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Customer reviews for TCL 50" Class S-Series 4K LED Smart TV for
TCL 50" Class S-Series 4K LED Smart TV
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4.7 out of 5 stars
stars
189 ratings189 reviews
  1. 5 stars86% (162)
  2. 4 stars8% (16)
  3. 3 stars2% (4)
  4. 2 stars2% (3)
  5. 1 star2% (4)
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Showing 51-60 of 189 reviews
Nov 9, 2024
Reviewer name: Sonny6485
5 out of 5 stars
5 out of 5 stars review

Great support team

I bought the tv yesterday and i was having a problem getting close captions to come on. I call the support line and Ric helped me and fixed my problem right away. This is a great TV so far.

Review from tcl.com
Helpful?53RMXV99KMFC16677720353
reply from TCL Customer Support

Hello, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. Enjoy!

Dec 11, 2024
Reviewer name: Mod jan
5 out of 5 stars
5 out of 5 stars review

Trouble shooting

[This review was collected as part of a promotion.] Had a bit of trouble with my new TV and Jin at tcl was a great help in fixing the issue with my new TV thanks 🙏

Review from tcl.com
Helpful?53RMXV99KMFC16677720353
reply from TCL Customer Support

Hello, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. Enjoy!

Dec 7, 2024
Reviewer name: Kinley
5 out of 5 stars
5 out of 5 stars review

Great Feathures

[This review was collected as part of a promotion.] Joan was very helpful and patient and all my problems, Even thoug Roqu was not built in, I can use the roku cannels and navigate the Google TV aas well.

Review from tcl.com
Helpful?53RMXV99KMFC16677720353
reply from TCL Customer Support

Hello, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. Enjoy!

Oct 9, 2024
Reviewer name: Bob27cor
5 out of 5 stars
5 out of 5 stars review

Lems help me set up my 55” tcl tv

[This review was collected as part of a promotion.] Lems was great he helped me with setting up my tv and was a pleasure to speak with . He made this process painless.

Review from tcl.com
Helpful?53RMXV99KMFC16677720353
reply from TCL Customer Support

Hello Bob, Thank you for taking the time to provide your thoughtful review. We are pleased to hear that you are enjoying your TV thus far. Hopefully you are able to take your viewing experience to the next level with your new TCL TV. Enjoy! TCL Customer Support

Jan 31, 2025
Reviewer name: Signman
5 out of 5 stars
5 out of 5 stars review

Absolutely the most for your money

[This review was collected as part of a promotion.] First issue in 8 months but Pam at TCL walked us through it quickly and everything works perfectly now.

Review from tcl.com
Helpful?53RMXV99KMFC16677720353
reply from Alison TCL Customer Support

Hi Signman, We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Jun 27, 2025
Reviewer name: Jema
2 out of 5 stars
2 out of 5 stars review

[This review was collected as part of a promotion.] Bought this tcl tv 2 years ago. Today we have the black screen of death. Will never buy another tcl product. Waste of your money.

Review from tcl.com
Helpful?53RMXV99KMFC16677720353
reply from Alison TCL Customer Support

Hi Jema, Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can. Thank you, TCL Customer Support

Feb 24, 2025
Reviewer name: Homieg123
5 out of 5 stars
5 out of 5 stars review

Great tv!

[This review was collected as part of a promotion.] I bought this for my partner for Valentine’s Day and absolutely love it!!!! And Kaye help was amazing!!!!

Review from tcl.com
Helpful?53RMXV99KMFC16677720353
reply from Alison TCL Customer Support

Hi Homieg123, We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Jun 30, 2025
Reviewer name: Money
5 out of 5 stars
5 out of 5 stars review

Great support

The TV initially would not allow me to log into my Google account but Patricia was able to assist me in troubleshooting my new TCL TV. I am please with the picture and functionality so far!

Review from tcl.com
Helpful?53RMXV99KMFC16677720353
reply from Alison TCL Customer Support

Hi Money, We appreciate you taking the time to provide your thoughtful feedback. We are pleased to hear that you are enjoying your TV thus far. Hopefully you are able to take your viewing experience to the next level with your new TCL TV. Enjoy! Thank you, TCL Customer Support

Feb 2, 2025
Reviewer name: S777
5 out of 5 stars
5 out of 5 stars review

Happy Customer

[This review was collected as part of a promotion.] Lanze was fantastic! He was able to connect our xumo streaming remote to our new tv. He did a lot of work and was very patient.

Review from tcl.com
Helpful?53RMXV99KMFC16677720353
reply from Alison TCL Customer Support

Hi S777, We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Feb 22, 2025
Reviewer name: Kay9
5 out of 5 stars
5 out of 5 stars review

Great customer service!

[This review was collected as part of a promotion.] Great TV with excellent picture, when I had sound problems I called customer service and Fatima helped me fix the problem!

Review from tcl.com
Helpful?53RMXV99KMFC16677720353
reply from Alison TCL Customer Support

Hi Kay9, We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support