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Customer reviews for Bentgo Kids 2-in-1 Backpack & Insulated Lunch Bag & Box for
Bentgo Kids 2-in-1 Backpack & Insulated Lunch Bag & Box
4.5 out of 5 stars
stars957 ratings957 reviews
  1. 5 stars72% (693)
  2. 4 stars16% (154)
  3. 3 stars7% (69)
  4. 2 stars2% (21)
  5. 1 star2% (20)
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Showing 11-20 of 957 reviews
Dec 13, 2025
Irma
5 out of 5 stars review

Verified Purchase

Sparkling backpack!

My girl loves her new backpack! Lots of sparkles ✨ easy fit, good space for early grades and the convenience of having the lunchbox combined right on the backpack is an absolute plus!!🙌🏻 less to carry and convenient! Highly recommended.

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
Aug 16, 2025
Jordana R
3 out of 5 stars review

Verified Purchase

Cold but hard to open

My son has had this box for a week now and I will say when I pick him up from school inside of his insulated lunch box and not his book bag, it does stay cold. But I downside is that it is much larger and heavier than expected and when the container is closed without the ice pack it is VERY HARD to open and I have to use a fork or knife to pry it open, but with the ice tray opens with no issue. It is also hard to pull the ice tray out at the end of the day.

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
reply from Customer Service

Hi Jordana R, Thank you for sharing your experience with the Bentgo Chill Mini Lunch Box. We’re glad to hear it’s keeping meals cold for your son, though we’re sorry to hear it feels heavier than expected and that opening and removing the ice tray has been challenging. Here’s a quick tip that may help: when using the lunch box without the ice tray, pressing down gently on the lid before unlatching can make it easier to open. If you’d like, we’d be happy to walk you through more troubleshooting steps or explore a better fit from our collection. Please reach out anytime at support@bentgo.com or 714-668-0300—we’re here to help. Thank you, Jessica Bentgo Customer Support

May 29, 2025
Brea
5 out of 5 stars review

Verified Purchase

Perfect for on the go healthy snacks

A perfect, durable “lunch box” for my toddler. It makes it so easy to pack a healthy snack while we are out all morning or afternoon. Food stays cold for hours. I especially love the removable compartments to change the sizes of the boxes depending on what snacks we pack that day. I love the hard shell to throw in the car, bottom of the stroller, or even a backpack. It’s thin enough to fit easily anywhere along all the other stuff that comes with kids. Highly recommend purchasing a few of these!

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
May 23, 2025
Lisa S.
3 out of 5 stars review

Verified Purchase

Easier opening and closing

Excellent quality and very well-made. Beautiful color choices. I wish it were easier to open and close for younger kids. I have a 6 year old grandchild who I bought this for uses this box and loves it however, she does have trouble that’s so much with opening, but in closing it.

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
reply from Customer Service

Hi Lisa, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with your Bentgo Kids Chill Lunch Box being hard to open and close. We understand how frustrating this must be, and we want to make it right. Please reach out to our customer support team at (714) 668-0300 or support@bentgo.com so we can assist you as quickly as possible. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Support

Aug 16, 2025
Erin
4 out of 5 stars review

Verified Purchase

Too small, but nice if you don't need a binder.

Super cute, seems sturdy and well-made. But the size. It won't fit a binder without serious wrestling. Kids in the age bracket listed for this bag often have folders and binders and a bag needs to hold them easily. The colors are vibrant and zippers worked easily. The organization pockets were nice - not too many to where things get jumbled, but enough to keep things tidy.

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
Aug 28, 2025
Soccermom13
1 out of 5 stars review

Verified Purchase

Not for us

I wanted to love this but it just doesn’t work for my daughter. I bought the chill mini and the xl chill but both have the same issues. The tray and ice pack seem to create some sort of suction and it’s almost impossible to get them open. She has commented that if she lets it warm up it seems easier to open but she really doesn’t have the time to wait.

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
reply from Customer Service

Soccermom13, Thank you for sharing your experience with the Bentgo Chill Mini and XL. We understand how frustrating it can be when the tray and ice pack create suction, making the lunch box difficult to open. That’s definitely not the experience we want for you or your daughter. We’d love the opportunity to help troubleshoot this with you and see if we can find a solution that works better. Please reach out to us at support@bentgo.com or call 714-668-0300, and we’ll be happy to assist. We’ll also be following up with you directly. Thank you, Jessica Bentgo Customer Support

Aug 19, 2025
Michele
5 out of 5 stars review

Verified Purchase

Game-Changer

Game-changer! This backpack is lightweight with good back and shoulder support. The zippers are made well, work well, and have gripes (helpful for small hands). The insulated bottom works with both types of Bentgo lunch boxes (with or without the ice trays). Adjustable cup holder for lots of sizes. Lots of compartment space. Brilliant for our kindergartener.

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
Aug 10, 2025
Maggie
3 out of 5 stars review

Verified Purchase

Small

Love the print and the idea of the lunchbox on the bottom. I do wish the box part was removable, but knew that it wasn’t before hand so no big deal. The backpack, however, is very small inside and needs to be a couple of inches taller. Right now we have to bend my kiddos take home folder to fit inside and if she wanted to put a sweatshirt or jacket in there it would be full.

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
reply from Customer Service

Hi Maggie, Thank you for taking the time to share your feedback about your Bentgo Kids Prints 2-in-1 Backpack & Lunch Bag. We sincerely apologize that your experience hasn't been what you expected. Please know that our team is here to help in any way we can. Feel free to reach out to us by phone at (714) 668-0300 or support@bentgo.com. We're available to answer your questions or explore any solutions that might improve your experience. Thank you again for your feedback. We appreciate you and look forward to hearing from you soon. Thank you, Jessica Bentgo Support

Aug 28, 2025
Overnighter
3 out of 5 stars review

Verified Purchase

Tray gets stuck without ice pack

I have many Bentgo Chill products, where I pack lunches the evening before, and pop the ice pack in in the morning. I have found with the mini, without the ice pack underneath to hold the food tray in place, the tray will suction to the lid and the lunchbox cannot be opened. The only solution we have found is to use a spoon to break the suction, which is not the easiest to do. If you pack your lunch in the morning, this shouldn't be an issue for you.

Review from Bentgo
Helpful?4XANTO21CL9D17091423077
reply from Customer Service

Hi Overnighter, Thank you for sharing your experience with the Bentgo Chill Mini. We appreciate your feedback and understand how frustrating it can be when the tray suctions to the lid without the ice pack in place. This should not be happening, and we’d like the chance to make it right. We’ll be reaching out to you directly, but we’d also love the opportunity to help troubleshoot this with you. Please feel free to contact us at support@bentgo.com or call 714-668-0300 so our team can assist you. We’re here to help ensure your Bentgo works the way you need it to. Thank you, Jessica Bentgo Customer Support

Aug 10, 2025
Erika F
5 out of 5 stars review

Verified Purchase

Great lunch box with a huge capacity

My son has had a smaller bentgo box for the past 3-4 years, but he's going to Jr high so I knew he was going to need a bigger lunch box! I was looking at the other larger capacity options, but went with the Go Max specifically because of the ice tray that it has. I would like the option to buy an extra ice tray for those days my son forgets to take care of it the night before, but the only extras available are for the smaller boxes. SN: this box is quite heavy when just the ice tray is in it, but it still fits in my sons lunch bag so it'll be fine.

Review from Bentgo
Helpful?4XANTO21CL9D17091423077