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Customer reviews for Bentgo Kids 2-in-1 Backpack & Insulated Lunch Bag & Box for
Bentgo Kids 2-in-1 Backpack & Insulated Lunch Bag & Box
4.5 out of 5 stars
stars
966 ratings966 reviews
  1. 5 stars72% (698)
  2. 4 stars16% (155)
  3. 3 stars7% (71)
  4. 2 stars2% (21)
  5. 1 star2% (21)
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Showing 1-10 of 966 reviews
Jul 20, 2026
Karen
5 out of 5 stars review

Verified Purchase

Great Product for the Pool, Zoo, and Activities

We have used this at the pool several times. My 3-yr old grand child loves it! She would take it to the lawn chair, spread out her blanket, open her box, and stretch out eating and watching the people in the pool. Sadly, she looks to grown up doing this (LOL). Freeze tray is great for short, hot outings.

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
Jun 3, 2026
Rochelli Aquino
5 out of 5 stars review

Verified Purchase

Bentgo Kids

It's been ideal, it's exactly the light comfortable backpack I had been looking for. I traveled with it last weekend and I was shocked because of all the space it has, it's perfect for short roadtrips and daily life.

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
Dec 13, 2025
Irma
5 out of 5 stars review

Verified Purchase

Sparkling backpack!

My girl loves her new backpack! Lots of sparkles ✨ easy fit, good space for early grades and the convenience of having the lunchbox combined right on the backpack is an absolute plus!!🙌🏻 less to carry and convenient! Highly recommended.

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
Aug 22, 2025
Eugenia
5 out of 5 stars review

Verified Purchase

Best lunch box with ice pack ever

This is the best lunch box ever, previously we used the same but bigger for 2 school years. The quality is top! My son loves it. We live in California and it's too hot sometimes for carrying sandwiches without ice pack. With this box my son has a healthy and fresh lunch every day. I also paid it with the snacks box. They both perfectly fit a bentgo lunch bag!

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
Jul 7, 2026
Sarah
4 out of 5 stars review

Verified Purchase

Great compartments, but food gets stale

Love this lunch box for my 14 month old, especially with the ice pack! So smart. The compartments are great. I have just noticed that puffs and freeze dried fruits get stale within a day, so does that mean it’s not airtight?

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
Aug 16, 2025
Erin
4 out of 5 stars review

Verified Purchase

Too small, but nice if you don't need a binder.

Super cute, seems sturdy and well-made. But the size. It won't fit a binder without serious wrestling. Kids in the age bracket listed for this bag often have folders and binders and a bag needs to hold them easily. The colors are vibrant and zippers worked easily. The organization pockets were nice - not too many to where things get jumbled, but enough to keep things tidy.

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
Sep 14, 2025
Ashley P.
4 out of 5 stars review

Verified Purchase

Nice built in ice pack

This was my kids first time using this Bentgo box with chill pack. I’ve always used the standard one. I really like the built in ice pack. It’s a little difficult opening and closing the lunch container the reason for 3 stars. But overall we like it. And I like the compartments it has in this one. I will probably purchase more for my other two kids in the future.

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
Aug 16, 2025
Jordana R
3 out of 5 stars review

Verified Purchase

Cold but hard to open

My son has had this box for a week now and I will say when I pick him up from school inside of his insulated lunch box and not his book bag, it does stay cold. But I downside is that it is much larger and heavier than expected and when the container is closed without the ice pack it is VERY HARD to open and I have to use a fork or knife to pry it open, but with the ice tray opens with no issue. It is also hard to pull the ice tray out at the end of the day.

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
reply from Customer Service

Hi Jordana R, Thank you for sharing your experience with the Bentgo Chill Mini Lunch Box. We’re glad to hear it’s keeping meals cold for your son, though we’re sorry to hear it feels heavier than expected and that opening and removing the ice tray has been challenging. Here’s a quick tip that may help: when using the lunch box without the ice tray, pressing down gently on the lid before unlatching can make it easier to open. If you’d like, we’d be happy to walk you through more troubleshooting steps or explore a better fit from our collection. Please reach out anytime at support@bentgo.com or 714-668-0300—we’re here to help. Thank you, Jessica Bentgo Customer Support

Dec 3, 2025
Sara
1 out of 5 stars review

Verified Purchase

Idk!!

I'm not sure if the issue is with the item I received or if it's just how this product is made, but the inner compartments don't fit properly. The pieces feel loose and keep shifting, which makes the lunchbox a bit inconvenient to use. I expected the compartments to lock in place, but they don't sit securely at all.

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
reply from Customer Service

Hi Sara, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with your Bentgo Chill Mini Lunch Box not locking properly. We’d really appreciate the chance to make things right. If you're open to it, please reach out to our customer support team at 1-657-275-3738 or support@bentgo.com so we can assist you as quickly as possible. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Support

Aug 17, 2025
Christie L.
1 out of 5 stars review

Verified Purchase

Bentgo flop, hated it.

I did not like this box at all. It was so bulky and heavy. It is very hard to get the ice pack liner separated from the tray. Everything leaks and blends into each side. Crackers got all crumbled on top of the fruit next to it, the divider doesn't do much. I wish I could return it! I am a huge Bentgo fan, but this product was a complete miss. It will live in my cupboard unused. I will keep grabbing my beloved Bentgo snack box wishing it was a little bigger with an ice pack.

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
reply from Customer Service

Hi Christine L., Thank you for sharing your feedback on the Bentgo Chill Mini Lunch Box. We’re so sorry to hear this design didn’t meet your expectations, especially since you’ve enjoyed our other Bentgo products. The Chill Mini is meant to offer a compact all-in-one option with a cooling feature, but we understand the size, weight, and compartment fit aren’t the right match for everyone. We’d love the chance to troubleshoot the issues you experienced with the ice pack tray and the leaking between compartments, as this shouldn’t be happening. Please reach out to us directly at support@bentgo.com or call us at (714) 668-0300 so we can assist further and explore options to make this right for you. Thank you for being a loyal Bentgo fan and for letting us know how we can improve. Thank you, Jessica Bentgo Customer Support