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Customer reviews for LG Single Unit Front Load WashTower with 4.5 cu. ft. Washer and 7.4 cu. ft. Gas Dryer for
LG Single Unit Front Load WashTower with 4.5 cu. ft. Washer and 7.4 cu. ft. Gas Dryer
4.6 out of 5 stars
stars
519 ratings519 reviews
  1. 5 stars76% (397)
  2. 4 stars13% (69)
  3. 3 stars4% (19)
  4. 2 stars2% (10)
  5. 1 star5% (24)
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Showing 441-450 of 519 reviews
Jan 26, 2021
esotericwhisper
3 out of 5 stars review

Missing features and wants to shrink my clothes

I like that this product is space saving, but that's about where my liking of it ends. I miss the old LG washer and dryer that I had to leave behind at my old house. This unit thinks it knows what I want, but it's almost always wrong. It insists on drying my "tumble dry low" clothes on high! Until it can read care labels, I want it to stop telling me that it knows best! I only use the "Timed Dry" option because all the sensor dry options force too high a drying temp or are intended to stop before the items are completely dry. It's also missing critical features like "Rinse and Spin." When a load finishes washing still sudsy (which happens often), I have to start the cycle from scratch because there is no option to only rinse again! Talking about wasting resources. There is an option to add an extra rinse to a full wash cycle, which I often do, but sometimes one extra rinse wasn't enough to remove the suds. I'm using less HE detergent than recommended so I really don't know what the problem is. I really do want my old LG washer and dryer back (but in space-saving form), that had a simple "Custom Program" button and useful features like "Delay Start." I do not want to drive my washer and dryer with a smartphone! What's the point of being able to control it with a smartphone from anywhere in the world when you have to be within arm's reach in order to load it??

Review from lg.com
Helpful?3CFH0XQZMI4316422905230
reply from LGE Social Media

Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane

Jun 29, 2024
Seaisland
5 out of 5 stars review

Perfect combo

I thought i was replacing the stackable washer & dryer i had but this all in one unit is even better. All controls for easher & dryer are in the center. Easily reachable. Ive been an LG fan for many, many years with dishwashers & washer/dryers. The quality is always there

Review from lg.com
Helpful?3CFH0XQZMI4316422905230
reply from LG Digital Care Team

Hi there, thanks for taking a moment to share your experience with us. We understand you’re enjoying your Single Unit Front Load LG WashTower with Center Control model WKGX201HBA, and it’s great to hear how much easier the centered controls make day‑to‑day laundry. We understand how convenient it is when a single unit not only replaces a stackable set but actually improves the experience. It’s wonderful to know you’ve trusted LG for many years and continue to appreciate the quality across your appliances. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️

Nov 16, 2020
MVLSR
5 out of 5 stars review

I love the design and look of this solo comb unit!

Our 4 year old Samsung washer started having problems with stopping during various Our I had purchased matching Samsung washer/dryer 4 years ago and had problems with the washer. A technician came out and determined there was a short problem. He said he would order the part and come back out in a week. We then received a letter from Lowe's saying it would cost more to repair it than it was worth so they refunded our purchase price. I'm not buying anymore Samsung appliances since I've had nothing but problems with them. This situation required me to do some research for a new washer. We had stacked our Samsung washer and dryer due to limited space so I wanted another stackable combo unit. I decided to go with LG this time since I've had better luck with their products. I then found this new designed one piece washer/dryer unit so I purchased it from Home Depot this time (online purchase). This combo one-piece unit is 2 inches shorter than the previous Samsung washer/dryer stackable separate units and 1 inch less deep so it fit my space very well. I use a gas dryer and I did the installation myself and luckily no water or gas leaks! This single combo-unit runs well and they are quieter than the old Samsung separate units. I like the sleek design of this new LG combo unit and how the close the washer and dryer controls are. It looks very stylish and has operated very well so far. I would definitely recommend this unit for those who have space issues.

Review from lg.com
Helpful?3CFH0XQZMI4316422905230
May 2, 2021
Nichele
5 out of 5 stars review

Stylish and elegant

I purchased this at first just to for space saving as i redidy launched room. HOWEVER this machine is awesome. Features controls look and wifi makes this machine one of the best appliance thus far. Im washing everyday. The interactions with my home devices makes this unique and awesome.

Review from lg.com
Helpful?3CFH0XQZMI4316422905230
Aug 4, 2024
Mary in NJ
3 out of 5 stars review

Inelegant

[This review was collected as part of a promotion.] I am in the process of modernizing my laundry room with new cabinets, counters and sink. I replaced my washer and dryer with the LG WKGX201HWA wash tower. The washtower works well. The parts that come with the unit are 3 water hoses, a hose splitter, drainage hose, zip-tied to the water hoses, a dryer vent and two electrical cord. Attached is a picture. Still need to install the cabinets, but not sure if it will look better. I am focusing on the product, but the installation of a unit that is intended to replace 2 units needs to be considered before purchasing.

Review from lg.com
Helpful?3CFH0XQZMI4316422905230
reply from LG

Hi there. Thank you for sharing your experience with the LG WKGX201HWA WashTower. We appreciate your feedback as you modernize your laundry room. It's great to hear that the WashTower is working well for you. When it comes to installation, it's essential to consider the space and layout you have available, especially since this unit is designed to replace two separate machines. You may access this link: https://www.lg.com/us/support/product/lg-WKGX201HWA.ABWEEUS. If you have any concerns about the fit or functionality once your cabinets and counters are installed, please feel free to reach out for assistance. If you have any further questions or need support during your installation process, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to help you. We appreciate your patience and understanding. —Mau

Jun 29, 2021
Bluebird1
2 out of 5 stars review

Laundry Center Review

My laundry center is only eight months old and the touch panel on my washer is malfunctioning. I’m very disappointed because I really love the idea behind the laundry center. It fits in my laundry room area perfectly. I’ve contacted LG and now I’m waiting for a local repair person to repair my washer. I am not sure how long the repair process will take, parts may need to be ordered. Not very happy with the quality and dependability of this product and I will not buy another LG product.

Review from lg.com
Helpful?3CFH0XQZMI4316422905230
reply from LGE Social Media

We hate hearing your unit is not working properly. We’d like to gather more information to see if we can determine the issue. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane

Jan 31, 2021
Bev326
5 out of 5 stars review

All around great product

[This review was collected as part of a promotion.] I bought this washer dryer combination to replace my side by side system & it has provided additional storage space as well as it is very streamlined with leading edge technology! I can operate it with my iPhone. Maintaining it is so easy too. Every house needs my combo tower system!

Review from lg.com
Helpful?3CFH0XQZMI4316422905230
Feb 6, 2021
meli4733
5 out of 5 stars review

Smart laundry

My very first laundry at my very first condo. Maximized the laundry size with small space. We are very happy about and size. Style and features. Very smart too. For dryer it figure out how long it will run dryer machine and stop. After the delivery, next day we did laundry all day. Still need to learn how to use it but we are going to keep it forever.

Review from lg.com
Helpful?3CFH0XQZMI4316422905230
Apr 6, 2021
AOAO
5 out of 5 stars review

[This review was collected as part of a promotion.] The feature that really sealed the deal for us on the WashTower is the central control panel in the middle of the machine, which makes it so much more accessible than other models where the controls are separated and the dry controls are at the top. We also love the flat doors, which help keep our narrow walkway clear. Most front-loaders seem to have bulky bubble windows--these are much sleeker. We were concerned at first that the options in the control panel would be too overwhelming, but the menu is really easy to use. We've also been impressed with the sensors in the machines can determine how much time needs to be added to the dryer cycles.

Review from lg.com
Helpful?3CFH0XQZMI4316422905230
Jan 3, 2025
Manalapan
2 out of 5 stars review

The products require extra maintenance. The top ice maker requires chopping the ice at least 3 times a week, the water filter assembly required replacement, the washing machine requires the most maintenance, with draining the system often, otherwise the drainage water starts to smell! Never had these issues with similar products from other manufacturers Purchased a service contract with direct LG, another problem to get LG service rep

Review from lg.com
Helpful?3CFH0XQZMI4316422905230
reply from LG Digital Care Team

Hey there! We appreciate you sharing your experiences with your LG appliances with us. Our goal is always to ensure that you have the best experience with your appliances whenever you use them, and we'd be happy to help make that happen. For your ice maker, ice clumps up whenever the maker is not regularly used and if there is frost build-up around the ice maker. If the ice begins to clump with continual use, we recommend checking for any frost buildup around the unit. As for draining the washtower, we recommend checking the back of the unit to ensure that the hose is not kinked and that there are no obstructions in the hose. If you need additional assistance, please send us a private message on social media at @LGUSSupport, and we'll be ready to help! *Josh