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Customer reviews for Roborock QRT78 Robot Vacuum & Mop with Multifunction Dock, 10,000Pa Suction, Auto Mop Washing, Self-Emptying & Refill for
Roborock QRT78 Robot Vacuum & Mop with Multifunction Dock, 10,000Pa Suction, Auto Mop Washing, Self-Emptying & Refill
4.6 out of 5 stars
stars
225 ratings210 reviews
  1. 5 stars81% (183)
  2. 4 stars11% (24)
  3. 3 stars1% (3)
  4. 2 stars2% (5)
  5. 1 star4% (10)

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Showing 31-40 of 210 reviews
Nov 3, 2025
Reviewer name: Linder
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Roborock Rocks!

I have used Roomba (irobot) for years but Roborock exceed beyond Roomba and has many more features an smarter in many ways. From now on, I am only buying Roborocks becuase it has far superior technology and settings.

Review from us.roborock.com
Helpful?3CFZP00VCE3O16585469031
Nov 3, 2025
Reviewer name: Mike C
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best robot vacuum I've owned

So far this is the best robot vacuum I've ever owned. It is very efficient with vacuuming and moping. The obstacle avoidance is also superior to previous manufacturers.

Review from us.roborock.com
Helpful?3CFZP00VCE3O16585469031
Jun 9, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Life Changing

2 weeks in and this thing has been awesome! It is so refreshing to come home everyday to clean floors and occasional jam first seems like it took a few days for us to adapt to keeping things off the floor more than we used to and close doors to rooms we don't want it getting into but it starts everyday at 9am and works for about 3 hours doing its thing just change out the dirty way every 2-3 days and refill it is all the maintenance this requires. App can be a little confusing setting up not a fan of the overall layout of it but besides that worth every single penny!

Helpful?3CFZP00VCE3O16585469031
Jun 26, 2026
Reviewer name: sean
5 out of 5 stars
5 out of 5 stars review

Just do it but make sure you robot proof

Most issues prople have can easily be resolved by making sure you completely robot proof before letting him/her out. Cords? Socks? Pet grossness? Baby items? Shoelaces? He will choke on those! We love him! This is our second robot and he's the best!

Helpful?3CFZP00VCE3O16585469031
May 28, 2026
Reviewer name: Howard
5 out of 5 stars
5 out of 5 stars review

We love her!

Review by Howard's wife. We call her Alfie. Our grandson named it Alf-after the sit-com alien. What a lovely gift. It's like having a maid. We live in rural east Texas. Everyone comes through our kitchen door. I'm barefoot most of the time and hate dirty floors, Alfie cleans and mops every day. In a way she's like a cat, throws up a fur ball every now and then, when vacuuming the wool rug in the living room, but we love her! We never would have bought it for ourselves, but wish we had a robo-vac sooner.

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May 23, 2026
Reviewer name: As
2 out of 5 stars
2 out of 5 stars review

I bought this an year ago and smart ai is the worst option which has in it.

Review from us.roborock.com
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reply from Roborock customer service

Thank you for your detailed feedback. We sincerely apologize that the product fell short of your expectations. Your experience is important to us, and we are committed to using your input to improve our products and services.

Jun 25, 2025
Reviewer name: Teresa334
1 out of 5 stars
1 out of 5 stars review

So disappointed!

I used this for one week before returning to the store. Horrible! It left piles of hair all over my hardwood floors and rugs. It was constantly getting clogged up and wouldn't empty. I've had a much cheaper version of a Shark robot vaccum for the past 3 yrs that does so much better than this one. I had heard such good things about the Roborock vacuums and couldn't wait to own one. Then, I couldn't wait to return it. I've got my old cheap Shark one plugged in and running again. It doesn't mop like this one, but at least I don't have to pick up hairballs all over the floor!

Helpful?3CFZP00VCE3O16585469031
reply from Roborock support

Hi, we are sorry about any inconvenience caused. We also wish to clarify that pet hair, due to its light and often tangled nature, can easily clog the air duct or dustbin, especially when mixed with moisture. You may conduct a simple test to further understand the situation. Manually empty your dustbin completely, then place some dry, non-fibrous materials inside, such as cereal or paper shreds. Initiate the dust empty process again. If these dry items are not successfully collected into the dust bag, please contact our support service team for further help!

Mar 10, 2026
Reviewer name: MBR
5 out of 5 stars
5 out of 5 stars review

Quiet and Nimble Cleaner

I recently upgraded one of my iRobots to a QV 35A and was surprised how quiet the robot was and how efficient and thorough it cleaned. I was so surprised that I bought a second unit for my second floor to replace that iRobot as well. Very happy with both purchases and never going back to iRobot.

Review from us.roborock.com
Helpful?3CFZP00VCE3O16585469031
Apr 3, 2026
Reviewer name: Texas86
1 out of 5 stars
1 out of 5 stars review

Very annoying, vacuum and very time-consuming this vacuum must spend more time vacuuming the areas in my living room, then vacuuming the entire living room. For instance, I have it vacuuming. It starts outlining in the living room, but then it goes immediately starts vacuuming the area rugs. It's been most of its time there, then it will go back and vacuum the hard floor, even though that that setting is not turned on to vacuum the rugs first, it still will I've tried everything deleting the carpet hard reset cache clear this vacuum just seems to do what it wants to do

Helpful?3CFZP00VCE3O16585469031
reply from Roborock support

Hi, <br /><br />Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution. <br /><br />Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right. <br /><br />Best Regards,

Mar 27, 2026
Reviewer name: PK
5 out of 5 stars
5 out of 5 stars review

Easy/cheap/not for pet hair

This is an older generation robot, but it still performs good enough for the price. If you set your expectation as '80% as good as a human could have been' you'll be satisfied 99% of the time. Dont use "vac and mop", use Vac THEN mop. Clean often (dont delay and let dirt accumulate/stick to surfaces). Routing/traversal: Builds very good maps (gets confused with mirrors/shiny surfaces though), quite precise in traversing to/within zones (better than 10R), smaller in size than more advanced robots so can get in more places without the need to move chairs/coffee tables/etc. Doesnt have the high lift capability so can get stuck on furniture legs that lay flat on the ground or high-pile carpets. Vacuuming: 10k suction is not very powerful, so expect to run Turbo/Max most of the time (eats battery charge quick). 1X Vacuuming goes a bit too wide and misses some narrow spots, so expect to use 2X and "normal" routing even for quick cleanups. Doesnt do well with clumps of pet hair on a carpet - rolls them into 'hair sausages' and leaves them on the carpet. Mopping: the regular mode is good for spills pick up, 'deep clean' does much much better job and doesnt take that much more time (dont get scared by the warning); this model does not have a cleaning solution dispenser, just the water, so if there's something stuck might need pre-treatment or 2X Deep clean. Does not get all the corners mopped but the little rotating brush gets most of the stuff (other than something stuck to the floor).

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