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Customer reviews for Bentgo Kids 2-in-1 Backpack & Insulated Lunch Bag & Box for
Bentgo Kids 2-in-1 Backpack & Insulated Lunch Bag & Box
4.5 out of 5 stars
stars
966 ratings966 reviews
  1. 5 stars72% (698)
  2. 4 stars16% (155)
  3. 3 stars7% (71)
  4. 2 stars2% (21)
  5. 1 star2% (21)
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Showing 571-580 of 966 reviews
Jul 3, 2026
Elisa
3 out of 5 stars review

Great but could use a better mesh pocket

My kids love these, but the mesh pocket tear after 2 months use (in both backpacks)

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
reply from Customer Service

Hi Elisa, Thank you for taking the time to share your experience. We're sorry to hear that the mesh pockets on both of your kids' Bentgo Backpack & Lunch Bags tore after only two months of use. We understand how frustrating and disappointing that must be. We take feedback like this seriously and would really appreciate the opportunity to learn more about what happened. Bentgo products are backed by our warranty, and our team would be glad to help find a solution for you. Please feel free to contact us directly at support@bentgo.com or 657-275-3738, and we’ll be happy to assist. If you have your order details available, that will help us get things taken care of more quickly. We truly appreciate you bringing this to our attention and hope to connect with you soon. Thank you, Jessica Bentgo Customer Support

Sep 12, 2025
Rlbpf
3 out of 5 stars review

Food mixes

My daughter complains about the food mixing together from the compartments. We didn't have this problem with the non chill lunch containers. I also noticed these are harder to seal shut.

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
reply from Customer Service

Hi Rlbpf, Thank you for your feedback on the Bentgo Chill Kids Lunch Box. We’re sorry to hear about the difficulty sealing the box and the food mixing between compartments. The built-in dividers are designed to keep dry foods separated, but they aren’t leakproof against liquids or thinner textures, which may explain what you’re experiencing. Since you mentioned having a better experience with the non-chill lunch containers, we’d be happy to recommend another Bentgo lunch box option that may be better suited to your daughter’s needs while still keeping foods organized and secure. Please reach out to us at support@bentgo.com or 714-668-0300, and we’ll help you find the best fit. We appreciate you sharing your experience—it helps us continue improving our products! Thank you, Jessica Bentgo Customer Support

Aug 9, 2025
Ash1284859
1 out of 5 stars review

Tray lifts with lid

Tray lifts when opening lid. Just bought this, have not washed or used it yet. I bought a two pack and one opens normally, the other lifts the tray which remains adherent to the lid when opening. Will return.

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
reply from Customer Service

Hi Ash1284859, We're so sorry to hear about the issue with one of your new Bentgo Chill Kids Lunch Boxe — that’s definitely not the experience we want for you. We’d love the chance to help make this right and find a solution. Our team has a variety of options that may better suit your needs, and we’re happy to walk you through them. You can reach us at support@bentgo.com or 714-668-0300, Monday–Friday, 8 AM–5 PM PST. Thank you for sharing your feedback, and we truly appreciate the opportunity to assist. Warmly, Jessica Bentgo Customer Support

Oct 14, 2023
So gross
1 out of 5 stars review

Item Defective

I bought this just last month and it just rained here this week, the book bag started reaping an extremely disgusting fish smell when it rained. I have since tried to clean it and it has only gotten worse when exposed to more water. The company claims it’s water resistant and that is not true. It cannot hold any water without smelling like a seafood market. Bentgo seriously needs to look into this!!

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
reply from Customer Service

Hi Lilly, Thank you for purchasing our Bentgo Kids Prints 2-in-1 Backpack & Lunch Bag and providing your feedback. We are sorry to hear about your experience. Please reach out to us via phone or email. We are here to help! Thank you, Jessica Bentgo Support (714) 668-0300 support@bentgo.com

Sep 2, 2022
Stew213
5 out of 5 stars review

Excellent customer service

I bought 2 bentgo chills a few months ago for my kids and have worked fantastic until one of the locks broke and I called about it and the team was great to work with and sent out a replacement to me at so charge! And then just the other day the second one broke and within moments they have another one on the way to me which is fantastic because this week was the first week of school and we need our bentgo for school! So thank you for having great customer service that's so easy to work with!

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
May 25, 2023
AmandaM
5 out of 5 stars review

Perfect for Young Children!

We love how easy this lunchbox is for young children who have difficulty opening food wrappers. Its also great for including smaller amounts of food that can leak. The rubber features in the lid do a fantastic job of preventing any leaking between compartments.

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
May 23, 2023
Ambrosha007
5 out of 5 stars review

The best hands down!

I have two children and have purchased three Bentgo chill boxes for them each- I love the chill box because of the built in ice tray feature- keeps my kids lunches cold all day- when I unpack their lunches in the evening they are still cold. Perfect size box for toddler/kinder and up! After a year of daily use the latch part broke and I notified Bentgo- and not even five days later had a new box arrive in the mail- awesome customer service which is why I will not buy any other brand!

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
Aug 7, 2024
Natalia3
3 out of 5 stars review

Good product but grew mold

We bough 2 of the same Bentgo boxes for our daughters to use for school lunches. We loved how much space there was and how durable they were. The girls would drop their lunchboxes several times during the day and these withstood it all. Unfortunately, towards the end of the school year we started to notice some mold growing on the seal of the lid and on the corners of the container itself. We have NEVER washed the lunch boxes in the dishwasher, ALWAYS hand wash and when storing them away we would make sure they were completely dry to not trap any moisture. We stopped using them for health reasons but would still buy the product again, which we did the following school year but THOSE Bentgo boxes unfortunately would stop being able to stay shut about halfway during the school year.

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
reply from Customer Service

Hi Natalia, Thank you for purchasing our Bentgo Kids Chill Lunch Box and providing your feedback. We are sorry to hear about your experience. Please reach out to us via phone or email. We are here to help! Thank you, Jessica Bentgo Support (714) 668-0300 support@bentgo.com

Oct 6, 2022
4centsfam
5 out of 5 stars review

We love Bentgo

We tried the vent go chill box and had trouble closing the clasp. With a quick email over to customer service within two emails we have a new one being sent our way. Customer service was so easy to deal with. We can’t wait to get back to using our bed go chill lunchbox

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
Jun 7, 2023
Ben42
5 out of 5 stars review

Can't live without this

All of us, parents and kiddo, love this lunchbox. We keep food cool in it in the fridge, then keep it cool on the go with the ice pack. Refill as needed. The food tray also comes out for use at the dinner table. Got recommended this by a friend and we've never looked back, and have recommended it to everyone we know.

Review from Bentgo
Helpful?4XANTO21CL9D17159806786