Hi! We understand your experience falls short of your expectations and our standards. Should you need further support, don't hesitate to reach out to us on Facebook or Twitter. Our handle for both of these platforms is @LGUSSupport. Alternatively, feel free to leave us your feedback here: http://spr.ly/6422ulokn. ^Chris

We are disappointed to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced. It would be our pleasure to discuss how we could rectify your experience with us, We'd love to hear from you. ~Tanisha

Hi there! It seems like the experience with your washer has you in a spin! But worry not, we're here to help you find your way back to the straight and narrow path of laundry bliss! Please send us a private message on social media (@LGUSSupport) with your washer model & serial number along with your phone number. We look forward to helping make your washer a sensational sudsing machine! ^Chris

Hello there, thank you for sharing your experience — we understand how much joy it brings when a new laundry set looks great and works beautifully. It’s wonderful to hear your LG 5.0 cu. ft. Mega Capacity Smart Front Load Washer WM6500HBA has been a stylish and functional addition to your laundry room. The combination of large capacity, intuitive options, and smart features is designed to make everyday laundry easier while elevating the space it’s in. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️