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Customer reviews for 5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White for
5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White
4.3 out of 5 stars
stars126 ratings126 reviews
  1. 5 stars73% (92)
  2. 4 stars9% (11)
  3. 3 stars5% (6)
  4. 2 stars6% (8)
  5. 1 star7% (9)
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Showing 101-110 of 126 reviews
Dec 31, 2024
Nan04
5 out of 5 stars review

Great features

We bought this washer a month ago and we are very pleased with it. I was surprised how easy it was to add a washing cycle to the main cycle menu. The large capacity is great for a king size quilted bedspread.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
reply from LG Digital Team

We’re so happy to hear that you’re enjoying your new washer Nan! It’s awesome that you found it easy to add a washing cycle to the menu – we’re all about making things as convenient as possible for you. And we’re thrilled to know the large capacity is making laundry days easier, especially for your king-size bedspread! Thanks for choosing LG! 🧺💙 ^Anthony

Dec 2, 2024
Cees Home
5 out of 5 stars review

Large Capacity

I purchased this Washer about 8 months ago. It gets heavily used. I do love the large capacity and how it can fit a King Size Comforter. It saves a trip to the Laundromat!

Review from lg.com
Helpful?59NGNZ513YRC16423910069
reply from LG Digital Care Team

Hi Cees, thank you for sharing your experience with the LG 5.0 cu. ft. Mega Capacity Smart Front Load Washer, model WM6500HWA. It’s great to hear how well it’s handled heavy, frequent use over the past eight months. The large capacity is definitely a standout feature, and we’re glad it’s saving you those extra trips to the laundromat — especially when it comes to washing king‑size comforters. If you ever need assistance with your washer, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^Rich #LifesGood ❤️

Feb 1, 2025
AJB81
4 out of 5 stars review

Sleek Smart Machine

I like the machine a lot. I do like the modern sleek look it cleans very well, the AI functionality works great. I do wish the knob used to Switched between cycles was a little sturdier, but not a huge deal. Overall, very happy with the machine.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
reply from LG Digital Team

We’re so glad to hear you’re loving the sleek design and powerful AI functionality! 💡✨ It’s all about that perfect balance of performance and style. We totally get your feedback on the knob and appreciate you sharing—comfort and ease are key. Thanks for trusting us to elevate your experience. Here’s to more clean and effortless days ahead! 🧼^Anthony

Jul 22, 2024
Cindy SF
3 out of 5 stars review

WiFi

[This review was collected as part of a promotion.] I bought this unit 3 months ago and I’m having issues with it going offline. As well as my lg refrigerator. I have no issues with my home WiFi something needs to be corrected with lg.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
reply from LG

Hi, Cindy. Thank you for sharing your experience with us. We understand that the LG Washer (WM6500HWA) model has been experiencing connectivity issues. We strive to provide high-quality products that exceed our customer's needs. For help, ensure that the washing machine is within range of your home WiFi router and that there are no obstructions that could interfere with the signal. Additionally, you may want to consider resetting the WiFi connection on the washing machine and re-establishing the connection to your home network. For more information, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-the-wifi-connection--20152621442788. For further assistance, please reach out to us on social media @LGUSSupport. We appreciate your patience and the opportunity to address your concerns. ^Juvy

Sep 9, 2024
LG washer product
5 out of 5 stars review

Good tech washing machines

[This review was collected as part of a promotion.] This washing machine is very good and it washed clothes very good. No complaints yet but I think it’s a good buy. The washer is soundless.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
reply from LG

Hello! We’re glad to hear your LG Washing Machine is delivering such a smooth, quiet, and effective clean. When a washer runs soundlessly and gets the job done right, it really makes laundry day feel effortless. It’s great knowing you’re happy with your choice! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

May 11, 2023
Raj Das
2 out of 5 stars review

Washer is okay but app and online is pathetic

Have not been able to use online system for registration, my id is locked and cannot use the website, plus using the app did not work. So their Digital functions are poor, the washer by itself is okay

Review from lg.com
Helpful?59NGNZ513YRC16423910069
reply from LG Social Media

Thanks so much for sharing your experience with us about the LG 5.0 cu. ft. Mega Capacity Smart Front Load Energy Star Washer with TurboWash® 360° and AI DD® Built-In Intelligence, model WM6500HBA. We’re sorry you weren’t satisfied with our product. Please know that this is not the experience we are trying to achieve here at LG. We will work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. This will be considered for our continuous improvement. If you have questions or further concerns, please reach out to our support team via private message on Facebook or Twitter through @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information along with your model and serial numbers. We will be happy to assist you. ^Danee

Sep 5, 2024
TatyanaK
5 out of 5 stars review

Love my washer

[This review was collected as part of a promotion.] My second LG washer. Because I loved my first one and upgraded to bigger version after the move. Impressed with washing power and cleanliness of my laundry !

Review from lg.com
Helpful?59NGNZ513YRC16423910069
reply from LG

Hi! We appreciate you sharing this wonderful experience with your LG Washer! It’s great hearing that your first LG served you so well that upgrading to a larger model was an easy choice. Knowing the washing power and the fresh, clean results continue to impress makes your loyalty even more meaningful! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Aug 18, 2024
MarkS527
5 out of 5 stars review

Nice washer, like the features with ThinQ app!

We have had our washer for a couple weeks, it is replacing another similar LG washer which was about 10 years old and was problem free. Replaced because we wanted an LG ventless heat pump dryer and this matches it.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
reply from LG

Hello, Mark! What a great review to read. We’re excited to hear your LG Washer is settling in nicely and that your previous LG unit served you well for a full decade. Pairing it with the new LG ventless heat pump dryer sounds like a perfect match — both in performance and style! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Jul 22, 2024
GM66
5 out of 5 stars review

Happy with LG machines

I looked at the reviews of this machine and liked the features and ratings. So I decided to buy the LG washer and dryer. I wish the cycle finished signal was a little louder.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
Nov 2, 2024
LG washer and LG washer
2 out of 5 stars review

Do not like them

[This review was collected as part of a promotion.] I do not like the washer the cycles are to long. I do not like the dryer the clothes comes out with lots of wrinkles

Review from lg.com
Helpful?59NGNZ513YRC16423910069
reply from LG Digital Care Team

Hey there! You should always have a quick wash cycle whenever you have a laundry day so you can have the best experience. This link (http://spr.ly/6428Se3Hi) helps explain why the time for a wash cycle is extended. So we can make sure everything is running at 100%, please send us a private message on social media at @LGUSSupport with your contact details, model number, and what troubleshooting you've already tried, and we'll be ready to help! *Josh