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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.4 out of 5 stars
stars696 ratings315 reviews
  1. 5 stars72% (502)
  2. 4 stars14% (97)
  3. 3 stars4% (26)
  4. 2 stars4% (26)
  5. 1 star6% (45)

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Showing 41-50 of 315 reviews
Apr 19, 2026
Christian H
4 out of 5 stars review

its good

This review is for the assemble onlyIt took me about an hour to aassemble it wish they had clearer instructions like putting numbers or letters on what is what because I had to desamble it twice because some of the nuts weren't labeled what they were and where they go same with the other parts of the chair overall its good it was able to assemble it by myself.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
May 2, 2026
Lisa T
5 out of 5 stars review

Just Love It!

Just bought the Lay-Z-Boy Active Lumbar, High Back Ergonomic Chair # 52069- BRN at Sam's Club, really great price! I had a pretty old desk chair and was having a lot of lower back issues and this chair has really provided the support I need to be at my desk all day every day. Also, this chair really takes my home office to the next level with the aesthetics of the chair. Just Love It! Fabulous find all around, thank you Lay-Z-Boy!

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Apr 28, 2026
anonymous
4 out of 5 stars review

Light Gray not Beige

I ordered a beige chair from Sam's.com. The chair was delivered in excellent shape. On the outside of the box, it lists two colors, gray and beige. I opened the box and the chair was light gray, not even close to a beige color. I decided to keep the chair because light gray was ok with my decor. The chair itself is very plush, comfortable, and easy to assemble.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the color of the chair. We are sorry to hear it was not what you had expected, however the color description in the listing is described as a gray-beige but we understand that the warmth or coolness of the colors can appear slightly different in person than on the box or screen, or even from person to person. Regardless, we are glad you still really enjoy the comfort it provides. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 21, 2026
Gigi
2 out of 5 stars review

There is better for cheaper

This chair is not high enough like other executive chairs, so you can rest your head as you would expect. Also, the seat portion does not extend under the thighs like other brands, and the "leather" is very slippery causing for a very uncomfortable session. It feels like i had to keep opposite pressure so I dont slip off which added strain. A chair like this should feel luxurious, and not make me feel like I have to keep balanced.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your suggestions. We are sorry to hear this chair did not meet your expectations. If you need additional service, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 2, 2025
Bob
2 out of 5 stars review

Verified Purchase

Comfortable but the height adjustment doesn’t work

Chair assembled easily and is quite comfortable however the height adjustment doesn’t work. I called the 800 number and they said the piston is bad and they would send a replacement. So now I have to wait for it to arrive and repair a new chair. How can something like this get past quality control? Perhaps there is no quality control. I am also concerned about the bonded leather upholstery and how it will hold up. At least the price was reasonable.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for your detailed review. We’re glad to hear you found the chair comfortable and easy to assemble, but we’re sorry about the issue with the height adjustment and the inconvenience it caused. While we aim to ensure every product meets our quality standards, we apologize that this wasn’t your experience. If you have further concerns or need assistance, feel free to contact us at 800-379-9773 or service@trueinnovations.com. Your feedback is invaluable as we continuously work to improve. Thank you for bringing this to our attention.

Apr 25, 2026
Judy
5 out of 5 stars review

Good Choice

Because it wasn't available to see at the store, I ordered this chair "on faith," trusting the name for quality. I am a woman in my mid-70s, and, following the clear instructions, was able to fully assemble it on my own. I've used it quite a lot for about a month now, and am completely satisfied with the purchase. The chair is sturdy and comfortable. And good looking, too. My gauge for rating a purchase is to ask whether, "knowing now what I didn't know then," would I buy it again. The answer in this case is a resounding, "Yes, with no hesitation."

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are very delighted to hear that this chair was exactly what you were looking for and are grateful you took a chance and our quality came through for you for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 6, 2026
Robin L
5 out of 5 stars review

Love my La-Z-Boy desk chair

I bought the chair for its comfort. The minute I sat down on it, I was sold. And l have not been disappointed. I have sat in a lot of different desk chairs in my life and this is the best one, by far. Thank you, La-Z-Boy for my comfortable desk chair.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Apr 26, 2026
Nancy M
5 out of 5 stars review

Very nice chair

Just finished assembling the chair. I would characterize the ease of assembly as moderate. The directions were clear, but some of the steps were difficult to manage because of the awkward position of the pieces. A second set of hands is helpful. Having said that, the chair itself seems sturdy, made of good materials. The cushioned seat is comfortably padded. Adjustments levers are easy to operate. Then lumbar supportis a nice feature and is built into the back rest. I expect this chair will give many years of good service.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
May 10, 2026
Tyler K
5 out of 5 stars review

Like a dream

After many years of using a basic office chair in my home office where I work from home, I finally decided to splurge on this chair. I don’t know why I waited so long trying to use the old chair, because it was the root of many of my back pain issues. What an upgrade! I love it. Beautiful and comfortable. Perfection.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Apr 30, 2026
Holly
2 out of 5 stars review

Not a Big and Tall Chair

We just purchased the La-Z-Boy in Gray Beige. It was a replacement from the previous Big %26 Tall version also purchased from Sam's 10 years ago. This chair is substantially smaller in seat depth and back seat height for my 6'4" husband. Really disappointing, and should not be advertised as a big and tall chair, it is not.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the dimensions of the chair compared to your previous model. We are sorry to hear it did not meet your husband's expectations. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.