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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.5 out of 5 stars
stars
1,167 ratings514 reviews
  1. 5 stars73% (851)
  2. 4 stars16% (188)
  3. 3 stars4% (47)
  4. 2 stars3% (33)
  5. 1 star4% (48)

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Showing 31-40 of 514 reviews
Aug 6, 2026
Reviewer name: Rick J
5 out of 5 stars
5 out of 5 stars review

Very comfortable chair!

After easily assembling the chair with their very clear assembly instructions, I put the chair to work right away. Doing work at my desk is much more supportive than previous chairs I have owned. This specific chair was pricy but worth every penny!

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Aug 15, 2026
Reviewer name: Donald S
5 out of 5 stars
5 out of 5 stars review

Love you recliners wanted a Good Office Chair!!

Starting to assemble the office Chair now. It looks to be made as well as the 4 different Recliners I currently have. Parts and materials feel wonderful, can't wait to sit in it!!!

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Aug 17, 2026
Reviewer name: anonymous
2 out of 5 stars
2 out of 5 stars review

Good for a year

Was great for about a year and the strut gave out. Tried replacing the strut no luck so off to the dump. Leather also wearing off and looks horrible. Not worth the money does not hold up to work from home usage.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the gas lift and material of your chair. We are sorry to hear about the condition of your chair and would like to help if you are still interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 14, 2026
Reviewer name: Steve
2 out of 5 stars
2 out of 5 stars review

Not comfortable

Does not recline more than 2", the lumbar support feels like you have a beachball behind you forcing you to lean forward. The seat is comfortable but not for a long time.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your issue with the comfort of the chair. We are sorry to hear that it was not a good fit for what you were looking for. If you need additional service on the chair, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 14, 2026
Reviewer name: James R
5 out of 5 stars
5 out of 5 stars review

Chair

Love your office chairs. The changes in the product from the last chair are astronomical. Keep up the great work you are doing to make people feel comfortable.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Aug 20, 2026
Reviewer name: Krystal R
4 out of 5 stars
4 out of 5 stars review

Just opened

I just put it together and sitting in. The comfort is absolutely amazing. We will see how things continue to go. It is already better than my last office chair

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Aug 13, 2026
Reviewer name: Miah G
5 out of 5 stars
5 out of 5 stars review

Great lumbar support

My husband is 6 ft 3 and works at a desk all day and had yet to find a comfortable desk chair that is until now. He finally has one that accommodates his height and has great lumbar support. I think my birthday gift to him was a hit!

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Feb 25, 2025
Reviewer name: Mbe350
1 out of 5 stars
1 out of 5 stars review

Don't do it!!!

After spending 45 minutes assembling the chair, I am completely disappointed with the lack of comfort! The lumbar support is severely stiff and uncomfortable!!! And it makes a clunky sound when you recline ( should be a different word, because it only reclined a few inches). The entire chair feels small and the depth of the seat feels short, not much room if you could recline. Leaning backwards almost pushes you off the seat. I'm only 5'11" and 185lb. I can't imagine a larger person fitting on it. Really disappointed 😞 If the store had an assembled floor sample, I could have saved a great deal of time. Hope they'll take it back assembled... I am not keeping this!!

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing. We are very sorry to hear that your chair did not meet your expectations. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 2, 2024
Reviewer name: bearsfan64
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Actually, big and tall chair

I have looked at a lot of different chairs. Many say they are for big and tall but are not really. This one is. I was visiting my daughter and able to actually sit in it. What a comfortable chair. Our Sam's did not have this on display or even available in the store, so I was glad to actually be able to sit on it and try it out. This is the problem with only being able to order online. Assembly was a breeze. Chair is very comfortable and would recommend this to any big and tall folks.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and quality. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair.

Jun 5, 2025
Reviewer name: ed
1 out of 5 stars
1 out of 5 stars review

Missing parts, poor customer service

Contacted customer service because part was missing. They wouldn't ship the part until documents were uploaded, product was registered, etc. Too much hassle to fix their mistake. The chair was also uncomfortable, it pushes too hard on your lower back.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear about your experience and that it did not meet your expectations. Please do not hesitate to reach out if you ever need further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.