The chair is very uncomfortable. Not bad if you are sitting without leaning against the chair back, If you do lean back, the lumbar support collapses and you slide forward off the seat. This is very bad for someone with lumbar issues. I cannot recommend this chair.

Over all it’s a really nice chair, but had to call about a replacement part that controls the lumbar. Make sure you use the correct length screws for connecting the arms to the seat and back, and the ones for under the seat. Kudos to customer service for a quick response of sending the replacement.

I'm giving 1 start because of 2 reasons 1. There were no assembly instruction in the box, so I had to assemble it finding random instructions from google 2. Within 3 weeks of buying the chair, it started malfunctioning. Its height adjustment is failing. I raise its height, but then it falls automatically when I sit on it next time I thought Lazboy to be a very good brand, but totally disappointed.

Because it wasn't available to see at the store, I ordered this chair "on faith," trusting the name for quality. I am a woman in my mid-70s, and, following the clear instructions, was able to fully assemble it on my own. I've used it quite a lot for about a month now, and am completely satisfied with the purchase. The chair is sturdy and comfortable. And good looking, too. My gauge for rating a purchase is to ask whether, "knowing now what I didn't know then," would I buy it again. The answer in this case is a resounding, "Yes, with no hesitation."

After many years of using a basic office chair in my home office where I work from home, I finally decided to splurge on this chair. I don’t know why I waited so long trying to use the old chair, because it was the root of many of my back pain issues. What an upgrade! I love it. Beautiful and comfortable. Perfection.

I had a big and tall La-Z-Boy that I bought from Sam's That I have used for ~12 years. Like all the other pictures the "leather" came off in a number of regions. I even had a front seam rip and all the front cushioning slowly broke away over the years. All the front padding finally fell of a couple months ago. I thought I was buying the same thing again. This chare is substantially smaller and of lower quality. It has an odd lumbar support feature that retracts lumbar support when you lean back. This feature is incredibly uncomfortable. My old one missing several inches at the front is more comfortable. I usually trust products from Sam's part of why I get a membership is that I know they have a limited selection but they have company buyers that get the best product for the best price for customers. That is what they sell. This new version of Sam's La-Z-Boy Big & Tall chair really misses the mark.

Contacted customer service because part was missing. They wouldn't ship the part until documents were uploaded, product was registered, etc. Too much hassle to fix their mistake. The chair was also uncomfortable, it pushes too hard on your lower back.

Just finished assembling the chair. I would characterize the ease of assembly as moderate. The directions were clear, but some of the steps were difficult to manage because of the awkward position of the pieces. A second set of hands is helpful. Having said that, the chair itself seems sturdy, made of good materials. The cushioned seat is comfortably padded. Adjustments levers are easy to operate. Then lumbar supportis a nice feature and is built into the back rest. I expect this chair will give many years of good service.

I have looked at a lot of different chairs. Many say they are for big and tall but are not really. This one is. I was visiting my daughter and able to actually sit in it. What a comfortable chair. Our Sam's did not have this on display or even available in the store, so I was glad to actually be able to sit on it and try it out. This is the problem with only being able to order online. Assembly was a breeze. Chair is very comfortable and would recommend this to any big and tall folks.

Do not Recommend. It says rated for 350, but I don't think that's accurate. Falls apart after about a year. Its the BEST chair up until it breaks. I've had two of them. The base where the shock mount cracks - if you have a welder you can keep it alive longer. (remove the gas shock before welding) Where the back folds, and where it clicks in, the plastic wears out where the pin holds and then it falls "back" while sitting in it. So while this chair is my favorite most comfortable chair, it breaks easily. I do not recommend, unless you are ok with a yearly chair bill. If you aren't over 300 lbs, this chair will probably last longer.