Hi, Adel. Thank you for sharing your experience with us. We understand that your LG Washer (WKG101HWA) model is shaking excessively and that you’ve had trouble reaching support by phone. This issue can be quite disruptive, and we're here to help. We strive to provide high-quality products that exceed our customer's needs. First, we recommend checking if the washer is level. Make sure that all four feet are firmly on the ground and adjust them if necessary. Also, ensure that the washer is not overloaded, as this can cause excessive shaking. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine--1400517829363. If you need further assistance, please reach out to us on social media @LGUSSupport. If you continue to experience issues or need further assistance, please reach out to us on social media @LGUSSupport. Our team is ready to provide the support you need to resolve this situation. ^Juvy