Hi, Cindy. Thank you for sharing your experience with us. We understand that the LG Washer (WM6500HWA) model has been experiencing connectivity issues. We strive to provide high-quality products that exceed our customer's needs. For help, ensure that the washing machine is within range of your home WiFi router and that there are no obstructions that could interfere with the signal. Additionally, you may want to consider resetting the WiFi connection on the washing machine and re-establishing the connection to your home network. For more information, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-the-wifi-connection--20152621442788. For further assistance, please reach out to us on social media @LGUSSupport. We appreciate your patience and the opportunity to address your concerns. ^Juvy

We’re so glad to hear you’re loving the sleek design and powerful AI functionality! 💡✨ It’s all about that perfect balance of performance and style. We totally get your feedback on the knob and appreciate you sharing—comfort and ease are key. Thanks for trusting us to elevate your experience. Here’s to more clean and effortless days ahead! 🧼^Anthony

Hi Cees, thank you for sharing your experience with the LG 5.0 cu. ft. Mega Capacity Smart Front Load Washer, model WM6500HWA. It’s great to hear how well it’s handled heavy, frequent use over the past eight months. The large capacity is definitely a standout feature, and we’re glad it’s saving you those extra trips to the laundromat — especially when it comes to washing king‑size comforters. If you ever need assistance with your washer, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^Rich #LifesGood ❤️

Hi! We appreciate you sharing this wonderful experience with your LG Washer! It’s great hearing that your first LG served you so well that upgrading to a larger model was an easy choice. Knowing the washing power and the fresh, clean results continue to impress makes your loyalty even more meaningful! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Thanks so much for sharing your experience with us about the LG 5.0 cu. ft. Mega Capacity Smart Front Load Energy Star Washer with TurboWash® 360° and AI DD® Built-In Intelligence, model WM6500HBA. We’re sorry you weren’t satisfied with our product. Please know that this is not the experience we are trying to achieve here at LG. We will work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. This will be considered for our continuous improvement. If you have questions or further concerns, please reach out to our support team via private message on Facebook or Twitter through @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information along with your model and serial numbers. We will be happy to assist you. ^Danee

Hello! We’re glad to hear your LG Washing Machine is delivering such a smooth, quiet, and effective clean. When a washer runs soundlessly and gets the job done right, it really makes laundry day feel effortless. It’s great knowing you’re happy with your choice! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hi, there. Thanks for sharing your experience with the LG Washer (WM6500HWA) model. It’s great hearing that after a few months, it’s been such a wonderful upgrade for you. Strong cleaning performance paired with the convenience of phone notifications really does make laundry feel a lot smoother, and it’s awesome knowing those features are making a difference in your routine. This unit is designed to blend smart functionality with powerful washing, so it’s wonderful to hear it’s living up to that for you. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy