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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.4 out of 5 stars
stars
842 ratings374 reviews
  1. 5 stars71% (601)
  2. 4 stars15% (129)
  3. 3 stars4% (35)
  4. 2 stars3% (29)
  5. 1 star6% (48)

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Showing 311-320 of 374 reviews
Dec 9, 2023
Ken
4 out of 5 stars review

Verified Purchase

Nice chair

Comfortable

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for your review, we really appreciate you taking the time to leave feedback. We are happy to hear that you like your chair and hope it will work well for you for a long time. Our customer service representatives can be reached at service@trueinnovations.com or 800-379-9773.

Dec 17, 2023
bearsfan64
5 out of 5 stars review

Great chair

I was looking for a big and tall chair. I am over 6 foot. In our store there was not one of these on display. I wanted to sit in it and see how it felt. However, when we went to our daughter's house that Sam's had one on display. I was able to sit in it and really liked it. I bought one. This chair in my opinion beats some of the $3-500 chairs at office supply stores. Very happy with this chair and would highly recommend it.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for your review of the La-Z-Boy Westley Big & Tall Executive Office Chair with Active Lumbar Support. We're thrilled to hear that you found the chair to be great and that it exceeded your expectations. We designed this chair specifically for big and tall individuals, and we're glad to see that it's meeting your needs. We appreciate your feedback and recommendation, and if you have any further questions or concerns, please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Thanks for choosing our chair!

Jan 24, 2025
Texaswomyyn
2 out of 5 stars review

Not a good fit - for me. Seat too shallow. . .

An office chair is highly personal, and not all chairs fit all people. My experience with this chair was not particularly good, as I found the seat too shallow (front to back), with the edge several inches from the crease in my knees. As another reviewer noted, I also had a tendency to slide forward as the seat seemed to tilt downwward somewhat. Because of the shallow seat, the lumbar 'protrusion' pushed me that much more toward the front. I found it very difficult to push the back backward. The spring or whatever mechanism it is that keeps it upright did not allow for any gentle rock back. I like a chair that tilts backward some when I lean back in it. Another fact: once assembled, it is nearly impossible to get the chair through a standard household doorway. We had to turn the chair on its side to wriggle it through. I will be returning it on my next trip to Sam's Club.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations in terms of comfort. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.

Dec 1, 2024
Goodbuy
5 out of 5 stars review

Best office chair ever

Was extremely simple to assemble. Took a out 30mins once every was taken out if the box. Assemble tool was actually useful with a T-shaped Allen wrench. I finally sat in the chair and OMG I couldn't believe how much more comfortable this was to every other office chair I have had. Leg support is much thicker and the lumbar support I found helpful with my bad back. If you are looking for a new office chair buy this!!!

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for your glowing review! We’re thrilled to hear the chair exceeded your expectations and provided the comfort and support you needed. It’s great that the assembly process was straightforward, and we’re so glad the lumbar support has been beneficial for your back. Should you ever need assistance, don’t hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Enjoy your new chair!

Feb 11, 2026
Keane U
5 out of 5 stars review

Very comfy

Really like the chair. It has been very comfortable.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Feb 27, 2026
Carlisle C
5 out of 5 stars review

Support when you need it!!

I am truly grateful. This chair is incredible. Exactly what I needed.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Mar 1, 2026
Jessica C
5 out of 5 stars review

Very comfortable

I was looking for a chair with comfort and most importantly height and this chair exceeds my needs

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Mar 22, 2026
Kyler K
5 out of 5 stars review

Office chair

Loved the office chair! Perfect for people with lower back problems!

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Mar 13, 2026
Brett F
4 out of 5 stars review

LazBoy Active Lumbar High Back Ergonomic Chair

Solid construction, mostly easy setup, seems like a good buy. Will know more ina year.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Mar 10, 2026
Tom I
5 out of 5 stars review

Active Lumbar High Back Ergonomic Chair

Love my new La Z Boy chair… the only brand I’ll buy!

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047