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Customer reviews for Downy Soft Free & Gentle Liquid Fabric Softener, 257 loads, 150 fl. oz. for
Downy Soft Free & Gentle Liquid Fabric Softener, 257 loads, 150 fl. oz.
4.3 out of 5 stars
stars
393 ratings393 reviews
  1. 5 stars67% (262)
  2. 4 stars18% (71)
  3. 3 stars4% (14)
  4. 2 stars3% (10)
  5. 1 star9% (36)
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Showing 1-10 of 393 reviews
Aug 13, 2026
Reviewer name: ItzelN
5 out of 5 stars
5 out of 5 stars review

Leaves the clothing soft and smells incredible

I’ve been using Downy free and gentle softener on our family’s laundry and I love the fresh and soft everything feels after washing and drying. It’s one of those little things that makes laundry day feels much better.

Review from influenster.com
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Apr 15, 2026
Reviewer name: LindseyB
5 out of 5 stars
5 out of 5 stars review

Go to!

I love this to soften my laundry. I have a baby and don’t like harsh chemicals so this is perfect. I also have a skin condition that is easily bothered and this does not affect it at all. I love this fabric softener and always go back to it. I will continue to use it in the future as well.

Review from influenster.com
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Feb 1, 2026
Reviewer name: brittneyt88_6130
5 out of 5 stars
5 out of 5 stars review

Downy is the GOAT

I ONLY use this fabric softener for me and my children's clothes. I have extremely sensitive skin and this fabric softener passes the softness test and feels clean. I don't ever feel like my clothes have a gross layer of film on them like some fabric softeners. This fits the bill for everything I need! It also leaves my clothes looking fresh and not full of static! The packaging also is nice as it comes in different sizes for different needs. It looks clean and professional!

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Jan 13, 2026
Reviewer name: TRACEY
5 out of 5 stars
5 out of 5 stars review

Grateful I can get this

So glad Sam’s is finally offering scent free/sensitive skin products. Been using this for years, but locally difficult to find.

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Mar 19, 2026
Reviewer name: TaylorM
5 out of 5 stars
5 out of 5 stars review

Refreshing to have a clean product

Using this has been made me happy to do sheets and towels again. After my daughter’s eczema flared I stopped using anything scented and I missed my softeners but this has kept our linens soft and fresh without flaring her skin.

Review from influenster.com
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Apr 13, 2026
Reviewer name: ChristinaV
5 out of 5 stars
5 out of 5 stars review

Love this!!!!

Downy Free & Gentle Fabric Softener gives your clothes a clean fresh scent. It’s easy to pour design allows you to pour without waste with ease. Downy Free performs and gives your clothes the durability to last.

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Mar 19, 2026
Reviewer name: MelizaF
5 out of 5 stars
5 out of 5 stars review

Great for sensitive skin!

Love the way it smells! It’s easy on the skin especially for people with sensitive skin. The dispensing is very practical and doesn’t leave any residue on clothes.

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Aug 1, 2026
Reviewer name: Jeanette
3 out of 5 stars
3 out of 5 stars review

Messy order

I would have given it more stars but when I received my order the Downey had spilled all over my tide and the box . Should have shipped in a separate box. So I had to clean up the bottle and the box of tide.

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Mar 1, 2026
Reviewer name: DownyUserForDecades
1 out of 5 stars
1 out of 5 stars review

New bottle cap design = new watery product !!!!

With the updated bottle cap design, I've noticed a significant dilution in this product. As a result, I will be switching to a non Proctor and Gamble product when I next purchase fabric softener. I'm old enough to remember when "ultra concentrated" way back when and started putting the product in smaller bottles.

Review from downy.com
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Mar 16, 2026
Reviewer name: Suzie54
1 out of 5 stars
1 out of 5 stars review

Use to be great!

I have bought twice in the last 4 months and it’s terrible. It’s real thick like pancake mix slow running out of bottleOnce put in washer it doesn’t even dissolve In fabric dispenser, still clumpy . What’s going on ? I’ve always bought this and never had a problem!Last 2 times i bought it , was awlful!

Review from downy.com
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