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Customer reviews for Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes for
Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes
4.1 out of 5 stars
stars
1,414 ratings519 reviews
  1. 5 stars62% (881)
  2. 4 stars13% (188)
  3. 3 stars9% (126)
  4. 2 stars6% (81)
  5. 1 star10% (138)

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Showing 491-500 of 519 reviews
Feb 12, 2026
Reviewer name: HEIDI
1 out of 5 stars
1 out of 5 stars review

Glad I'm only out 15 bucks

This pillow is as hard as a rock and has a chemical smell.

Helpful?3IFZA20SG2DY16341408613
Feb 19, 2026
Reviewer name: Julia
1 out of 5 stars
1 out of 5 stars review

hard as a rock, I ended up using a different pillow.

Helpful?3IFZA20SG2DY16341408613
Mar 7, 2026
Reviewer name: Michael
1 out of 5 stars
1 out of 5 stars review

SMELLS!

Smells so bad can’t fall asleep. Disappointing.

Helpful?3IFZA20SG2DY16341408613
Jun 21, 2025
Reviewer name: AZShopper
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Uncomfortable & Smelly

I am returning this item because it's too firm and has a weird smell that will not dissipate.

Helpful?3IFZA20SG2DY16341408613
reply from Member's Mark Team

Thank you for your feedback on the pillow, AZShopper. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Jan 28, 2026
Reviewer name: Lora
3 out of 5 stars
3 out of 5 stars review

Fair pillow if you like firm

Pillow was way too firm for my liking. Do like the removable cover, that’s a great plus.

Helpful?3IFZA20SG2DY16341408613
reply from Member's Mark Team

We are so glad you like the easy-care pillow cover, Lora. If you are unhappy with the pillow, please know you can return it for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.

Nov 21, 2025
Reviewer name: Victoria
5 out of 5 stars
5 out of 5 stars review

I love this pillow. It's soft yet supportive and it's very affordable compared to my old Tempurpedic pillow. I have no complaints.

Helpful?3IFZA20SG2DY16341408613
Feb 4, 2025
Reviewer name: JimS
1 out of 5 stars
1 out of 5 stars review

Unbelievable smell

I am not sensitive to smells but this thing smell like a moldy basement. I am not sure how it could smell so bad but we had to set it outside as it real bad.

Helpful?3IFZA20SG2DY16341408613
Aug 18, 2024
Reviewer name: txmom
5 out of 5 stars
5 out of 5 stars review

We replaced our old pillows with this one!

This is a wonderful pillow. It is firm enough not to flatten but soft enough to move with your head and keep you comfortable all night long. I replaced the old pillows with this one.

Helpful?3IFZA20SG2DY16341408613
Apr 16, 2025
Reviewer name: Woodz
5 out of 5 stars
5 out of 5 stars review

Cool & Comfortable

I was a bit skeptical about all the features this pillow claimed on the packaging. However, after sleeping on the pair I purchased, it’s clear that it’s as comfortable and functional as listed. This is a very high quality pillow for the $. Well made. Excellent materials and stitching. Supportive, but not aggressively firm. Best of all it is, indeed, cool. If you like memory foam, you’ll love this pillow.

Helpful?3IFZA20SG2DY16341408613
Nov 21, 2025
Reviewer name: MAGGIE
5 out of 5 stars
5 out of 5 stars review

soiled pillow

dosen't change shape I love it

Helpful?3IFZA20SG2DY16341408613