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Customer reviews for Bentgo Kids 2-in-1 Backpack & Insulated Lunch Bag & Box for
Bentgo Kids 2-in-1 Backpack & Insulated Lunch Bag & Box
4.5 out of 5 stars
stars
999 ratings999 reviews
  1. 5 stars71% (712)
  2. 4 stars16% (162)
  3. 3 stars8% (77)
  4. 2 stars2% (21)
  5. 1 star3% (27)
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Showing 11-20 of 999 reviews
Aug 27, 2026
Reviewer name: Alli
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Pros and cons

I like it. It's easy for my kids to open and use. But my daughters did not keep her stuff separated. And her yogurt got on her other food. My son didn't have that issue.

Review from Bentgo
Helpful?5HXO052LUM2U17159806786
reply from Customer Service

Hi Alli, Thank you for taking the time to share your feedback on your Bentgo Chill Kids Lunch Box. We’re glad to hear your kids find it easy to open and use, and we appreciate you letting us know about the issue with your daughter’s yogurt getting onto her other food. All Bentgo products are backed by our warranty, and we’d be happy to share tips to help ensure a proper seal and prevent leaks. If needed, we can also look into a replacement for you. Your feedback is also valuable in helping us improve our products. Please reach out to us at support@bentgo.com or 657-275-3738. Having your order details ready will help us assist you quickly. Thank you again for letting us know, Alli. We’re happy to help! Thank you, Jessica Bentgo Customer Support

Sep 9, 2026
Reviewer name: Addi
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Healthy lunches

Works great for prepping kid-sized, healthy lunches. The Bentgo helps my kids make their own lunch. My kids love them!

Review from Bentgo
Helpful?5HXO052LUM2U17159806786
Sep 5, 2026
Reviewer name: M. L
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Horrible

It was horrible. The ice chilled in my freezer for 2 days & stayed cold for maybe 2 hours. Very disappointing.

Review from Bentgo
Helpful?5HXO052LUM2U17159806786
reply from Customer Service

Hello M, We appreciate sharing your feedback on your Bentgo Chill Max Lunch Box. We understand how frustrating it is when it doesn’t keep your lunch cold for as long as expected. When used as recommended, the Bentgo Chill Lunch Box is designed to keep food cold for approximately 2–3 hours at room temperature. However, we understand that you were hoping it would stay cold for longer, and we truly appreciate you taking the time to share your experience with us. We’ll be sure to pass your feedback along to our team as we continue looking for ways to improve our products and better meet our customers’ needs. If you have any questions or additional concerns, please don’t hesitate to reach out. Thank you again for letting us know. Sincerely, Jessica Bentgo Support 657-275-3738 support@bentgo.com

Sep 9, 2026
Reviewer name: Scott S
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love this box!!!

Absolutely love this box!! Fits perfect in her L.L. Bean lunchbox, stays cold with the incorporated ice pack, easy to clean, couldn't be happier!!

Review from Bentgo
Helpful?5HXO052LUM2U17159806786
Sep 12, 2026
Reviewer name: Daniel
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Doesn't keep food cold

Not as advertised. Cold pack insert doesn't stay cold for very long, making it not ideal for perishable foods. Wish I didn't purchase.

Review from Bentgo
Helpful?5HXO052LUM2U17159806786
reply from Customer Service

Hello Daniel, Thank you for your feedback on your Bentgo Chill Kids Lunch Box. We’re sorry to hear that that it didn't meet your expectations. When used as recommended, the Bentgo Chill Lunch Box is designed to keep food cold for approximately 2–3 hours at room temperature. However, we understand that you were hoping for longer-lasting cooling, and we truly appreciate you sharing your experience with us. We’d be happy to share some helpful tips on using and caring for the lunch box to help maximize its cooling performance. We want to make sure you get the best experience possible with your Bentgo lunch box. You can reach us directly at support@bentgo.com or 657-275-3738, and having your order details handy will make it easier for us to assist you quickly. Thanks again for reaching out, we’re happy to help! Thank you, Jessica Bentgo Customer Support

Jul 7, 2026
Reviewer name: Sarah
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great compartments, but food gets stale

Love this lunch box for my 14 month old, especially with the ice pack! So smart. The compartments are great. I have just noticed that puffs and freeze dried fruits get stale within a day, so does that mean it’s not airtight?

Review from Bentgo
Helpful?5HXO052LUM2U17159806786
Jun 3, 2026
Reviewer name: Rochelli Aquino
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Bentgo Kids

It's been ideal, it's exactly the light comfortable backpack I had been looking for. I traveled with it last weekend and I was shocked because of all the space it has, it's perfect for short roadtrips and daily life.

Review from Bentgo
Helpful?5HXO052LUM2U17159806786
Dec 3, 2025
Reviewer name: Sara
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Idk!!

I'm not sure if the issue is with the item I received or if it's just how this product is made, but the inner compartments don't fit properly. The pieces feel loose and keep shifting, which makes the lunchbox a bit inconvenient to use. I expected the compartments to lock in place, but they don't sit securely at all.

Review from Bentgo
Helpful?5HXO052LUM2U17159806786
reply from Customer Service

Hi Sara, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with your Bentgo Chill Mini Lunch Box not locking properly. We’d really appreciate the chance to make things right. If you're open to it, please reach out to our customer support team at 1-657-275-3738 or support@bentgo.com so we can assist you as quickly as possible. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Support

Sep 26, 2026
Reviewer name: Bob27
4 out of 5 stars
4 out of 5 stars review

Too small for tweens and teens

I bought the backpack when my child is in kindergarten and it fit all her school essentials and even leaving extra room until forth grade, but in fifth grade and middle school she was snuggling all her things, wonder why did you put it in the big kids and teens section

Review from Bentgo
Helpful?5HXO052LUM2U17159806786
Aug 28, 2026
Reviewer name: Ayca
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good quality

Quality good, but this bag is not so much stable..

Review from Bentgo
Helpful?5HXO052LUM2U17159806786