Hi Laura E., Thank you for taking the time to share your detailed feedback! We are glad to hear that you love the dishwasher-safe tray, compartment layout, and convenience of the spare ice pack. At the same time, we appreciate your candid thoughts on the lid latching, cooling duration, and portability for little hands. To get the longest cooling performance out of the removable ice pack, we recommend laying it flat in the freezer overnight prior to use. For extra-long school days or warmer environments, using an insulated lunch bag with an additional slim ice pack can also help maintain optimum chill. If you ever need recommendations on lunch bags that fit our boxes best or want help finding options that might better suit your child's needs in the future, please don't hesitate to reach out to us directly. Jessica Bentgo Support 657-275-3738 support@bentgo.com

Hello Lilly, Thank you for sharing your feedback with us. We are sorry to hear that the Bentgo Chill Max Lunch Box feels too heavy and that the latch is difficult to close. We want to make sure you have a lunch box that is easy and comfortable to use. If you are looking for a lighter, more manageable option, we recommend checking out the standard Bentgo Kids Chill Lunch Box, which offers the same built-in cooling features in a more compact size. Please reach out to our customer support team directly at support@bentgo.com or by phone at 657-275-3738 so we can look into this issue and help find the best solution for you. Thank you, Jessica Bentgo Support

Hello Becky, Thank you for sharing your feedback on your Bentgo Chill Kids Lunch Box. We’re sorry to hear that the strawberries leaked juice onto the rest of the lunch. We understand how frustrating it must have been to open the lunch box and find that the contents had spilled. We take feedback like this seriously and would appreciate the opportunity to learn more about what happened. All Bentgo products are backed by our warranty, and we’d be happy to help troubleshoot the seal or explore a replacement if needed. If you haven’t yet, please reach out to us at support@bentgo.com or 657-275-3738. Having your order details ready will help us assist you as quickly as possible. Your experience helps us better understand where we can improve. We truly appreciate you bringing this to our attention, Becky, and we hope to make this right for you. Thank you, Jessica Bentgo Customer Support