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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.4 out of 5 stars
stars
842 ratings374 reviews
  1. 5 stars71% (601)
  2. 4 stars15% (129)
  3. 3 stars4% (35)
  4. 2 stars3% (29)
  5. 1 star6% (48)

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Showing 101-110 of 374 reviews
Feb 25, 2025
Mbe350
1 out of 5 stars review

Don't do it!!!

After spending 45 minutes assembling the chair, I am completely disappointed with the lack of comfort! The lumbar support is severely stiff and uncomfortable!!! And it makes a clunky sound when you recline ( should be a different word, because it only reclined a few inches). The entire chair feels small and the depth of the seat feels short, not much room if you could recline. Leaning backwards almost pushes you off the seat. I'm only 5'11" and 185lb. I can't imagine a larger person fitting on it. Really disappointed 😞 If the store had an assembled floor sample, I could have saved a great deal of time. Hope they'll take it back assembled... I am not keeping this!!

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing. We are very sorry to hear that your chair did not meet your expectations. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 7, 2024
Kevin
1 out of 5 stars review

Great Yearly Chair that you have to replace

Do not Recommend. It says rated for 350, but I don't think that's accurate. Falls apart after about a year. Its the BEST chair up until it breaks. I've had two of them. The base where the shock mount cracks - if you have a welder you can keep it alive longer. (remove the gas shock before welding) Where the back folds, and where it clicks in, the plastic wears out where the pin holds and then it falls "back" while sitting in it. So while this chair is my favorite most comfortable chair, it breaks easily. I do not recommend, unless you are ok with a yearly chair bill. If you aren't over 300 lbs, this chair will probably last longer.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Aug 5, 2025
Robert
3 out of 5 stars review

Verified Purchase

REFUND

RETURNED CHAIR ON JULY 18TH AND STILL NOT RECEIVED REFUND

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. This would actually be addressed by the retailer directly. Please call (800) 749-5367 and they should be able to address this issue for you. Please do not hesitate to reach out if you ever need support regarding parts and warranty. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 17, 2024
John
5 out of 5 stars review

Verified Purchase

Excellent purchase

Very sturdy and comfortable at a reasonable price. Just what you expect from La-Z-boy.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for sharing your positive feedback! We’re so glad to hear the chair meets your expectations for sturdiness, comfort, and value. If you ever have any questions or need support, our team is here to help at 800-379-9773 or service@trueinnovations.com. Enjoy your chair!

Sep 28, 2024
Mark Kalena
2 out of 5 stars review

Verified Purchase

Office chair

Uncomfortable. Not like my first one at all!

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations in terms of comfort. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.

Jan 15, 2024
David
5 out of 5 stars review

Verified Purchase

Nice Office Chair

Built well and very comfortable.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

We greatly appreciate your positive feedback regarding our office chair. It's wonderful to hear that the chair has met your expectations. We take pride in providing our customers with top-quality products and are delighted that you are happy with it. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Dec 5, 2024
CG
5 out of 5 stars review

Verified Purchase

Very comfortable

Wish it came in black but super comfortable

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for your review! We're thrilled to hear you find the chair super comfortable. We appreciate your feedback about the color and understand how important options are when choosing the right chair. If you have any questions or need assistance, feel free to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. We're here to help!

Nov 28, 2023
gladiola flower
4 out of 5 stars review

Verified Purchase

La-Z-Boy office chair

comfortable to sit in, easy to raise or lower

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and quality. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Mar 8, 2025
Church breakfast
4 out of 5 stars review

Verified Purchase

Good value

Little hard on assembly but seems to be decent chair

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to provide a product review about your experience. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the chair overall despite a bit of assembly trouble. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Oct 3, 2024
Freddie
5 out of 5 stars review

Verified Purchase

Relaxing Chair

This is a very comforting and supportive chair.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

We appreciate your positive feedback regarding our office chair. It's wonderful to hear that the chair has met your expectations. We take pride in providing our customers with top-quality products and are delighted that you are happy with it. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773. Thank you for your purchase, we appreciate your business.