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Customer reviews for Bentgo Kids 2-in-1 Backpack & Insulated Lunch Bag & Box for
Bentgo Kids 2-in-1 Backpack & Insulated Lunch Bag & Box
4.5 out of 5 stars
stars
966 ratings966 reviews
  1. 5 stars72% (698)
  2. 4 stars16% (155)
  3. 3 stars7% (71)
  4. 2 stars2% (21)
  5. 1 star2% (21)
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Showing 571-580 of 966 reviews
Jul 3, 2026
Elisa
3 out of 5 stars review

Great but could use a better mesh pocket

My kids love these, but the mesh pocket tear after 2 months use (in both backpacks)

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
reply from Customer Service

Hi Elisa, Thank you for taking the time to share your experience. We're sorry to hear that the mesh pockets on both of your kids' Bentgo Backpack & Lunch Bags tore after only two months of use. We understand how frustrating and disappointing that must be. We take feedback like this seriously and would really appreciate the opportunity to learn more about what happened. Bentgo products are backed by our warranty, and our team would be glad to help find a solution for you. Please feel free to contact us directly at support@bentgo.com or 657-275-3738, and we’ll be happy to assist. If you have your order details available, that will help us get things taken care of more quickly. We truly appreciate you bringing this to our attention and hope to connect with you soon. Thank you, Jessica Bentgo Customer Support

Aug 9, 2025
Ash1284859
1 out of 5 stars review

Tray lifts with lid

Tray lifts when opening lid. Just bought this, have not washed or used it yet. I bought a two pack and one opens normally, the other lifts the tray which remains adherent to the lid when opening. Will return.

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
reply from Customer Service

Hi Ash1284859, We're so sorry to hear about the issue with one of your new Bentgo Chill Kids Lunch Boxe — that’s definitely not the experience we want for you. We’d love the chance to help make this right and find a solution. Our team has a variety of options that may better suit your needs, and we’re happy to walk you through them. You can reach us at support@bentgo.com or 714-668-0300, Monday–Friday, 8 AM–5 PM PST. Thank you for sharing your feedback, and we truly appreciate the opportunity to assist. Warmly, Jessica Bentgo Customer Support

Sep 12, 2025
Rlbpf
3 out of 5 stars review

Food mixes

My daughter complains about the food mixing together from the compartments. We didn't have this problem with the non chill lunch containers. I also noticed these are harder to seal shut.

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
reply from Customer Service

Hi Rlbpf, Thank you for your feedback on the Bentgo Chill Kids Lunch Box. We’re sorry to hear about the difficulty sealing the box and the food mixing between compartments. The built-in dividers are designed to keep dry foods separated, but they aren’t leakproof against liquids or thinner textures, which may explain what you’re experiencing. Since you mentioned having a better experience with the non-chill lunch containers, we’d be happy to recommend another Bentgo lunch box option that may be better suited to your daughter’s needs while still keeping foods organized and secure. Please reach out to us at support@bentgo.com or 714-668-0300, and we’ll help you find the best fit. We appreciate you sharing your experience—it helps us continue improving our products! Thank you, Jessica Bentgo Customer Support

Mar 10, 2023
al1234
5 out of 5 stars review

Great lunch box for preschooler!

I bought this for my new preschooler and love it so far. It's easy to clean and use, and provides just the right amount of storage for my daughter's lunch. I bought this one because of the ice pack which is helpful to keep her lunch cold. Highly recommend!

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
Oct 22, 2020
Adriene
5 out of 5 stars review

Great item!

[This review was collected as part of a promotion.] This lunch box is perfect for the little ones! It has sections to not allow food to touch without using gobs of Tupperware, it's easy to wipe out and clean, the rubber seal seems very durable as long as it is hand washed. My only semi concern with this is the possibility of mold, so I hand washed it after ever use with a baby bottle brush to get into the tight crevices of the rubber, but if you use press n seal or wrap on the top lid, it will help.

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
Oct 21, 2020
chris0414
5 out of 5 stars review

Best Lunch box!!

[This review was collected as part of a promotion.] I was very excited to get this Bento Chill with an ice pack built in. The box looks nice and has grippy material on it so they can carry with ease. The latch to open the box is very easy, even for my 3 year old. The portions are just right for my son and everything stays cold. This solves the problems.

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
Mar 12, 2024
AlliCat23
4 out of 5 stars review

Convenient, Compact, and Fun!

My son has been using his Bentgo for preschool and has loved it. He loves helping to prepare his snack by putting them in the individual sections. It’s great that the tray comes out and that there is an ice pack. It fits in his backpack well with his water bottle, and because it is slim it doesn’t take over the space. I’ve had some confusion how the ice pack works because there is no liquid in it. It is really light so I’ve wondered if it was damaged and missing the fill. It gets cold in the freezer but I’m not sure how long it lasts. When he is home from school after 3 hours, his snack is not chilled. Other concerns have been that it is not the easiest to close, like it’s bursting at the seams. I’ve made sure all the components are snapped in place but it feels like it may burst open, but I have not seen it burst open. I don’t think my son could put it together and close it himself. A small crack developed on the side, I have no idea how. The silicone is not affected so I don’t think the seal is broken. The saddest part is that the silicone inside developed mold under normal use. We wash it by hand everyday after he gets home from school and let it air dry. So I guess it’s moisture from the time it’s prepared and used at school till he gets home that causes it. I still think it is a great product but can’t continue to use with the mold. We have had it about 2 years.

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
Sep 16, 2022
Arimaria
4 out of 5 stars review

Great Customer Service!

My daughter received this as a gift. She’s doesn’t eat much of a lunch and is more of a snacker so was excited for this product plus it’s not super bulky and liked that it comes with the cooking pack. Unfortunately it wouldn’t close/seal properly. Wasn’t sure Id be able to have this resolved without hassle, but customer service was quick to respond and will be replacing this item. Thanks so much!

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
Jan 9, 2024
KTURB
5 out of 5 stars review

My Son Loves His Lunch Box

I purchased the chill lunch box about a year ago from my toddler. He uses it daily at daycare and it has been great! He likes that he can open it himself and each food has its own spot. The freezer pack is perfect to keep his lunch cold because the daycare doesn’t refrigerate lunches for the kids. I would highly recommend this product.

Review from Bentgo
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Sep 9, 2023
KayL
5 out of 5 stars review

Well built backpack

I wasn’t going to get my son a new backpack to be honest his old one was fine but this one was structured in a way that I found to be pretty useful and practical and the quality was amazing and now that we’ve been using it for a few weeks I’m really happy that we did because it is very functional and we’re very happy with it.

Review from Bentgo
Helpful?4XANTO21CL9D17091423077