Hey there! Thank you for bringing this to our attention. We want you to be able to have a great experience with your LG washer, especially with its display that simplifies your daily responsibilities! We recommend checking the power supply and checking if the control lock feature is deactivated. If these steps do not work, please private message us on social media @LGUSSupport with your contact information. We'll be more than happy to look into it together with you! ^Joslyn

Hey Mariana! Thanks for the awesome review! We're so happy to hear you're loving your new LG washing machine, especially with its AI-powered features! We're thrilled it's been working so well for you! We've always got your back on social media @LGUSSupport if you ever need us. Cheers to effortless laundry days ahead! ^Joslyn