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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.4 out of 5 stars
stars696 ratings315 reviews
  1. 5 stars72% (502)
  2. 4 stars14% (97)
  3. 3 stars4% (26)
  4. 2 stars4% (26)
  5. 1 star6% (45)

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Showing 281-290 of 315 reviews
Feb 10, 2024
Geraldine
5 out of 5 stars review

Verified Purchase

Very comfortable

Great chair

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the product. Please don't hesitate to contact us if you ever need assistance by calling us at 800-379-9773 or emailing service@trueinnovations.com.

Dec 28, 2024
Mark23
4 out of 5 stars review

Verified Purchase

Great chair

Very comfortable

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for your review! We're thrilled to hear that you're finding the chair very comfortable. If you ever have questions or need assistance, feel free to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Enjoy your new chair!

Apr 13, 2024
Debra
5 out of 5 stars review

Verified Purchase

Perfect fit

Fits just right

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to leave a review of La-Z-Boy Westley Big & Tall Office Chair, Debra. We are happy that the chair is a good fit for your needs. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair. Thank you for your business.

Mar 21, 2024
CJ
5 out of 5 stars review

Verified Purchase

Mr

Very nice.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Dec 9, 2023
Ken
4 out of 5 stars review

Verified Purchase

Nice chair

Comfortable

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for your review, we really appreciate you taking the time to leave feedback. We are happy to hear that you like your chair and hope it will work well for you for a long time. Our customer service representatives can be reached at service@trueinnovations.com or 800-379-9773.

Dec 1, 2024
Goodbuy
5 out of 5 stars review

Best office chair ever

Was extremely simple to assemble. Took a out 30mins once every was taken out if the box. Assemble tool was actually useful with a T-shaped Allen wrench. I finally sat in the chair and OMG I couldn't believe how much more comfortable this was to every other office chair I have had. Leg support is much thicker and the lumbar support I found helpful with my bad back. If you are looking for a new office chair buy this!!!

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for your glowing review! We’re thrilled to hear the chair exceeded your expectations and provided the comfort and support you needed. It’s great that the assembly process was straightforward, and we’re so glad the lumbar support has been beneficial for your back. Should you ever need assistance, don’t hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Enjoy your new chair!

Dec 17, 2023
bearsfan64
5 out of 5 stars review

Great chair

I was looking for a big and tall chair. I am over 6 foot. In our store there was not one of these on display. I wanted to sit in it and see how it felt. However, when we went to our daughter's house that Sam's had one on display. I was able to sit in it and really liked it. I bought one. This chair in my opinion beats some of the $3-500 chairs at office supply stores. Very happy with this chair and would highly recommend it.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for your review of the La-Z-Boy Westley Big & Tall Executive Office Chair with Active Lumbar Support. We're thrilled to hear that you found the chair to be great and that it exceeded your expectations. We designed this chair specifically for big and tall individuals, and we're glad to see that it's meeting your needs. We appreciate your feedback and recommendation, and if you have any further questions or concerns, please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Thanks for choosing our chair!

Jan 24, 2025
Texaswomyyn
2 out of 5 stars review

Not a good fit - for me. Seat too shallow. . .

An office chair is highly personal, and not all chairs fit all people. My experience with this chair was not particularly good, as I found the seat too shallow (front to back), with the edge several inches from the crease in my knees. As another reviewer noted, I also had a tendency to slide forward as the seat seemed to tilt downwward somewhat. Because of the shallow seat, the lumbar 'protrusion' pushed me that much more toward the front. I found it very difficult to push the back backward. The spring or whatever mechanism it is that keeps it upright did not allow for any gentle rock back. I like a chair that tilts backward some when I lean back in it. Another fact: once assembled, it is nearly impossible to get the chair through a standard household doorway. We had to turn the chair on its side to wriggle it through. I will be returning it on my next trip to Sam's Club.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations in terms of comfort. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.

Nov 21, 2025
Scaredycat
5 out of 5 stars review

Great Chair

Very comfortable, and great price.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are thrilled to hear that this chair is a great addition to your home office Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Oct 1, 2024
Billl
1 out of 5 stars review

no quality

lasted one year before leather was peeling off.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.