Customer reviews for Member's Mark Cream Indoor Double Arch Bounce House

Customer reviews for Member's Mark Cream Indoor Double Arch Bounce House for

Member's Mark Cream Indoor Double Arch Bounce House

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3.3 out of 5 stars

stars130 ratings91 reviews

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Showing 11-20 of 91 reviews

Feb 17, 2026

Autumn

1 out of 5 stars review

We bought this for our kids for Christmas. We only used it a few times before it got a hole in the seam. I tried to patch it and it worked for a little bit longer. Then a second hole appeared. I would not recommend this as it seems very cheaply made.

Helpful?

reply from Bestway USA

Thank you for taking the time to share your feedback with us, Autumn. We always strive to provide our customers with a positive experience, so we’re so sorry you didn’t feel that way about your Bounce House. Please reach out to our Customer Support team at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!

Jan 11, 2026

anonymous

1 out of 5 stars review

Disappointed

I really loved this at first and thought it was perfect, but after about a week I noticed a small hole near the crease. I tried fixing it, even with the patch provided, and nothing worked. The kids were pretty disappointed since they were so excited to play with it. I’d say if you’re looking for something that holds up well, this might not be the best option.

Helpful?

reply from Bestway USA

Hello Maddy, we are so sorry that your Bounce House has not worked out for you guys. If you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

Jan 17, 2026

Sherry

1 out of 5 stars review

Wish it would’ve worked better

My daughter bought this for my grandson to use at my house. He’s autistic he’s 3 1/2 and he loved it. He loves it however, just a few days in there was a hole in the sea the size of a fingernail so the patch won’t work instead I went in with some superglue and then put a patch over it and that held up for a while by a while I mean one week after that we are now going through everything trying to figure out if there’s another hole or why it keeps leaking, $20. We have spent on patches and glue trying to fix this. It’s so frustrating. We’ve only had this thing for less than a month. I don’t even know what the return policy is on it.

Helpful?

reply from Bestway USA

Hello Sherry, we are sorry to hear that you have had a disappointing experience with your Bounce House. If you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you.

Jan 17, 2026

KIMBERLY

1 out of 5 stars review

1 month, patched 4 times

Don't waste your money. we bought this for our 2.5 yr old, and every week we've had to patch it. We don't even have patches left from the box so now it's sitting in the living room looking like a king-sized comforter. Worst purchase from Sams this year, don't waste your money

Helpful?

reply from Bestway USA

Thank you for taking the time to share your feedback with us, Kimberly. We always strive to provide our customers with a positive experience, so we’re so sorry you didn’t get that with your Bouncer. Please reach out to our Customer Support team at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!

Jan 14, 2026

Alysha

1 out of 5 stars review

4 holes!

We set this up for our three year old and after the first use we found one hole on the seams, we patched it up and after three uses it now has 3 more holes. It's very frustrating because it's obvious it's a manufacturing issue due to the fact that we're using it correctly within the age requirements and the weight and the holes still appeared in the same spots along the seams.

Helpful?

reply from Bestway USA

Oh no, Alysha! We’re so sorry that happened! Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

Jan 5, 2026

5 out of 5 stars review

Verified Purchase

Bouncy

The kids love it! Not only bounce, but they use it as a fort and a place to read books,!

Helpful?

reply from Bestway USA

Hello Ky, thank you for you review! We love to hear they are getting so much use out of the Bounce House!

Feb 2, 2026

Katie

1 out of 5 stars review

Don’t waste your money

Please don’t waste your money. Less than a month in and we have 2 holes that we’ve had to patch. At this rate this will not last long. Invest in something more durable.

Helpful?

reply from Bestway USA

Hello Katie, we are truly sorry that this has been your experience with your Bounce House! If you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

Mar 17, 2026

EMF

1 out of 5 stars review

Do not buy

Awful. Had hole around seam after first use. Used 3 more times after fixing hole %26 every single time there was a new hole. My kid weighs 40 lbs so this shouldn’t have been an issue!

Helpful?

reply from Bestway USA

We’re so sorry that happened! Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

Jan 28, 2026

Jovina

1 out of 5 stars review

Bad quality

Bought this jumper three times and all three times it popped within one time of using. No shoes and no toes were inside so we are not sure why these wholes keep happening

Helpful?

reply from Bestway USA

Thank you for taking the time to share your feedback with us, Jovina. We always strive to provide our customers with a positive experience, so we’re so sorry you didn’t feel that way about your Bounce House. Please reach out to our Customer Support team at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!

Mar 18, 2026

Paige

1 out of 5 stars review

Holes after a few uses

My girls got this for Christmas and have only used it a handful of times before it got a hole in the seam. I patched it and another hole popped up. Not very well made. Lots of others comments about the same issue

Helpful?

reply from Bestway USA