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Customer reviews for Downy Soft Free & Gentle Liquid Fabric Softener, 257 loads, 150 fl. oz. for
Downy Soft Free & Gentle Liquid Fabric Softener, 257 loads, 150 fl. oz.
4.3 out of 5 stars
stars391 ratings391 reviews
  1. 5 stars67% (261)
  2. 4 stars18% (71)
  3. 3 stars3% (13)
  4. 2 stars3% (10)
  5. 1 star9% (36)

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Showing 11-20 of 391 reviews
Dec 4, 2025
javonna
1 out of 5 stars review

Got the wrong item

I didn't receive the right item you sent me 2 of the same item

Helpful?3TNDFSVY03G317067060246
reply from Downy

We're incredibly sorry to hear that you did not receive what you were expecting with your order, Javonna. Please call Sam's Club to see if there's anything they can do to help. They can be reached at 1-888-746-7726.

Dec 7, 2025
Unzufrieden
1 out of 5 stars review

I AM DONE!!!

I've used Downy April Fresh for decades, then Free

Review from downy.com
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Oct 21, 2025
Albert73
5 out of 5 stars review

Fresh an so clean

This product leaves your clothes so fresh and so smelling.

Review from downy.com
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Aug 23, 2025
jocyp3_7815
5 out of 5 stars review

Sensitive

I love down. You can never go wrong. It’s a classic. This is used for my baby who has sensitive skin. It doesn’t smell bad if anything smells clean.

Review from influenster.com
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May 16, 2018
lillysamayoa
5 out of 5 stars review

Awesome fabric softener

[This review was collected as part of a promotion.] Love the way this product smells and left my clothes feeling great. My family uses free and gentle laundry products because of allergies, and I wanted to try Downey Free and Gentle. Let me tell you, it works great! No allergies to our clothes and my family is super happy. You definitely want to go out buy this product and try it.

Review from downy.com
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May 31, 2018
Mopar1017
5 out of 5 stars review

Great for your baby and pockets

[This review was collected as part of a promotion.] Being a first time mom, you worry and look to have the best out there for your baby. With so many different options in the market targeted specifically for your little one, it is easy to be sold on them. Downy free and gentle really does the job for all clothes, but I loved it even more for my baby's clothing. His soft gentle skin needs a match for it, and this product is the one you can trust for your baby. Also my professional work attire, I noticed less wrinkles, with less fade. Being that my work attire can be expensive at times, using this product will keep my clothing going for longer!

Review from downy.com
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May 15, 2018
Richyxyz
5 out of 5 stars review

Very impressed!

[This review was collected as part of a promotion.] I have always been “stuck in my ways” and have always used the same detergent and same softener. Well my 8 month old skin didn’t agree so we had started trying out different softeners. Well this Free & Gentle really is gentle on his skin! No irritation and best of all- it’s free of perfumes and dyes! Clothes is just as soft without any smells! I was a little skeptical at first but it really is just as good without the harsh stuff in it. I mean really- do you want to smell like all those funny scents? We don’t. Definitely found my new favorite softener and my little mini me’s skin definitely appreciates it!

Review from downy.com
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May 18, 2018
Kiki63
5 out of 5 stars review

I love this fabric softener !

[This review was collected as part of a promotion.] Finally a fabric softener I can use on my husband's clothes ! He has terrible allergies and I've tried so many fabric softeners that promised to be due and fragrance free and still he would break out when I used them. We finally gave up and washed his clothes separately with no fabric softener at all. I decided I wanted to give Downy Free and Gentle Liquid Fabric Conditioner a try because I've always loved the softness of my clothes when I wash them and use Downy. Because it's dermatologist tested and dye and fragrance free I thought it just might work for him and it sure does ! Downy has lived up to their promises and I love it. Now I'm washing our clothes together again which saves time and money. They feel wonderfully fresh, clean and so super soft. This is my fabric softener now and I will not be switching again !

Review from downy.com
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May 16, 2018
mommieangels2
5 out of 5 stars review

Downy Free & Gentle

[This review was collected as part of a promotion.] I think as always Downy has hit the mark on this product!!! I've used it on my laundry loads today and it's as great as regular Downy. It's just as soft and it's great for my youngest daughter who has environmental allergies and my boyfriend is a welder and can't do fragrances in his undershirts for work!! I can now use this Downy for both of them. ***My youngest daughter said her clothes were soft today mom....thank you thank you!! *** What you want to know before buying this product: it is free of fragrance and is def gentle and soft enough for sensitive skin or those with allergies! I will recommend this to my mom who has many many allergies. Thank you Downy for thinking of the sensative people I love!!

Review from downy.com
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May 31, 2018
CamperQueen
5 out of 5 stars review

Very pleased

[This review was collected as part of a promotion.] So very happy with this product. Finally a product that works so very well that is fragrance free!! This product has been a welcome addition to my laundry routine, very, very satisfied with the results! My clothes are softer and less wrinkled right out of the dryer. I highly recommend this product.

Review from downy.com
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