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Sams Club
Sams Club
Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.4 out of 5 stars
stars696 ratings315 reviews
  1. 5 stars72% (502)
  2. 4 stars14% (97)
  3. 3 stars4% (26)
  4. 2 stars4% (26)
  5. 1 star6% (45)

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Showing 211-220 of 315 reviews
May 6, 2026
Robert l J
4 out of 5 stars review

So Far So Good?

Early to call the reviews since I'm just registering the product but yeah, it's comfy.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Apr 29, 2026
Steve T
5 out of 5 stars review

Replacement chair

Replaced wife's office chair and she is very happy with the upgrade.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
May 14, 2026
George M
5 out of 5 stars review

Worth every penny

Chair sits high and comfortably for my weight and height.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Mar 15, 2024
big norm
5 out of 5 stars review

Verified Purchase

none

good chair

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Jun 18, 2024
bob27
2 out of 5 stars review

No thanks

I bought this to replace my now discontinued version of the Sams Club lazy boy chair. This chair is far less comfortable as the old one. It has this active lumbar that will drive you crazy if you are a person that leans back in a chair a lot. And this chair barely will even lean back...I hate it at this point. The old model sat better but they fall apart quickly. Old model lasted about 1 year. I work from home so yes I am in it a lot.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to share your experience. We are sorry to hear that your replacement was not as comfortable as your original. Please contact us if there is anything we can do to assist you with your chair. You can reach our customer service team at 800-379-9773 or service@trueinnovations.com.

Aug 7, 2024
Kevin
1 out of 5 stars review

Great Yearly Chair that you have to replace

Do not Recommend. It says rated for 350, but I don't think that's accurate. Falls apart after about a year. Its the BEST chair up until it breaks. I've had two of them. The base where the shock mount cracks - if you have a welder you can keep it alive longer. (remove the gas shock before welding) Where the back folds, and where it clicks in, the plastic wears out where the pin holds and then it falls "back" while sitting in it. So while this chair is my favorite most comfortable chair, it breaks easily. I do not recommend, unless you are ok with a yearly chair bill. If you aren't over 300 lbs, this chair will probably last longer.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Mar 1, 2026
Matthew S
4 out of 5 stars review

Forced review

Had to put in a review as part of the registration process. Haven’t been able to use the chair yet, but seems nice and assembly was easy.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Feb 11, 2026
Joseph C
3 out of 5 stars review

what the heck?

Only one instruction book and it was in Spanish. Fortunately I've put enough furniture together tha i was able to muddle through.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Feb 24, 2026
Victor C
5 out of 5 stars review

Very nice

Being chair-bound for 12-18 hours a day, comfort and quality is paramount for me. Finally, a chair that doesn't make my backside sore.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Mar 11, 2026
Ray H
5 out of 5 stars review

Back support 2 thumbs up

Great support and very wide. The lumbar support adjusts when you sit up and releases when u want to lean back. Great job

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047