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Customer reviews for Bentgo Kids 2-in-1 Backpack & Insulated Lunch Bag & Box for
Bentgo Kids 2-in-1 Backpack & Insulated Lunch Bag & Box
4.5 out of 5 stars
stars957 ratings957 reviews
  1. 5 stars72% (693)
  2. 4 stars16% (154)
  3. 3 stars7% (69)
  4. 2 stars2% (21)
  5. 1 star2% (20)
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Showing 1-10 of 957 reviews
Sep 22, 2025
Erica
5 out of 5 stars review

Verified Purchase

Please make extra trays and lids!

My kids love the original bentgo chill box but their growing appetites made us really excited to try this larger version. The chill max is as great as the original with a moveable divider bonus. The built in ice pack in the max chill can nest under the ice pack of the chill for efficient freezer space. Hoping you will sell lids and extra trays for the chill max so we can pack our lunch the night before and store in the fridge.

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
Mar 27, 2026
Marjie
5 out of 5 stars review

Verified Purchase

Love the chill

Love the chill lunchbox. Much easier than a regular lunchbox plus ice pack. My kid is a huge fan of the streamlined option!

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
Mar 14, 2026
Jana
5 out of 5 stars review

Verified Purchase

So swanky!

I love how sleek this is! The adjustable divider is great, and the ice pack keeps it nice and chilly.

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
Oct 10, 2025
Kira
5 out of 5 stars review

Verified Purchase

Lunchbox to the rescue

I work with alot of people and one mini fridge to cram our lunches into. This lunchbox allows me to skip the fridge drama because i can keep it on my desk til lunch.

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
Dec 13, 2025
Irma
5 out of 5 stars review

Verified Purchase

Sparkling backpack!

My girl loves her new backpack! Lots of sparkles ✨ easy fit, good space for early grades and the convenience of having the lunchbox combined right on the backpack is an absolute plus!!🙌🏻 less to carry and convenient! Highly recommended.

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
Sep 17, 2025
Breanne H.
5 out of 5 stars review

Verified Purchase

Great for Kids Lunches

The lunchbox stays cold for my sons lunch and seals really well if he takes something like carrots and ranch. And despite it sealing well it is still easy to open for little hands.

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
Sep 14, 2025
Ashley P.
4 out of 5 stars review

Verified Purchase

Nice built in ice pack

This was my kids first time using this Bentgo box with chill pack. I’ve always used the standard one. I really like the built in ice pack. It’s a little difficult opening and closing the lunch container the reason for 3 stars. But overall we like it. And I like the compartments it has in this one. I will probably purchase more for my other two kids in the future.

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
Sep 9, 2025
Sara A
4 out of 5 stars review

Verified Purchase

I love this model but be careful with mold

This is the third one that I but, it is excellent size and beautiful model but one day my daughter left it in her backpack for only 2 days and it was so moldy, I tried to wash it several time and I couldn’t removed it so I ended up getting rid of that. It is kind of expensive so be careful with that

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
Dec 3, 2025
Sara
1 out of 5 stars review

Verified Purchase

Idk!!

I’m not sure if the issue is with the item I received or if it’s just how this product is made, but the inner compartments don’t fit properly. The pieces feel loose and keep shifting, which makes the lunchbox a bit inconvenient to use. I expected the compartments to lock in place, but they don’t sit securely at all.

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
reply from Customer Service

Hi Sara, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with your Bentgo Chill Mini Lunch Box not locking properly. We’d really appreciate the chance to make things right. If you're open to it, please reach out to our customer support team at 1-657-275-3738 or support@bentgo.com so we can assist you as quickly as possible. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Support

Sep 13, 2025
User
1 out of 5 stars review

Verified Purchase

Too small

This backpack is way too small for a kindergartener or first grader—I couldn’t even fit a standard binder inside. The design idea is good, but it’s just not practical. What’s really frustrating is that returns aren’t free and are such a hassle, so I’m stuck keeping it even though it doesn’t work for us.

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
reply from Customer Service

Hi User, Thank you for sharing your feedback about the Bentgo Kids Prints 2-in-1 Backpack & Lunch Bag. We’re so sorry it didn’t meet your expectations in terms of size and practicality for your child’s needs. We understand how important it is for a backpack to fit everyday school essentials like binders, and we regret that this one wasn’t the right fit. All Bentgo products are covered by our 2-year warranty, so please feel free to reach out to us at support@bentgo.com or 714-668-0300. We’d be happy to assist you with options to better fit your child’s school day needs. Thank you again for your feedback—it truly helps us improve. Thank you, Jessica Bentgo Customer Support