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Customer reviews for Member's Mark Cream Indoor Double Arch Bounce House for
Member's Mark Cream Indoor Double Arch Bounce House
3.2 out of 5 stars
stars
146 ratings107 reviews
  1. 5 stars43% (63)
  2. 4 stars5% (8)
  3. 3 stars5% (7)
  4. 2 stars18% (26)
  5. 1 star29% (42)

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Showing 1-10 of 107 reviews
Jan 3, 2026
Reviewer name: Esther
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Sturdy and strong bounce house

I bought this bounce house on sale and my grand daughter absolutely loves it! She runs straight to it in the morning when she wakes up. It's sturdy and is the perfect size for her play area. This is a great buy for sure.

Helpful?34HDSQM6ZAVQ16985758713
reply from Bestway USA

Thank you for your review of your Bounce House, Esther! We appreciate you taking the time to share your thoughts, and we’ll be sure to pass your feedback along to our team!

Oct 7, 2026
Reviewer name: anonymous
4 out of 5 stars
4 out of 5 stars review

Bounced out

The was a great price for this bounce house first and foremost. I read the reviews prior to purchasing and said I would give it a try, for the price why not. My grandson loves it. It keeps my little nugget busy. I really like the fact that it came with a built in air pump. I purchased this in July and in September noticed that it had 2 holes in it. This was one of the issues I read about in the reviews prior to my purchase. As a consumer I surely thought by now the issue of the holes would be fixed and they were putting out a better product. That wasn't the case. I'm disappointed to say the least. The bouncy house doesn't stay inflated for 2 hours now.

Helpful?34HDSQM6ZAVQ16985758713
reply from Bestway USA

Thank you for taking the time to share your feedback with us. We always strive to provide our customers with a positive experience, so we’re so sorry you didn’t get that with your Bounce House. Please reach out to our Customer Support team at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!

Jan 13, 2026
Reviewer name: Kitcat
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

It's okay!

Compared to normal bouncy houses, this one doesn't have much bounce to it. We added balls to make it more exciting for the kids. I feel like it's not the greatest investment If you want the kids to burn some energy in the house. They do more lounging in it vs bouncing. It does seem like good quality though. Once you fill it up, it's good to go.

Helpful?34HDSQM6ZAVQ16985758713
reply from Bestway USA

We are very sorry that you are a bit disappointed with your Bounce House. We appreciate you taking the time to share your feedback with and and we will be sure to pass it along to our team.

Apr 25, 2026
Reviewer name: anonymous
2 out of 5 stars
2 out of 5 stars review

Great idea, doesn’t hold up

We purchased this for Christmas, %26 had to exchange it twice. Each one got a hole in the same seam at the front of the bounce house. Which shows that it’s a manufacturer issue. We finally gave up %26 returned it. Great idea but did not hold up, even a week. Provided patch only works for a day or two.

Helpful?34HDSQM6ZAVQ16985758713
reply from Bestway USA

Thank you for your review of your Bounce House. We're truly sorry they have not worked out for you. We appreciate you taking the time to share your thoughts, and we’ll be sure to pass your feedback along to our team.

Jun 18, 2026
Reviewer name: anonymous
2 out of 5 stars
2 out of 5 stars review

Tried 3 times and each time it has a hole in seam

First one had a hole in the seam right away, got a replacement, then that one got a hole in the same exact spot in the seam, got one more replacement and just got a hole in the seam again so we are getting a refund. Customer service has been great, but I would not buy this again.

Helpful?34HDSQM6ZAVQ16985758713
reply from Bestway USA

We are very sorry that this has been your experience with your Bounce House. We will be passing this info along to our team, we appreciate your feedback.

Jun 5, 2026
Reviewer name: Erika
2 out of 5 stars
2 out of 5 stars review

Great Concept, NOT so great Quality

When it didn't have a hole in the seam, it was an amazing gift that our 4 year old LOVED having. The concept is fantastic, but the quality is lacking. We used both patches, at separate times, to try and stop the air from leaking out. Unfortunately, it continues to deflate so our girl hasn't been able to use this as we'd hoped.

Helpful?34HDSQM6ZAVQ16985758713
reply from Bestway USA

Thank you for taking the time to share your feedback with us, Erika. We always strive to provide our customers with a positive experience, so we’re so sorry you didn’t feel that way about your Bounce House. Please reach out to our Customer Support team at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!

Jan 11, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Disappointed

I really loved this at first and thought it was perfect, but after about a week I noticed a small hole near the crease. I tried fixing it, even with the patch provided, and nothing worked. The kids were pretty disappointed since they were so excited to play with it. I’d say if you’re looking for something that holds up well, this might not be the best option.

Helpful?34HDSQM6ZAVQ16985758713
reply from Bestway USA

Hello Maddy, we are so sorry that your Bounce House has not worked out for you guys. If you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

Mar 16, 2026
Reviewer name: JOSH
1 out of 5 stars
1 out of 5 stars review

If you want something your kids will LOVE but then cry as it fails....then this is for you. I admit, it was awesome. but after filling 4 holes, 5 different times...i give up. I know what you're thinking, user error. My kids are 2 (just turned 2) and 10 months. no shoes... very careful. just weak spots.... i used the patches it came with, but they fell off. i bought the good stuff...it just failed.............so sad!!!

Helpful?34HDSQM6ZAVQ16985758713
reply from Bestway USA

We’re so sorry that happened! Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

Sep 6, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Save your money

Save your money, since getting it I have put 15 repair patches. Every time my kids use it there's a new hole. I ordered some heavy duty ones since it got one as soon as we bought it and didn't wanna just throw it away, and the one it came with didn't even work. The material is just tearing everywhere... do yourself a favor and just spend the extra dollar somewhere else. Really surprised considering Sam's typically sells really great products.

Helpful?34HDSQM6ZAVQ16985758713
reply from Bestway USA

Thank you for sharing your experience. We're sorry to hear about the repeated repairs and durability concerns you've encountered. We understand your frustration and appreciate your detailed feedback regarding the material and repair patches.

Sep 6, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Only a few uses out of it

I bought this in December 2025. It was used maybe 7 times since then (take it out for 1-2 days for a 3 year old and 1 year old) and finally in September 2026 we have holes in the seams. Will try to return. It was fun for them while it lasted.

Helpful?34HDSQM6ZAVQ16985758713
reply from Bestway USA

Thank you for your review. We're glad your children enjoyed using the bounce house, but we're sorry to hear about the seam issues that developed. We appreciate your feedback and understand your disappointment with the product's longevity.