Thank you for your feedback on La-Z-Boy Westley Office Chair. We do recommend retightening the bolts occasionally, but if they are coming loose regularly- there may be an issue. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine if you need replacement hardware.

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Thank you for your review, we really appreciate you taking the time to leave feedback. We are happy to hear that you like your chair and hope it will work well for you for a long time. Our customer service representatives can be reached at service@trueinnovations.com or 800-379-9773.

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Thank you for sharing your feedback! We’re glad to hear you love the chairs, but we’re sorry to learn about the issue with the seat angle. Your experience is important to us, and we’d like to help address this concern. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com. Be sure to reference your posted review so we can better assist you. We appreciate you taking the time to let us know!

Thank you for your kind review! We’re delighted to hear that you’re very pleased with the quality and comfort of the chair. If you have any questions or need assistance, please feel free to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Please be sure to reference your posted review when contacting us.

Thank you for your positive feedback! We're thrilled to hear you’re enjoying the chair and that the lumbar support meets your needs. If you have any questions or need assistance in the future, don’t hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Enjoy your new chair!