Hi, Cindy. Thank you for sharing your experience with us. We understand that the LG Washer (WM6500HWA) model has been experiencing connectivity issues. We strive to provide high-quality products that exceed our customer's needs. For help, ensure that the washing machine is within range of your home WiFi router and that there are no obstructions that could interfere with the signal. Additionally, you may want to consider resetting the WiFi connection on the washing machine and re-establishing the connection to your home network. For more information, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-the-wifi-connection--20152621442788. For further assistance, please reach out to us on social media @LGUSSupport. We appreciate your patience and the opportunity to address your concerns. ^Juvy

Thanks so much for sharing your experience with us about the LG 5.0 cu. ft. Mega Capacity Smart Front Load Energy Star Washer with TurboWash® 360° and AI DD® Built-In Intelligence, model WM6500HBA. We’re sorry you weren’t satisfied with our product. Please know that this is not the experience we are trying to achieve here at LG. We will work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. This will be considered for our continuous improvement. If you have questions or further concerns, please reach out to our support team via private message on Facebook or Twitter through @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information along with your model and serial numbers. We will be happy to assist you. ^Danee

Hey there, black hawk down. Noises during the spin cycle can be caused by laundry becoming unbalanced in the drum, foreign objects stuck in the tub, or the washer not being level. Let's try a few tips that may help to resolve this. Identify the Problem. Firstly, you need to identify the source of the problem. Check the Load. An overloaded washing machine is a common cause of noise during the spin cycle. Level the Washing Machine. Check the Drum. If none of these tips prove helpful. We're always here to help resolve. Simply, send us a private message on social media using the handle @LGUSSupport with the serial/model and phone number. We're here where the red flags are waiting to help. ~Tanisha

Hi, there. Thank you for sharing your experience with us. It’s great to hear how well your LG Washer (WM6500HBA) model is working for your home. This unit is designed with a large Ultra Large Capacity drum, making it ideal for bulky items like king‑size quilts and mattress covers while still delivering powerful cleaning performance. Its TurboWash 360 technology and AI Direct Drive help ensure efficient, fabric‑care‑focused washing with every load. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy

Hi, there. We appreciate you leaving us a review on your LG Washer (WM6500HWA) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy

Hey there Mike! We want you to have the best experience with your LG washer, and we'd be more than happy to look into this further with you. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about what's happening with your washer, and we'll be ready to help! *Josh

Hey there. We're so glad you're loving your LG washer! 😍 The large capacity and AI function really make laundry easier and more efficient. If you're looking for even more convenience, the matching LG 27" pedestal storage drawer can provide extra storage space and elevate your washer for easier loading and unloading. Check it out here: https://shorturl.at/4KUs0. You can even connect with one of our live agents to get an exclusive deal just for you! Got any more questions? You can always reach us on social media @LGUSSupport. Let's boost your laundry game to new heights! 🧺^David

Congratulations! Glad to hear you love to use your LG Dish Washer #LifesGood when the features available in your dish washer make cleaning seem like less of a chore! Should you ever need support, don't hesitate to contact us via phone or chat support. The details of these options can be found here: https://www.lg.com/us/support/contact. ^Tanisha

Hi there, we understand and appreciate you taking the time to share your experience with the 5.0 cu. ft. Mega Capacity Smart Front Load ENERGY STAR® Washer with TurboWash® 360° and AI DD® Built‑In Intelligence, model WM6500HWA. It’s great to hear that the washer is performing quietly and delivering strong results — this model is designed for powerful cleaning with smart efficiency. Since you mentioned wanting more information, one helpful tip is to explore the AI DD® and TurboWash® 360° features in the settings menu, as they offer additional customization for different fabric types and load sizes. You can explore the full product details here: https://www.lg.com/us/washers/lg-wm6500hwa-front-load-washer If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Rich

Hey there—thanks for sharing! Truly a clean machine dream! 🧼✨ We're happy to hear your clothes are coming out just the way you like with your LG washer’s mega capacity and smart ThinQ controls. Convenience and clean clothes at your fingertips! 📱 If you ever need us, we're always available to help on social media @LGUSSupport! *Joseph