Hello Jackie, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 1.1cu. ft. Stainless Steel 1000W Microwave with 10 Adjustable Power Levels. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.

Hello Carmen, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 1.1 Cu. ft Countertop Microwave Oven in Stainless Steel. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.

Hi Mary, we are happy to hear you love your Frigidaire 1.1 Cu. ft Countertop Microwave Oven in Stainless Steel.

Hi WalmartCustomer, we are glad to hear you like your Frigidaire 1.1 Cu. ft Countertop Microwave Oven in Stainless Steel.

Hi Becky, it sounds like the Child Lock Feature has been engaged.<br />The lock prevents unsupervised operation by children.<br />To set: In standby mode, press and hold STOP/CANCEL button for 3 seconds, then a<br />beep will sound, the oven will auto enter child lock mode the display will show &#34;Loc&#34;<br />for 3 seconds. Press any button, the display will show &#34;Loc&#34; for 3 seconds.<br />To cancel: Press and hold STOP/CANCEL button for 3 seconds, then a beep will<br />sound, and the &#34;Loc&#34; will disappear.<br />If you need assistance, our support team is available at support2&#64;curtiscs.com, 1-800-968-9853, or https://www.curtisint.com/product-support.

Hello Retta, thank you for your review. Some operational sounds such as fans, compressors, or ice dropping into the basket are normal during operation. Ensuring the unit is placed on a flat, stable surface can also help reduce vibration.<br />If you have concerns about the noise level, please contact our support team at support2&#64;curtiscs.com or 1-800-968-9853.

Hello L Blevins, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 1.1cu. ft. Stainless Steel . We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations.

Hello Jds, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 1000-Watt Stainless Steel Microwave With 10 Adjustable Power Levels. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.

Hello Busymomof5, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 1000 Watt Stainless Steel Microwave with 10 Adjustable Power Levels. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations.