bruce
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Meh

After using this chair for a week, it’s not as great as I had hoped. It was difficult to assemble and the lumbar support is really weak. I’m afraid I have to suck it up and deal with it because it cost a lot. Frankly I’ve had more comfortable chairs that were less expensive.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for your feedback on the Office Chair. We appreciate your honesty about the pros and cons of the chair. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com if we can be of assistance in the future.

Aug 31, 2026
Reviewer name: Ellen C
5 out of 5 stars
5 out of 5 stars review

Sewing Chair

Just bought on Saturday 8/29/2026 put together on the following day and it is very comfortable. Purchased for the back support and for the wide seating so the arms do not push up on my incisions from hip replacement surgeries. This chair will be used while I am sewing at my sewing machine and at my cutting table.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Aug 21, 2026
Reviewer name: Waller T
4 out of 5 stars
4 out of 5 stars review

Trying it out, assembly not too difficult

I have been sitting in my new chair for about 10 minutes. It took me 45 minutes to assemble at a slow and careful pace. The seat depth 19” is not as deep as my old chair 20.5” which I might miss being 5'11” 205 lbs. But had to replace as the cushions were going flat after several years of service.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047