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Customer reviews for Downy Soft Free & Gentle Liquid Fabric Softener, 257 loads, 150 fl. oz. for
Downy Soft Free & Gentle Liquid Fabric Softener, 257 loads, 150 fl. oz.
4.3 out of 5 stars
stars391 ratings391 reviews
  1. 5 stars67% (261)
  2. 4 stars18% (71)
  3. 3 stars3% (13)
  4. 2 stars3% (10)
  5. 1 star9% (36)

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Showing 1-10 of 391 reviews
Apr 15, 2026
LindseyB
5 out of 5 stars review

Go to!

I love this to soften my laundry. I have a baby and don't like harsh chemicals so this is perfect. I also have a skin condition that is easily bothered and this does not affect it at all. I love this fabric softener and always go back to it. I will continue to use it in the future as well.

Review from influenster.com
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Feb 1, 2026
brittneyt88_6130
5 out of 5 stars review

Downy is the GOAT

I ONLY use this fabric softener for me and my children's clothes. I have extremely sensitive skin and this fabric softener passes the softness test and feels clean. I don't ever feel like my clothes have a gross layer of film on them like some fabric softeners. This fits the bill for everything I need! It also leaves my clothes looking fresh and not full of static! The packaging also is nice as it comes in different sizes for different needs. It looks clean and professional!

Review from influenster.com
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Mar 19, 2026
MelizaF
5 out of 5 stars review

Great for sensitive skin!

Love the way it smells! It’s easy on the skin especially for people with sensitive skin. The dispensing is very practical and doesn’t leave any residue on clothes.

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Mar 19, 2026
TaylorM
5 out of 5 stars review

Refreshing to have a clean product

Using this has been made me happy to do sheets and towels again. After my daughter’s eczema flared I stopped using anything scented and I missed my softeners but this has kept our linens soft and fresh without flaring her skin.

Review from influenster.com
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Apr 13, 2026
ChristinaV
5 out of 5 stars review

Love this!!!!

Downy Free & Gentle Fabric Softener gives your clothes a clean fresh scent. It's easy to pour design allows you to pour without waste with ease. Downy Free performs and gives your clothes the durability to last.

Review from influenster.com
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Oct 15, 2025
lorrained59_5317
5 out of 5 stars review

Great for sensitive skin

I bought Downy free and gentle fabric softener to use on my grandson's clothes because he has sensitive skin but I use it for everyone's laundry. I like that it's unscented and free of dyes

Review from influenster.com
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Jan 13, 2026
TRACEY
5 out of 5 stars review

Grateful I can get this

So glad Sam's is finally offering scent free/sensitive skin products. Been using this for years, but locally difficult to find.

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Mar 1, 2026
DownyUserForDecades
1 out of 5 stars review

New bottle cap design = new watery product !!!!

With the updated bottle cap design, I've noticed a significant dilution in this product. As a result, I will be switching to a non Proctor and Gamble product when I next purchase fabric softener. I'm old enough to remember when "ultra concentrated" way back when and started putting the product in smaller bottles.

Review from downy.com
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Mar 16, 2026
Suzie54
1 out of 5 stars review

Use to be great!

I have bought twice in the last 4 months and it’s terrible. It’s real thick like pancake mix slow running out of bottleOnce put in washer it doesn’t even dissolve In fabric dispenser, still clumpy . What’s going on ? I’ve always bought this and never had a problem!Last 2 times i bought it , was awlful!

Review from downy.com
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Aug 21, 2025
Granny65
1 out of 5 stars review

I was so excited, but!!

I was so excited to find a Free and clear softenerAt first it was thick but I thought I wouldn’t have to use as much, but then I noticed that it wasn’t dissolving in the designated slot in my washing machine. I then added a little water to mix it up and it still would not dissolve., building up to where I had to clean the slot every other day. Terrible product

Review from downy.com
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