Customer reviews for TCL 50" Class S-Series 4K LED Smart TV

Customer reviews for TCL 50" Class S-Series 4K LED Smart TV for

TCL 50" Class S-Series 4K LED Smart TV

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4.8 out of 5 stars

stars188 ratings188 reviews

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Oct 14, 2025

Trésor

5 out of 5 stars review

Great Support assistance 😊

Joan - spoke very clear and professional. She demonstrated unlimited patience while waiting for me to navigate the T.V's remote control. She followed her trouble shooting documentation along with her trouble shooting skills,and her muscle memory from past clients. It's was a pleasure to work with Joan with just one call😊

Review from tcl.com

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reply from Alison TCL Customer Support

Hi Trésor, We appreciate your thoughtful feedback! We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Sep 25, 2025

Nonefor none

5 out of 5 stars review

Great Picture and sound

[This review was collected as part of a promotion.] I've had this TV for a couple months. It's AWESOME. Lei was patient and very courteous to me. Thank You Lei!!

Review from tcl.com

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reply from Alison TCL Customer Support

Hi Nonefor none, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Jun 11, 2025

Smart Bikini

5 out of 5 stars review

antenna reception

[This review was collected as part of a promotion.] MS ICA. excellent customer support. Purchased TWO SMART TCL 43" & 40". STARTUP Instructions for 70 year old man can be challenging . on going KSAT 12 SAN ANTONIO TV STATION CHANGED TOWERS and doesn't connect like other stations step by step to search stations 10-10 jump to12-2 12-1. (ABC) normal stations SPECTRUM SERVICE RATES WERE AT $275.00 PER MONTH TERMINATED 5/28/2025 Support is great once the tv are set up . I NEED TUTORIALS TCL SITE HOW TO OPERATE BOTH TVS 40" AND 43"

Review from tcl.com

Helpful?

reply from Alison TCL Customer Support

Hi, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

May 22, 2025

Fatalflaw

5 out of 5 stars review

Contact number on the back of the tv

[This review was collected as part of a promotion.] Chay helped me restart my TV and get the screen back for the kids. I found her by calling the phone number on the back of the TV. Had the answering computer first but after it did not help I got Chay. She was calm and kind and knew how to reset my TV. She was sympathetic to the loss of saved data. And we got the TV back. I have to set up apps again but thats not a big deal. Thank you Chay

Review from tcl.com

Helpful?

reply from Alison TCL Customer Support

Hi Fatalflaw, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Jun 11, 2025

CmsP

5 out of 5 stars review

Thank you

[This review was collected as part of a promotion.] I just bought this tv and called for assistance setting up my sound bar. I talked with Jolina and she was super. She stayed very calm and very patient with me as we went through multiple trys. Being 74, I really appreciated her patience and understanding.

Review from tcl.com

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reply from Alison TCL Customer Support

Hi CmsP, We appreciate you posting your thoughtful review. We hope that your new TCL TV helps you immerse yourself in whatever content you choose to watch or play! Please enjoy your TV! Thank you, TCL Customer Support

May 16, 2025

JDfromCT

5 out of 5 stars review

Helpful assistance

I needed help on setting up an XFinity remote and called the 877 number. I requested a real agent and was paired with Angela. She worked long and hard to get my remote set up in order to use on/off and adjust and mute volume. Angela was patient, clear, and cordial. It took about 20 minutes but she was terrific. When one effort failed, she didn’t give up. This is our second TCL tv. We love the first one and hope this is as useable. Angela got us off to a good start! Thanks.

Review from tcl.com

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reply from Alison TCL Customer Support

Hi JDfromCT, We appreciate your thoughtful feedback. Please enjoy the great size and quality of this TV. Thank you for choosing TCL to be part of your family again! Thank you, TCL Customer Support

Sep 18, 2025

Ghanley

5 out of 5 stars review

Service

[This review was collected as part of a promotion.] Shy very good service halping me aghkkkgffctggggg

Review from tcl.com

Helpful?

reply from Alison TCL Customer Support

Hi Ghanley, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Jun 27, 2025

Jema

2 out of 5 stars review

[This review was collected as part of a promotion.] Bought this tcl tv 2 years ago. Today we have the black screen of death. Will never buy another tcl product. Waste of your money.

Review from tcl.com

Helpful?

reply from Alison TCL Customer Support

Hi Jema, Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can. Thank you, TCL Customer Support

Aug 20, 2025

glenn72

1 out of 5 stars review

DO NOT BUY, only 2 months in, screen goes blank

[This review was collected as part of a promotion.] I would be watching tv and screen would studder then went blank, so have to unplug and wait then power back on, sometimes it just goes blank and reboots and also has given me a just green screen. Contacted TCL and what hoops you have to go through, send video of problem emails after email also 2 to 3 days for response. So they sent a Tech out replaced the main board, so had to setup the tv all over again, settings, apps and logins which takes time. The problem is worse going blank 2- 3 times and evening while watching tv . Still waiting on support, they want videos of the problem, happens on occasion so I am trying to record it with a security camera, so i can send that in to them which the size of file is to big to send regular email so will have to use a share folder for this. I am techy so I am working on this but if you aren't good luck. I like the features,picture,sound, but I think I just got a bad one, but buyer beware.

Review from tcl.com

Helpful?

reply from Alison TCL Customer Support

Hi glenn72, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, TCL Customer Support

Jan 24, 2026

BRANDON

1 out of 5 stars review

This TV has a terrible picture. Definitely not deserving of a 4.8 review. The remote is not responsive either. Will be returning.

Helpful?

reply from TCL Expert

Hi Brandon, Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Sara TCL Customer Support