Purchased this chair 2 years ago, waited for previous one to totally give out. Put this one into use 14 months ago. The upholstery is in great condition, however the hydraulics are shot and the seat is no longer attached to the base completely so you tip forward and fall out of the seat. Cannot find the purchase receipt to prove the exact date of purchase, but felt given the brand and the weight limit of 350 lbs it would be durable. No way would this chair come close to lasting 10 years. BTW previous was from Brylane Home and lasted over 8 years.

This chair is wonderful!! It's very comfortable. The lumbar support hits perfectly. The wheels glide so smooth even on a tile floor. It is very well made. It was very easy to put together. The overall look of the chair is beautiful. I'm very glad I purchased this chair.

After seeing and sitting in this chair at my local Sam’s Club, I bought it for my home office. It shipped quickly and all parts were clearly labeled. It’s a nice looking, comfortable chair, but my husband and I had problems with assembly. We read the instructions, but one of the holes in the left arm was not cleanly drilled through so the screw that was meant to pass through the chair arm and go into the side of the chair back would not pass all the way through. I shined a light into the hole and there was a big chunk of metal inside the hole sticking out and stopping the screw from going through. I could have called Customer Service and had them send me a replacement left arm, but my next door neighbor is pretty handy. He had a file attachment for his power drill and was able to smooth the inside of the hole. This should not have been necessary with a new $200 chair. I thought that was the end of it, but the holes in the chair arms were difficult to line up with the chair back. My husband and neighbor had to work together and press hard on both arms to get them lined up and attached. We did not have the arms mixed up. They’re labeled and the look and finish of the side that faces in and the side that faces out is different so it’s easy to tell which way they attach. The chair looks good and rolls and adjusts well. Not sure how it’ll hold up over time.

just buy it really great chair

Bought this chair about 18 months ago. It broke at the point where the arm bolts to the seat. Looks like others have had the same issue. I weigh 243 so I'm well under the max for this thing. VERY disappointed

My wife bought me this chair to replace my current Lazy Boy. This chair is not a "big and tall" chair. It us several inches shorter, narrower, and a shorter seat depth. Really feel ripped off by Lazy Boy on this one. Going to try and return it.

bought this this past weekend. husband went to put it together and it started falling apart! very expensive cheap made chair!! DO NOT waste your time or money on this chair

Just bought this chair for my husband for Christmas-- NOT Big and Tall. The description shows a seat depth of over 22 inches-- it is not. The description does not match the chair. VERY DISAPPOINTED

Not a big n tall, not wide, seat is overpadded for 350lbs but felt like it was pushing my narrow az 230lbs out of it. Not a comfortable chair for the money.

I weigh 210 lb, work 40 hours a week, and was able to use the chair for 17 months before it broke.