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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
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4.5 out of 5 stars
stars
834 ratings365 reviews
  1. 5 stars72% (599)
  2. 4 stars15% (129)
  3. 3 stars4% (35)
  4. 2 stars3% (26)
  5. 1 star5% (45)
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Showing 201-210 of 365 reviews
Aug 5, 2024
Jules
4 out of 5 stars review

Verified Purchase

Comfy

This is easy to assemble and pretty comfy. Seems to be holding up to daily use.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that you found the chair comfortable and easy to assemble. Our team is always working hard to provide our customers with a quality product that meets their needs and expectations. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair. Thanks again for your review and we look forward to serving you in the future.

Apr 9, 2024
Scott
4 out of 5 stars review

Verified Purchase

A little too tall

Sits up higher than my last chair. Required raising my desk to use it.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to share your experience with La-Z-Boy Westley Big & Tall Executive Office Chair. We are glad that you were able to get your desk at a good height to work with the chair. We hope the chair continues to work well for you. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair.

Jun 18, 2024
bob27
2 out of 5 stars review

No thanks

I bought this to replace my now discontinued version of the Sams Club lazy boy chair. This chair is far less comfortable as the old one. It has this active lumbar that will drive you crazy if you are a person that leans back in a chair a lot. And this chair barely will even lean back...I hate it at this point. The old model sat better but they fall apart quickly. Old model lasted about 1 year. I work from home so yes I am in it a lot.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to share your experience. We are sorry to hear that your replacement was not as comfortable as your original. Please contact us if there is anything we can do to assist you with your chair. You can reach our customer service team at 800-379-9773 or service@trueinnovations.com.

Mar 15, 2024
big norm
5 out of 5 stars review

Verified Purchase

none

good chair

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Sep 23, 2024
Kumar
1 out of 5 stars review

Very disaapointed

I'm giving 1 start because of 2 reasons 1. There were no assembly instruction in the box, so I had to assemble it finding random instructions from google 2. Within 3 weeks of buying the chair, it started malfunctioning. Its height adjustment is failing. I raise its height, but then it falls automatically when I sit on it next time I thought Lazboy to be a very good brand, but totally disappointed.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for reaching out regarding your office chair. We are sorry to hear that your gas lift isn’t working properly and there was no instructions in the box. Please contact our customer service team at 800-379-9773 or email us at service@trueinnovations.com so that we can place an order for a replacement to be sent to you. We look forward to getting your chair in great condition.

Dec 15, 2024
Information on a chair
1 out of 5 stars review

Verified Purchase

Chair

Its not that great

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for your feedback. We’re sorry to hear the chair hasn’t fully met your expectations. If there’s anything specific we can assist with to improve your experience, please don’t hesitate to reach out to us at 800-379-9773 or service@trueinnovations.com. We’re here to help!

Apr 30, 2026
Stacy R
5 out of 5 stars review

Best chair ever!

My back pain all but vanishes each time I sit in this wonderful, well made office style chair. I love it!

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Apr 10, 2026
Phoutthasone I
5 out of 5 stars review

Excellent and Comfortable

Been looking for a computer that can support my bad back and this chair is it. It is very ergonomic and comfortable. Should have bought this sooner.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Apr 20, 2026
William C
5 out of 5 stars review

Great Chair

First chair in a while that actually provides support for my head/neck. Comfortable seat in general.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Apr 26, 2026
Jack B
4 out of 5 stars review

Great chair - headrest could be higher and forward a

Great chair - headrest could be higher and forward a More. But love the active lumbar and the color is quite nice as a bonus.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047