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Customer reviews for Bentgo Kids 2-in-1 Backpack & Insulated Lunch Bag & Box for
Bentgo Kids 2-in-1 Backpack & Insulated Lunch Bag & Box
4.5 out of 5 stars
stars957 ratings957 reviews
  1. 5 stars72% (693)
  2. 4 stars16% (154)
  3. 3 stars7% (69)
  4. 2 stars2% (21)
  5. 1 star2% (20)
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Showing 11-20 of 957 reviews
Aug 16, 2025
Jordana R
3 out of 5 stars review

Verified Purchase

Cold but hard to open

My son has had this box for a week now and I will say when I pick him up from school inside of his insulated lunch box and not his book bag, it does stay cold. But I downside is that it is much larger and heavier than expected and when the container is closed without the ice pack it is VERY HARD to open and I have to use a fork or knife to pry it open, but with the ice tray opens with no issue. It is also hard to pull the ice tray out at the end of the day.

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
reply from Customer Service

Hi Jordana R, Thank you for sharing your experience with the Bentgo Chill Mini Lunch Box. We’re glad to hear it’s keeping meals cold for your son, though we’re sorry to hear it feels heavier than expected and that opening and removing the ice tray has been challenging. Here’s a quick tip that may help: when using the lunch box without the ice tray, pressing down gently on the lid before unlatching can make it easier to open. If you’d like, we’d be happy to walk you through more troubleshooting steps or explore a better fit from our collection. Please reach out anytime at support@bentgo.com or 714-668-0300—we’re here to help. Thank you, Jessica Bentgo Customer Support

Aug 17, 2025
Christie L.
1 out of 5 stars review

Verified Purchase

Bentgo flop, hated it.

I did not like this box at all. It was so bulky and heavy. It is very hard to get the ice pack liner separated from the tray. Everything leaks and blends into each side. Crackers got all crumbled on top of the fruit next to it, the divider doesn't do much. I wish I could return it! I am a huge Bentgo fan, but this product was a complete miss. It will live in my cupboard unused. I will keep grabbing my beloved Bentgo snack box wishing it was a little bigger with an ice pack.

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
reply from Customer Service

Hi Christine L., Thank you for sharing your feedback on the Bentgo Chill Mini Lunch Box. We’re so sorry to hear this design didn’t meet your expectations, especially since you’ve enjoyed our other Bentgo products. The Chill Mini is meant to offer a compact all-in-one option with a cooling feature, but we understand the size, weight, and compartment fit aren’t the right match for everyone. We’d love the chance to troubleshoot the issues you experienced with the ice pack tray and the leaking between compartments, as this shouldn’t be happening. Please reach out to us directly at support@bentgo.com or call us at (714) 668-0300 so we can assist further and explore options to make this right for you. Thank you for being a loyal Bentgo fan and for letting us know how we can improve. Thank you, Jessica Bentgo Customer Support

Aug 19, 2025
Michele
5 out of 5 stars review

Verified Purchase

Game-Changer

Game-changer! This backpack is lightweight with good back and shoulder support. The zippers are made well, work well, and have gripes (helpful for small hands). The insulated bottom works with both types of Bentgo lunch boxes (with or without the ice trays). Adjustable cup holder for lots of sizes. Lots of compartment space. Brilliant for our kindergartener.

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
Aug 22, 2025
Eugenia
5 out of 5 stars review

Verified Purchase

Best lunch box with ice pack ever

This is the best lunch box ever, previously we used the same but bigger for 2 school years. The quality is top! My son loves it. We live in California and it's too hot sometimes for carrying sandwiches without ice pack. With this box my son has a healthy and fresh lunch every day. I also paid it with the snacks box. They both perfectly fit a bentgo lunch bag!

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
Sep 13, 2025
User
1 out of 5 stars review

Verified Purchase

Too small

This backpack is way too small for a kindergartener or first grader—I couldn’t even fit a standard binder inside. The design idea is good, but it’s just not practical. What’s really frustrating is that returns aren’t free and are such a hassle, so I’m stuck keeping it even though it doesn’t work for us.

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
reply from Customer Service

Hi User, Thank you for sharing your feedback about the Bentgo Kids Prints 2-in-1 Backpack & Lunch Bag. We’re so sorry it didn’t meet your expectations in terms of size and practicality for your child’s needs. We understand how important it is for a backpack to fit everyday school essentials like binders, and we regret that this one wasn’t the right fit. All Bentgo products are covered by our 2-year warranty, so please feel free to reach out to us at support@bentgo.com or 714-668-0300. We’d be happy to assist you with options to better fit your child’s school day needs. Thank you again for your feedback—it truly helps us improve. Thank you, Jessica Bentgo Customer Support

Aug 10, 2025
Maggie
3 out of 5 stars review

Verified Purchase

Small

Love the print and the idea of the lunchbox on the bottom. I do wish the box part was removable, but knew that it wasn’t before hand so no big deal. The backpack, however, is very small inside and needs to be a couple of inches taller. Right now we have to bend my kiddos take home folder to fit inside and if she wanted to put a sweatshirt or jacket in there it would be full.

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
reply from Customer Service

Hi Maggie, Thank you for taking the time to share your feedback about your Bentgo Kids Prints 2-in-1 Backpack & Lunch Bag. We sincerely apologize that your experience hasn't been what you expected. Please know that our team is here to help in any way we can. Feel free to reach out to us by phone at (714) 668-0300 or support@bentgo.com. We're available to answer your questions or explore any solutions that might improve your experience. Thank you again for your feedback. We appreciate you and look forward to hearing from you soon. Thank you, Jessica Bentgo Support

May 29, 2025
Brea
5 out of 5 stars review

Verified Purchase

Perfect for on the go healthy snacks

A perfect, durable “lunch box” for my toddler. It makes it so easy to pack a healthy snack while we are out all morning or afternoon. Food stays cold for hours. I especially love the removable compartments to change the sizes of the boxes depending on what snacks we pack that day. I love the hard shell to throw in the car, bottom of the stroller, or even a backpack. It’s thin enough to fit easily anywhere along all the other stuff that comes with kids. Highly recommend purchasing a few of these!

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
Aug 28, 2025
Overnighter
3 out of 5 stars review

Verified Purchase

Tray gets stuck without ice pack

I have many Bentgo Chill products, where I pack lunches the evening before, and pop the ice pack in in the morning. I have found with the mini, without the ice pack underneath to hold the food tray in place, the tray will suction to the lid and the lunchbox cannot be opened. The only solution we have found is to use a spoon to break the suction, which is not the easiest to do. If you pack your lunch in the morning, this shouldn't be an issue for you.

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
reply from Customer Service

Hi Overnighter, Thank you for sharing your experience with the Bentgo Chill Mini. We appreciate your feedback and understand how frustrating it can be when the tray suctions to the lid without the ice pack in place. This should not be happening, and we’d like the chance to make it right. We’ll be reaching out to you directly, but we’d also love the opportunity to help troubleshoot this with you. Please feel free to contact us at support@bentgo.com or call 714-668-0300 so our team can assist you. We’re here to help ensure your Bentgo works the way you need it to. Thank you, Jessica Bentgo Customer Support

Mar 14, 2026
Jana
5 out of 5 stars review

Verified Purchase

So swanky!

I love how sleek this is! The adjustable divider is great, and the ice pack keeps it nice and chilly.

Review from Bentgo
Helpful?4XANTO21CL9D17159806786
Nov 21, 2025
DGold
5 out of 5 stars review

Verified Purchase

Great size that holds way more food

The depth is pretty much double from the original and the large compartment is adjustable. Very happy with size and quality.

Review from Bentgo
Helpful?4XANTO21CL9D17159806786