Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support

Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for

La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support

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4.4 out of 5 stars

stars696 ratings315 reviews

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Showing 291-300 of 315 reviews

Nov 21, 2025

Scaredycat

5 out of 5 stars review

Great Chair

Very comfortable, and great price.

Helpful?

reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are thrilled to hear that this chair is a great addition to your home office Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 17, 2026

Jonathan

1 out of 5 stars review

Poorly made

It didn't take long for this chair to fall apart, and don't expect anyone to stand behind it.

Helpful?

reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re sorry to hear about the condition of your chair. If you would like further assistance with it, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 7, 2026

Belladonna L

5 out of 5 stars review

Easy to assemble

Lazyboy office chair .

Review from Living Style Group

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Apr 14, 2026

George dustin D

4 out of 5 stars review

It's a really comfortable chair

I loved it

Review from Living Style Group

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Mar 30, 2026

The safeguard system D

5 out of 5 stars review

John's Chair

Office chair

Review from Living Style Group

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Mar 6, 2026

Dennis D

5 out of 5 stars review

Office chair

Good fit

Review from Living Style Group

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Nov 30, 2025

Timothy

1 out of 5 stars review

Lazyboy Westley big tall executive office chair

I was really wanting the black and you were out. the warehouse needs to have more in stock this time of year

Helpful?

reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your issue. We are sorry to hear that the color you wanted was not in stock. If you need any service on the chair, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 12, 2024

Jane

2 out of 5 stars review

False advertisement - NOT Big and Tall

I look at dimensions as my husband is 6'5" /270. He works from home, so seat depth and height are important. The dimensions on line are not the dimensions on the box. Unfortunately, I didn't see that before opening and assembly. My husband noticed right away. I called Sam's, and they could not give me an answer. Took it back talked to the manager and she said she'd look into it. So it's false advertisement.

Helpful?

reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.

Feb 20, 2024

Leann

5 out of 5 stars review

Wonderful Chair

This chair is wonderful!! It's very comfortable. The lumbar support hits perfectly. The wheels glide so smooth even on a tile floor. It is very well made. It was very easy to put together. The overall look of the chair is beautiful. I'm very glad I purchased this chair.

Helpful?

reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and quality. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair.

Feb 15, 2024

Sadbuyer

2 out of 5 stars review

Bonded leather doesn’t last

Comfortable chair for daily use, but the bonded leather has started to crack on the inside of the armrests on both sides and the seat has started to peel right at the seam. At this price and for this brand I really expected it to last more than a year.

Helpful?

reply from True Customer Service

Thank you for sharing your feedback of La-Z-Boy Westley Office Chair. We are sorry to hear that your chair has not held up as expected. Please contact our customer service department at 800-379-9773 or service@trueinnovations.com so that we can discuss replacement parts. We look forward to getting your chair in great condition.