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Customer reviews for TCL 50" Class S-Series 4K LED Smart TV for
TCL 50" Class S-Series 4K LED Smart TV
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4.7 out of 5 stars
stars
189 ratings189 reviews
  1. 5 stars86% (162)
  2. 4 stars8% (16)
  3. 3 stars2% (4)
  4. 2 stars2% (3)
  5. 1 star2% (4)
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Showing 1-10 of 189 reviews
Oct 14, 2025
Trésor
5 out of 5 stars review

Great Support assistance 😊

Joan - spoke very clear and professional. She demonstrated unlimited patience while waiting for me to navigate the T.V's remote control. She followed her trouble shooting documentation along with her trouble shooting skills,and her muscle memory from past clients. It's was a pleasure to work with Joan with just one call😊

Review from tcl.com
Helpful?53RMXV99KMFC16677720353
reply from Alison TCL Customer Support

Hi Trésor, We appreciate your thoughtful feedback! We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Aug 11, 2025
Florida1$
5 out of 5 stars review

Sound bar issue

[This review was collected as part of a promotion.] I love the TV and needed help adding sound bar and ANBY was a great help in solving my issue very professionally.

Review from tcl.com
Helpful?53RMXV99KMFC16677720353
reply from Alison TCL Customer Support

Hi Florida1$, We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Sep 25, 2025
Nonefor none
5 out of 5 stars review

Great Picture and sound

[This review was collected as part of a promotion.] I've had this TV for a couple months. It's AWESOME. Lei was patient and very courteous to me. Thank You Lei!!

Review from tcl.com
Helpful?53RMXV99KMFC16677720353
reply from Alison TCL Customer Support

Hi Nonefor none, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Aug 15, 2025
Cynthia
5 out of 5 stars review

Great features and customer with Joan

I love my TCL TV and the TCL Product!!!!…..Joan was the best and the greatest of help for me to start my new tv….. will only buy TCL TV because they have the best customer service support

Review from tcl.com
Helpful?53RMXV99KMFC16677720353
reply from Alison TCL Customer Support

Hi Cynthia, We appreciate you posting your thoughtful review. We hope that your new TCL TV helps you immerse yourself in whatever content you choose to watch or play! Please enjoy your TV! Thank you, TCL Customer Support

Jul 29, 2025
Carolyn
5 out of 5 stars review

Great all around

[This review was collected as part of a promotion.] Joan was wonderful. She helped me set up my TV. The TV is great also.

Review from tcl.com
Helpful?53RMXV99KMFC16677720353
reply from Alison TCL Customer Support

Hi Carolyn, We appreciate you posting your thoughtful review. We hope that your new TCL TV helps you immerse yourself in whatever content you choose to watch or play! Please enjoy your TV! Thank you, TCL Customer Support

Sep 18, 2025
Ghanley
5 out of 5 stars review

Service

[This review was collected as part of a promotion.] Shy very good service halping me aghkkkgffctggggg

Review from tcl.com
Helpful?53RMXV99KMFC16677720353
reply from Alison TCL Customer Support

Hi Ghanley, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support

Jul 28, 2024
jessica1620
5 out of 5 stars review

Awesome Smart TV

[This review was collected as part of a promotion.] This tv is awesome! The picture is amazing! I love how everything is right there, including other apps, etc. It’s easy to flip channels and apps. Remote control is slim and easy to hold onto. We use it for gaming on for my son and now he wants to switch his tv in his room for this one. It was easy to set up and all u see my google account so I can control it on my phone. The sound is great especially for gaming.

Review from tcl.com
Helpful?53RMXV99KMFC16677720353
reply from Brandon TCL Customer Support

Hi Jessica, We appreciate you posting your thoughtful review. We hope that your new TCL TV helps you immerse yourself in whatever content you choose to watch or play! Please enjoy your television! Sincerely, TCL Customer Support

Jun 27, 2026
Tnshopper0722
2 out of 5 stars review

Verified Purchase

Don't buy if you use Xfinity streaming!

I would not recommend this TV if you have Xfinity streaming because you can't download the app on Google TV. I am also having a problem casting from my Iphone and getting the device added to the TCL app. Luckily I still have my Firestick from old TV and I only use TV in bedroom.

Review from walmart.com
Helpful?53RMXV99KMFC16677720353
reply from TCLExpert

Hi Tnshopper0722, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. While the Xfinity TV app is not currently an available streaming app on this TV featuring the Google operating system, our TCL TVs have access to 5,000+ apps with over 500,000 TV shows and movies available through the App store. Thank you, Alison TCL Customer Support

Aug 20, 2025
glenn72
1 out of 5 stars review

DO NOT BUY, only 2 months in, screen goes blank

[This review was collected as part of a promotion.] I would be watching tv and screen would studder then went blank, so have to unplug and wait then power back on, sometimes it just goes blank and reboots and also has given me a just green screen. Contacted TCL and what hoops you have to go through, send video of problem emails after email also 2 to 3 days for response. So they sent a Tech out replaced the main board, so had to setup the tv all over again, settings, apps and logins which takes time. The problem is worse going blank 2- 3 times and evening while watching tv . Still waiting on support, they want videos of the problem, happens on occasion so I am trying to record it with a security camera, so i can send that in to them which the size of file is to big to send regular email so will have to use a share folder for this. I am techy so I am working on this but if you aren't good luck. I like the features,picture,sound, but I think I just got a bad one, but buyer beware.

Review from tcl.com
Helpful?53RMXV99KMFC16677720353
reply from Alison TCL Customer Support

Hi glenn72, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, TCL Customer Support

Jan 24, 2026
BRANDON
1 out of 5 stars review

This TV has a terrible picture. Definitely not deserving of a 4.8 review. The remote is not responsive either. Will be returning.

Helpful?53RMXV99KMFC16677720353
reply from TCL Expert

Hi Brandon,<br /><br />Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We&#39;d like to gather more information to better understand what is occurring. Please reach out to us at tclsocial&#64;tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.<br /><br />Thank you,<br /><br />Sara<br />TCL Customer Support