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Customer reviews for Member's Mark Cream Indoor Double Arch Bounce House for
Member's Mark Cream Indoor Double Arch Bounce House
3.2 out of 5 stars
stars
145 ratings106 reviews
  1. 5 stars43% (63)
  2. 4 stars5% (7)
  3. 3 stars5% (7)
  4. 2 stars18% (26)
  5. 1 star29% (42)

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Showing 11-20 of 106 reviews
Apr 25, 2026
Reviewer name: anonymous
2 out of 5 stars
2 out of 5 stars review

Great idea, doesn’t hold up

We purchased this for Christmas, %26 had to exchange it twice. Each one got a hole in the same seam at the front of the bounce house. Which shows that it’s a manufacturer issue. We finally gave up %26 returned it. Great idea but did not hold up, even a week. Provided patch only works for a day or two.

Helpful?34HDSQM6ZAVQ16985758713
reply from Bestway USA

Thank you for your review of your Bounce House. We're truly sorry they have not worked out for you. We appreciate you taking the time to share your thoughts, and we’ll be sure to pass your feedback along to our team.

Mar 3, 2026
Reviewer name: April
2 out of 5 stars
2 out of 5 stars review

My kid loved this bounce house. Unfortunately, after returning and repurchasing twice because it doesnt keep its air. I would say after a few good uses everytime we’d go to use it the bouncer would start to deflate. Deflate enough to be unusable.

Helpful?34HDSQM6ZAVQ16985758713
reply from Bestway USA

Hello April, we are so sorry that the Bounce House has not worked out for you guys. We appreciate you taking the time to share your feedback with us and we'll be sure to pass it along to our team.

Feb 12, 2026
Reviewer name: JOSHUA
2 out of 5 stars
2 out of 5 stars review

Rip in seam- second time using

My little ones loved this and its a perfect size for indoor use. Sadly, after setting up for the second time we noticed it was losing air quickly. There was a 1 inch hole right in the seam right where you enter. we tried to patch with the tiny tape they provided but its not working. will be returning sadly

Helpful?34HDSQM6ZAVQ16985758713
reply from Bestway USA

Hello Joshua, we are very sorry that his happened to your Bounce House! Please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you.

Feb 17, 2026
Reviewer name: Autumn
1 out of 5 stars
1 out of 5 stars review

We bought this for our kids for Christmas. We only used it a few times before it got a hole in the seam. I tried to patch it and it worked for a little bit longer. Then a second hole appeared. I would not recommend this as it seems very cheaply made.

Helpful?34HDSQM6ZAVQ16985758713
reply from Bestway USA

Thank you for taking the time to share your feedback with us, Autumn. We always strive to provide our customers with a positive experience, so we’re so sorry you didn’t feel that way about your Bounce House. Please reach out to our Customer Support team at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!

Feb 21, 2026
Reviewer name: Samantha
2 out of 5 stars
2 out of 5 stars review

Pass on it, not worth it

cute idea in theory, but it is very cheap quality if one, 30 lbs child could pop it, and then pop the repair within 1week. He never wore shoes in it, and only ever jumped with ball pit balls. all that to say, if you plan to actually have kids pay in it, buy a different more durable product

Helpful?34HDSQM6ZAVQ16985758713
reply from Bestway USA

Thank you for taking the time to share your feedback with us, Samantha. We always strive to provide our customers with a positive experience, so we’re so sorry you didn’t feel that way about your Bounce House. Please reach out to our Customer Support team at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!

Mar 12, 2026
Reviewer name: KH
1 out of 5 stars
1 out of 5 stars review

Fun item , terrible product

Terrible product . Love the item , however after two uses, it got a hole on the seam. Patched that. Worked for a day , another whole . Used the second patch for that . Again, another day or two , another rip on another seam. I can feel other spots where airs coming out of it too. My son's the only one who uses this and he's two.

Helpful?34HDSQM6ZAVQ16985758713
reply from Bestway USA

Hello, we are truly sorry that his has been your experience with your Bounce House. If you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

Feb 24, 2026
Reviewer name: Don
2 out of 5 stars
2 out of 5 stars review

Cheaply made

We got this bounce house for Christmas and within the first week it had a big hole in it. We returned it and got another one and within 2-3 weeks it has 2 holes and the patches that came with it are not holding the air in. There has never been anything sharp or even any other toys inside it to cause the holes. Very disappointing as my children love to play in it!

Helpful?34HDSQM6ZAVQ16985758713
reply from Bestway USA

Hello Don, we are very sorry that you have had a disappointing experience with your Bounce House. If you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

Mar 17, 2026
Reviewer name: MamaBear
1 out of 5 stars
1 out of 5 stars review

Don't buy!

If I could give half a star I would. Brought this for Christmas and lasted a week and a hole at the entrance. Patched it with the kit it came with and it was good for a few days and another hole on the same spot! Previously had a little tikes and just might get that instead because my kids and I loved it! Very upset by how fast it gave out given the amount we spent on it. I was reading other reviews to see the exact same problem happening to others who purchased this item!

Helpful?34HDSQM6ZAVQ16985758713
reply from Bestway USA

We’re so sorry that happened! Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

Jun 5, 2026
Reviewer name: Erika
2 out of 5 stars
2 out of 5 stars review

Great Concept, NOT so great Quality

When it didn't have a hole in the seam, it was an amazing gift that our 4 year old LOVED having. The concept is fantastic, but the quality is lacking. We used both patches, at separate times, to try and stop the air from leaking out. Unfortunately, it continues to deflate so our girl hasn't been able to use this as we'd hoped.

Helpful?34HDSQM6ZAVQ16985758713
reply from Bestway USA

Thank you for taking the time to share your feedback with us, Erika. We always strive to provide our customers with a positive experience, so we’re so sorry you didn’t feel that way about your Bounce House. Please reach out to our Customer Support team at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!

Feb 13, 2026
Reviewer name: Brenna
1 out of 5 stars
1 out of 5 stars review

Horrible. Pops too easily

My husband and I bought thugs for our son to have in our home. We gave it to him on his 3rd birthday. 10 days after we bought it, a giant hole formed at the front seam. We used the provided patch, but the house would go flat 4 or 5 times per day and need to be refilled. We bought higher quality patches and every time we patch one hole, a new one forms. Our 34 pound 3 year old is the only person who has entered this bounce house, so there should be no reason it keeps popping all these holes and needing to be patched.

Helpful?34HDSQM6ZAVQ16985758713
reply from Bestway USA

We’re so sorry that happened to your Bounce House, Brenna! Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!