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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.5 out of 5 stars
stars
1,167 ratings514 reviews
  1. 5 stars73% (851)
  2. 4 stars16% (188)
  3. 3 stars4% (47)
  4. 2 stars3% (33)
  5. 1 star4% (48)

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Showing 61-70 of 514 reviews
Mar 1, 2026
Reviewer name: Joey
1 out of 5 stars
1 out of 5 stars review

AVOID

Awful chair, I can not believe these are still for sale. They fall apart within a year and the bottom cushion gives out and you will sit lopsided. I returned both of the ones I purchased. Thank the Lord for Sam's return policy. Please get rid of this product sams.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the cushion's durability and the leaning issue. We are very sorry to hear about the condition of your chair and would like to assist if you ever need it in the future regarding one of our chairs. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 11, 2026
Reviewer name: aChairUser
1 out of 5 stars
1 out of 5 stars review

Literally nothing good about this chair

There was nothing about this chair that I liked. Literally. The fabric rips very easily. It felt wobbly and unsteady constantly. The chair tilted so far to the front that it literally hurt to sit in it and felt like I was sliding off of it. It was was not put together incorrectly. When I replaced it with a less expensive but much sturdier chair without the name brand I realized just how bad this La-z-boy chair truly is.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the materials and sturdiness. We are sorry to hear about the condition of your chair and are available to help if you ever need assistance. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 28, 2026
Reviewer name: anonymous
4 out of 5 stars
4 out of 5 stars review

Light Gray not Beige

I ordered a beige chair from Sam's.com. The chair was delivered in excellent shape. On the outside of the box, it lists two colors, gray and beige. I opened the box and the chair was light gray, not even close to a beige color. I decided to keep the chair because light gray was ok with my decor. The chair itself is very plush, comfortable, and easy to assemble.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the color of the chair. We are sorry to hear it was not what you had expected, however the color description in the listing is described as a gray-beige but we understand that the warmth or coolness of the colors can appear slightly different in person than on the box or screen, or even from person to person. Regardless, we are glad you still really enjoy the comfort it provides. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 30, 2026
Reviewer name: Holly
2 out of 5 stars
2 out of 5 stars review

Not a Big and Tall Chair

We just purchased the La-Z-Boy in Gray Beige. It was a replacement from the previous Big %26 Tall version also purchased from Sam's 10 years ago. This chair is substantially smaller in seat depth and back seat height for my 6'4" husband. Really disappointing, and should not be advertised as a big and tall chair, it is not.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the dimensions of the chair compared to your previous model. We are sorry to hear it did not meet your husband's expectations. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 6, 2026
Reviewer name: Robin L
5 out of 5 stars
5 out of 5 stars review

Love my La-Z-Boy desk chair

I bought the chair for its comfort. The minute I sat down on it, I was sold. And l have not been disappointed. I have sat in a lot of different desk chairs in my life and this is the best one, by far. Thank you, La-Z-Boy for my comfortable desk chair.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Mar 5, 2026
Reviewer name: Jerry
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Beautiful chair, best Lumbar support I've seen. Great price!

Review from walmart.com
Helpful?4DOOYTVHLELZ17279953047
Feb 14, 2026
Reviewer name: shah
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

loved the office chair

best chair with reasonable price

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are very glad to hear that you love the chair so much. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 15, 2026
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome and Comfy

Easy to put together, comfortable

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are very pleased to hear that you find you chair so comfortable. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 19, 2026
Reviewer name: Ann
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

This chair is smooth, comfortable and functional.

Comfortable chair

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are pleased to hear that you love the comfort this model provides. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 15, 2026
Reviewer name: Ebony S
5 out of 5 stars
5 out of 5 stars review

2nd Chair

Relocated and secured remote work. I love this chair. As a PCOS/PMOS Mama I need comfort, quality and layz!

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047