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Customer reviews for Roborock QRT78 Robot Vacuum & Mop with Multifunction Dock, 10,000Pa Suction, Auto Mop Washing, Self-Emptying & Refill for
Roborock QRT78 Robot Vacuum & Mop with Multifunction Dock, 10,000Pa Suction, Auto Mop Washing, Self-Emptying & Refill
4.6 out of 5 stars
stars
230 ratings211 reviews
  1. 5 stars81% (186)
  2. 4 stars11% (25)
  3. 3 stars1% (3)
  4. 2 stars2% (5)
  5. 1 star5% (11)

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Showing 11-20 of 211 reviews
Sep 30, 2024
Reviewer name: Paul
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good

I like this a lot, it feels premium. I would easily recommend this but it also just lacks a bit of scrubbing power, sometimes it just doesn't get something out/off of the floor. Rarely happens but it happens. The software is decent too, I feel like I got a lot of control.

Review from us.roborock.com
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Nov 3, 2025
Reviewer name: Alex
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great vaccum but has several considerations

Roborock Qrevo S5V Robot Vacuum did a very good job after coming to my apartment. I hardly vaccum by myself after it came. My apartment is mostly covered with carpet, and it did very well in sucking dust and hair from the carpet. My hair is very long, so sometimes I see a ball of entangled hair on the floor after the robot finished cleaning. I'm fine with that, as the hair was put together in a form that is easy to pick up and throw away, and that the hair does not tangle the scroll nor block the machine. My only complain is about its positioning system. My closet door is covered with mirrors, and the robot did very bad in positioning when it was placed in front of a mirror, even if the mirror is kind of far away.

Review from us.roborock.com
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Dec 2, 2024
Reviewer name: Caleb S
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Solid, but AI detection not completely reliable

The unit has been great so far minus a pet mishap. The AI detection has proved to not be completely reliable though, my dog had an accident on the floor and the robot happily drove right through it. It wasn't a small pile, so I feel as if it should have been seen. It detects some things and doesn't detect others so it is hit or miss.

Review from us.roborock.com
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Sep 4, 2026
Reviewer name: Gary D
2 out of 5 stars
2 out of 5 stars review

Not the best

I bought this last month and don't really like it, it vacuums okay and mops okay, not great. It pushed everything into the dust bin so tight it cannot empty it's self, I have to remove the dust bi manually. It keeps going into hibernate and is a pain to reload the wi fi The navigation is hard to grasp, I don't know how to clean just some rooms or the whole house. It is also hard to know if I choose vac and mop of just vac. This is not a vacuum for the older folks who are not tech savvy. It would also be easier if the app loaded on a computer rather than a phone. Phone are to small and I always have a hard time doing anything on my phone.

Review from us.roborock.com
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reply from Roborock customer service

Dear Customer, I hope you are doing well. We are sorry to hear about the issues you have experienced with your robot, as well as the inconvenience you have encountered during operation. We understand it can be when the product does not meet your expectations, especially when you were looking forward to using it. To help you get the best experience, we recommend keeping the robot on the docking station when it is not cleaning, ensuring that the dust bag cover is securely in place, then removing the dust bag and pressing down the plate to check whether the dust outlet is blocked. If you would like the robot to clean only specific room(s), we kindly recommend setting up a Routine in the app, selecting the room(s) you would like cleaned, and following the setup steps shown in this video: https://youtube.com/shorts/gdHY0C59_fQ If you need any assistance, kindly reach out to our dedicated customer service team via support-us@roborock.com or by phone at 1-855-960-4321. We would appreciate the opportunity to better understand your experience and do our best to provide appropriate support. Best regards, Roborock Customer Care Team

Jan 6, 2026
Reviewer name: Adam
2 out of 5 stars
2 out of 5 stars review

Not worth it

Disappointing. Loses WiFi constantly despite being in the same room as the router. Started damaging adamroborock@dillpickle.pw rug edges after just a few runs.

Review from us.roborock.com
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Jun 12, 2026
Reviewer name: Claudia
4 out of 5 stars
4 out of 5 stars review

Good overall

The vacuum set up was easy. It doesn’t get stuck. It leaves me fur balls all over the house. I set the suction to high but it won’t pick all the dog fur up. The vacuum doesn’t vacuum its ramp area lol. Also, I do not get notice of when the bag is full and needs to be emptied

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Mar 1, 2026
Reviewer name: Karl
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Overall nice but super glitchy wifi and scheduling

Works well but super glitchy WiFi. I like the object avoidance which works well except for the occasional sock and never sees charging cords so goes over those all the time and gets caught. Twice it's gotten lost and lost WiFi so came home to a vacuum with a dead battery and since the wifi connection was broken had to hunt down to where it was. Even tried a WiFi extender and it seems to only help a little bit. Set up a scheduled clean but then got tired of the time so deleted the schedule, but the robot kept going off at 9am, finally just did a factory reset and that killed the schedule issue. Overall I like the self mopping and when the robot doesn't get stuck it does keep the house really clean.

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reply from Roborock support

Thank you for your detailed feedback. We sincerely apologize that the product fell short of your expectations. Your experience is important to us, and we are committed to using your input to improve our products and services.

May 4, 2026
Reviewer name: cp
3 out of 5 stars
3 out of 5 stars review

A very good machine but it sucks that you have to download an app to use additional features otherwise I would have given it a 5. I have a flip phone and had I know that you had to use this stupid app I would have never purchased this unit.

Review from us.roborock.com
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reply from Roborock customer service

Hi, Thank you for your review! We’re glad to hear you’re enjoying the cleaning performance. We apologize for the frustration regarding the App. While the App unlocks advanced features like custom scheduling and mapping, the robot can still perform its primary cleaning and docking functions using the physical buttons on the unit itself. We appreciate your feedback as it helps us improve accessibility for all users. If you have any other questions, we’re always here to help! Best regards, Roborock Team

May 21, 2025
Reviewer name: Zchkai
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Surprisingly impressed

My new housekeeper, Edie, is amazing! I have two big dogs with non-stop shedding, drooling, footprints and debris. A plain robot vac was not enough. The app and setup are very user-friendly with many settings. She runs on schedule and the vacuum is really quiet! It has a nice, large vacuum bag. The spinning mops do a great job avoiding carpets and clean vinyl-plank and hardwood floors thoroughly. This robot and its many parts require simple, routine maintenance to keep everything clean and functioning smoothly. It easily adjusts when I move it to another floor of the house. Great price for amazing functionality.

Review from us.roborock.com
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Nov 4, 2025
Reviewer name: Dane M
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very happy with my purchase

So far so good. I've owned Roomba's, Neato's, a couple of Wyze robot vacs, and cheap black friday robo vac. This Roborock smokes them all. Love how quiet it is. Love the obstacle avoidance and mopping capabilities. If I had a complaint I'd be the cost of the bags and replacement mop pads. Maybe also the size of the base unit. It's a much bigger than expected height wise. We have a fairly decent size house with hardwoods, carpet in a couple rooms, rugs over some of the hardwoods. Never had an issue with the rugs getting wet or their being hair or dirt piled up next the rugs. We have a large dog so their is plenty of dog hair. This thing is great at picking it all up and moping the floors. So far a couple of nonths in I'm loving it. Now hoping this thing lasts a few years.

Review from us.roborock.com
Helpful?3CFZP00VCE3O16585469031